Sales and Customer Service Advisor

  • FT Perm
  • Wakefield
  • £24,000 + Benefits package USD / Year
  • Salary: £24,000 + Benefits package
  • Hours: 8.30am-5.00pm Mon-Thurs & 8.30am to 4.30pm Friday

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.

Scope of Role
Reporting directly to the team leader, this is a full-time permanent role based at our cllient’s offices in Wakefield. Working as part of a pro-active team, the successful applicant will work as part of a small team ensuring at all times the best possible service is provided to the customer base. You will be asked to process service requests and escalate complaints across a number of communication channels. To do well in this role, you will need to be able to remain calm when customers are frustrated, you should also have experience working with computers.

This role will involve receiving a high volume of calls from customers with the aim of converting enquiries into orders and processing purchase orders from new and existing customers, also advising and resolving customer queries whilst promoting our client’s products and current promotions

Key Responsibilities

• Maintain a positive, empathetic and professional attitude towards customers at all times
• Logging calls and taking ownership of full end to end after sales process timeously
• To resolve problems to customer’s satisfaction within agreed timelines (KPIs), effectively and efficiently
• Ensuring customer contact is maintained and regular updates are provided
• Maintain and update customer database with accurate information
• Develop and maintain a full knowledge of products and services
• Assist with processing purchase orders sent in by our customers
• Assist with telephone inquiries from homeowners and merchants
• Assist with email inquiries from both merchants and homeowners
• Assist with customers’ account queries
• Facilitate sales transactions by advising customers on suitable products that best meet their needs
• Maintaining an in-depth knowledge of store products to provide suitable recommendations to customers as needed
• Ensure that the agreed levels of service are being provided to ensure both continued and potential additional business
• Ensure that high standards of record keeping and administration are maintained at all times
• Liaise with other departments such as the Account Management teams, credit control or other sales operations as required

Experience & Knowledge

Previous customer service experience is essential together with inbound call handling and the ability to use computers

Advantageous

Experience using SAP or Salesforce would be advantageous but not necessary.

Abilities & Skills
Excellent telephone manner and communication skills both verbal and written
Proven track record at delivering results in a timely and professional manner
Ability to manage information and process in accurate and timely fashion
Excellent organisational and planning skills
Strong customer focus and attention to detail
Ability to work on own initiative and as part of a team
Ability to work under pressure

Benefits

Free Parking, Healthcare Scheme, Free Eye Tests, Cycle to Work Scheme, Company pension equates to 4% employee and 5% employer contribution, 26 days + Bank Holidays and annual bonus based on company performance.

 

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