Sales Administration Support

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client is an established Doncaster based company having traded for 43 years specialising in bespoke communication products for key sectors across the UK. They focus on providing a wide range of products and services to help protect people and other assets

Due to continued growth they are looking for an experienced Sales Administrator to assist their Account Managers.

The Role

Offering outstanding Customer Service to all customers; external and internal
Issuing Customers with quotations, confirming all details are correct and in a timely manner
Following up quotations as agreed with Account Manager
Ensuring orders are entered correctly on to the system
Process incoming telephone/email orders accurately
Building strong relationships with allocated customers
Liaising with the Operations Team to ensure orders will be fulfilled on time and in full
Communicating the delivery status of orders to allocated customers, where necessary
Managing customer delivery expectations, to ensure a positive outcome for both Parties
Monitoring and updating the CRM system
Setting up new accounts

The Person
Previous experience within a sales administrator/customer service position
Excellent oral and written communication skills
Great eye for detail
Confident telephone manner
Customer focused – ability to develop and maintain exceptional customer relationships
Ability to multi-task and work to deadlines
Capability to work independently and prioritise workload
Willingness to learn about new products
Confident IT user – Including Microsoft Teams packages and Excel
Full training will be given on all our internal in house systems along with product knowledge

Permanent Full Time position located in Doncaster
Hours are Monday to Friday 8:30am – 5:00pm with an hour for lunch
Salary: £20,000 + DOE
Free Parking
Fruit Mondays

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