Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.
Responsibilities of the job include:
• Determining, negotiating and agreeing in-house quality procedures, standards and/or specifications
• Assessing customer requirements and ensuring that these are met
• Setting customer service standards
• Investigating and setting standards for quality/health and safety
• Ensuring that software developments comply with standards at both national and international level
• Working with operating staff to establish procedures, standards, systems and procedures
• Writing management/technical reports and customers’ charters
• Determining training needs
• Acting as a catalyst for change and improvement in performance/quality
• Directing objectives to maximise profitability
• Recording, analysing and distributing statistical information
• Monitoring performance
Qualifications and training required
A degree or HND in any subject is acceptable. Ideally experience in an IT environment
Key skills
• Confidence
• Excellent technical skills
• Organisational skills
• Planning skills
• Interpersonal skills
• Communication skills
• Problem solving skills
• Team working skills
• IT skills
• Communication skills.
It is also essential to have good numerical skills and an understanding of statistics.