Product Support Assistant

  • FT Temp
  • Rotherham
  • £22,000-£25,000 USD / Year
  • Salary: £22,000-£25,000
  • Hours: Monday to Friday 09:00 – 17:00 or 08:30 – 16:30

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.

Job description

Our client, one of the leading suppliers of Thermostats and other heating accessories are looking to recruit a Product Support Assistant and their UK site based near Rotherham.

This is an excellent opportunity to join a company who invests in their staff’s personal development to ensure they succeed.

The Company:

  • First founded in 1974
  • Quickly expanded into the USA and European markets
  • First Company in Europe to launch an internet controlled thermostat
  • Offer first class training and support at all levels

The role:

  • Providing product support to customers, installers and end users via telephone and email
  • The products that are supported include thermostats, programmers and smart home products
  • Use of a ticket system to help organise and prioritise queries
  • A fast paced office environment taking high volumes of calls and emails

To be considered for the role you will need the following:

  • GCSE grade A-C or equivelent
  • Good knowledge of Microsoft products (Word, Excel and Outlook)
  • Heating and/or electrical background (desirable not essential)
  • Excellent communication skills
  • Have a flexible and hands on approach to work
  • An aptitude for learning and development

Job Types: Full-time, Temp to perm

Salary: £22,000.00-£25,000.00 per year

Matt Forrest's Job Enquiry Form

  • This field is prefilled with our unique job reference
  • Accepted file types: word, pdf, docx, Max. file size: 6 MB.