Operations Administrator

  • FT Perm
  • Mansfield
  • Salary: £20, 000
  • Hours: 37.5

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards these permanent positions.

Operations Administrator x 2 

Location – Mansfield

Salary £ 20,000 plus 10% non-guaranteed company bonus scheme

Hours of work 37.5 – there are a number of options for this flexible working pattern:-

Option 1            9.00 am – 5.30 pm Monday to Friday

Option 2            10.00 am – 6.30 pm Monday to Friday

Option 3             Flexible hours across Monday to Friday as below:- (to be agreed with client)

3 days per week 8.30 am – 19.00 plus 1 day per week 8.30  – 18.30 Hrs

Job Purpose

As part of the Operations function it is the role of the Operations Administrator is to ensure the process of raising a sales order to placing the purchase order onto our clients’ Vendors and once placed and accepted, forward the relevant documentation onto our partners, with a right first-time philosophy and in a timely manner. Also ensuring all subsequent workload and queries generated are dealt with to satisfactory outcome.

Accountability and Activities

  • Raising sales orders from sales quotes and placing purchase orders onto the clients’ Vendor with a right first-time philosophy and in a timely manner
  • Ensuring that all licenses, support, professional services and training SKUs are receipted in and fulfilled out within required time frames and all relevant documentation is forwarded to the necessary parties
  • Chasing Vendors for estimated time of arrival (ETA) for all purchase orders and ensure that all sales orders are updated with shipment tracking numbers and ETAs
  • Resolving any order queries/ issues ensuring minimal delay and impact on our clients
  • Investigating and completing credit request authorisations (CRA) to satisfactory resolution in a timely manner
  • Ensuring that return (RMA) transactions are completed correct first time and in a timely manner
  • Ensuring that there is effective communication channels with both internal and external customers to ensure the above is completed

Person Specification


  • Proficient in Microsoft office (Word, Excel & Outlook) and have an excellent analytical and numerical skills with a good eye for detail
  • Able to communicate effectively with both internal & external clients


  • Previous experience in an operations environment
  • A level passes in English and Maths

Ideal candidate will need:

  • Work well under pressure within a team environment and the ability to be able to prioritise with good time management
  • Ability to know when to progress issues up the chain of management to ensure a satisfactory and timely conclusion
  • Willingness to take on colleagues’ tasks when the need arises, and to provide cover during periods of absence or peak periods
  • Ability to build and maintain positive working relationships with both internal & external clients


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Tagged as: Administrational Skills, Communicational Skills