Assistant Manager – Accounts

  • FT Perm
  • HA1 1LQ

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position



To manage the administrative and routine functions of the Liability Operations department within SLAs, TAT and in compliance with appropriate policies and procedures of the Bank.



  • To manage the Liability Operations team, ensuring that staff is provided with the tools and training required to optimise performance as per agreed TATs and SLAs.
  • Manage SCV file production, checking and and ensuring compliance with SCV at all times.
  • Manage HMRC annual Tax returns, Tax Certificates and other activities related to withholding Tax.
  • Manage Printing of Statements, Welcome Letters and other Documents.
  • Responsible for vendor management – co-ordinating with vendors for welcome kit deliveries and cheque issuances, ensuring that proper approvals and sign-offs are in place before processing of any invoice or activity.
  • Handle all queries from the Internal Audit department ensuring prompt and appropriate resolution of same and implementing systems to mitigate against recurring errors.
  • Manage chequebook issuance to branches and allocate cheque series on Finacle.
  • Responsible for the preparation and submission of all pertinent management reports.
  • Ensure the Omni Flow and Finacle ‘Q’s are cleared at the end of day.
  • Ensure that UATs are completed within SLAs and in compliance with business requirement.
  • Responsible for process improvement and implementing processes and procedures for optimising department productivity across the board.
  • Minimise department errors and maintain quality in the opening of accounts.
  • Ensure that filing and archival of forms are completed as per agreed TATs and in compliances with pertinent procedures.
  • Ensure that documented guidelines are instituted and implemented for all new processes, functions and amendments to existing functions and processes.
  • Ensure department’s compliance with AML/KYC and Sanctions requirement of the Bank.
  • To act as change agent, managing change within the department, and ensuring seamless transitioning and implementation of new processes and functions.
  • Manage queries/concerns escalated from Subsidiary branches and Call Centre.
  • Manage Debit card , INB ID and PIN/ Passwords issuance.
  • Ensure that UKRM is checked and sent to the Subsidiary branches daily in the specified time slots.
  • To undertake any other responsibilities as delegated by the Head of Operations.


  • Proven knowledge and experience in working in banking operations
  • Proven Team management experience and competence
  • Conversant with Microsoft Office Suite and other systems used by the Bank
  • Strong knowledge of banking related processes and procedures
  • Conversant with banking regulations and the AML and KYC procedures of the Bank


  • Liability Operations teammates, BPO, Subsidiary Branches, Call Centre, Legal & Compliance team, IT department, Products, Marketing team and the Wholesale division.


  • Head of Operations


  • Attention to detail – the ability to see and pay attention to details; the ability to recognise the component parts of a procedure or object, and to verify the correctness or error in an individual part or procedure
  • Strives for quality – applies process and discipline toward optimising performance
  • Determined and decisive – uses initiative to meet and resolve challenges
  • Strong planning, organising and monitoring abilities; is an effective time manager
  • Leads by example
  • Excellent interpersonal skills – great communicator, works well with others and adopts a positive attitude towards conflict resolutio

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