Relationship Officer – Banking

  • FT Perm
  • Southall or Hounslow
  • Salary: Up to £35,000+ dep. on exp
  • Hours: 9.00am to 6.00pm with 1 hour lunch break

Andy File Associates Limited are working as a Recruitment Business on behalf of our client with regards this permanent position

Assistant Manager – Relationship Officer

Based in either Southall or Hounslow branch, this role reports into the Area Branch Manager

Location: Southall/Hounslow

Salary: up to £35k+ dep. on exp.

Job Role

  • Deepen and manage relationships with existing customers
  • Undertake business development / networking activities in order to source and onboard new customers
  • Increase growth in all focus areas and assist the branch in meeting its sales and service targets


  • Develop successful relationships with introducers and other relevant market contacts
  • Responsible for enhancing branch sales through the tenacious identification and pursuit of new business opportunities and by the cross selling of products to existing clients
  • Responsible for identifying, developing and maintaining banking relationships through personal and client referrals, internal networks and corporate relationships
  • Identify and pursue opportunities to cross- sell products and services to assist with the achievement of branch targets
  • Promote and attend branch’s business development events and initiatives
  • Action new lending requests (buy to let & commercial) and initially analyse credit worthiness
  • Undertaking Personal Banker duties within the branch as and when required
  • Responsible for undertaking any other duties as delegated by the Area Branch Manager or so designated senior officer


  • Experience in promoting and referring lending products, especially Buy to Let and Commercial Real Estate
  • Build a good knowledge of all our client’s products and be able to demonstrate the ability to deliver growth against agreed business targets
  • Ability to successfully network in the community in order to promote our client’s products & services
  • Proven influencing, negotiating and communication skills
  • Proven ability to build and maintain strong business relationships and promote understanding and trust
  • CeMAP or similar mortgage qualification would be advantageous however not essential

Key Interactions/Networks

  • Works closely with all stakeholders within the branch, retail credit and external stakeholders e.g. solicitors and surveyors
  • Will be involved in external activities such as customer visits, events, and corporate visits

Person Specification

  • Innovative – identifies and develops opportunities for business growth and has the ability and drive to make things happen
  • Customer Servicing and Sales experience with a passion for high achievement is essential
  • Strives for quality – applies process and discipline towards optimising performance
  • Banking experience and knowledge of a second language would be an advantage


Comprehensive benefits package to include:

  • 26 days holiday plus bank holidays
  • Contributory Pension
  • Life Assurance
  • Private Medical Insurance
  • Performance based bonus scheme


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