Area Branch Manager

  • FT Perm
  • Golders Green, London
  • Salary: £40,000 - £45,000 Dep. on Exp. + 25% target-based bonus

Andy File Associates Limited are working as a Recruitment Business on behalf of our client with regards this permanent position 

Area Branch Manager – Golders Green, North West London

Salary – £40-45k Dep. on exp. + 25% target-based bonus

This role reports into the Head of National Sales

The focus for this position is on Business Development. We are looking for candidates who have a track record of experience and show ability in going out into the market, finding new business, generating leads, etc. This along with experience in managing a branch and being in a supervisory role is key.

Main Responsibility

  • Efficiently manage and oversee the administrative, operational and financial functions of the branch
  • Promote branch visibility and drive business growth by ensuring customer and community awareness of the bank’s products and services
  • Facilitate the achievement of set targets for operational and sales performance

Business Development

  • Responsible for attaining Bank and Branch goals through active sales management of both self & staff
  • Develops new deposit and loan business through provision of a superior level of customer service and promotion of the sales and service culture through coaching, guidance and staff motivation
  • Acts in a Business Development role, through his or her own activities in the local community & beyond
  • Participates in community affairs to increase the Bank’s visibility and to enhance new and existing business opportunities
  • Responsible for keeping abreast of competitors’ products and services

Human Resource Management

  • Responsible for the training, development and optimum performance of direct reports ensuring that staff are well trained and equipped with the necessary tools to provide superior customers service and enable them to meet performance expectations
  • Plan, implement and drive team building initiatives to enhance positive team morale and establish and maintain staff motivation
  • Responsible for goal setting for direct reports and conducting performance appraisals

Operations

  • Responsible for authorisation of payment instruments, negotiable items and internal sundry accounts transactions within delegated limits of authority and the opening and closing of all accounts
  • Fosters and maintains strong relationships with premium clients, with responsibility for resolving premium clients’ complaints and addressing enquiries
  • Responsible for ensuring that all operational audits, checks and balances are conducted in compliance with the pertinent bank policies and procedures
  • Responsible for monitoring of accounts inclusive of internal branch accounts and staff accounts, security forms and safe custody articles as per stipulated guidelines
  • Responsible for periodic cash counts of cashiers’ tills and branch’s cash holdings as per stipulated guidelines
  • Responsible for the verification of all branch registers including cash, and petty cash as per stipulated guidelines
  • Responsible for checking the daily transaction list and all entries in the general ledger register
  • Responsible for addressing and responding to all queries relating to Audit & Inspection reports
  • Responsible for checking and signing of all branch reports
  • Checking of KYC requirements
  • Responsible for ensuring the branch’s compliance with the FSA
  • Responsible for providing cover for the Assistant Managers in their absence
  • Designated Money Laundering Reporting Officer and Compliance Officer for the branch

Administration

  • Responsible for holding one set of branch premises keys and being the primary point of contact in the event of an emergency
  • Responsible for the maintenance of the Branch documents register
  • Responsible for managing and control of all matters related to premises such as insurance, security, alarms etc.
  • Responsible for the periodic inspection of the unit and the preparation of the pertinent inspection report
  • Responsible for conducting monthly general staff meetings
  • Responsible for attending meetings and seminars when required, and making presentations on behalf of the bank
  • Responsible for ensuring that all administrative checks and audits are conducted in compliance with stipulated guidelines
  • Responsible for the audit and verification of the attendance register
  • Preparation of annual budget for the Branch
  • Responsible for authorisation of payment instruments, negotiable items and internal sundry accounts transactions within delegated limits of authority
  • Fosters and maintains strong relationships with premium clients
  • Responsible for ensuring that all administrative and operational audits, checks and balances are conducted in compliance with the pertinent bank policies and procedures

Checking of KYC Requirements

  • Responsibility for fostering and maintaining positive team morale and staff motivation
  • Designated Money Laundering Reporting Officer and Compliance Officer for the branch
  • Any other responsibilities as delegated by the Senior Retail Team at Head Office

Competency

  • Understanding of all sales & operational aspects of a retail branch, KYC, AML, risk control of UK retail banking
  • Ability to manage a small team of up to 10 staff including Business Development Manager, Assistant Branch Manager and Personal Bankers
  • Proven ability to self-generate sales
  • Leadership – can train, coach & motivate others

Key Deliverables

  • Achieve set objectives of the role for branch operational & sales performance, risk & control, efficiency, customer servicing and staff management

Person Specification

  • Knowledge of banking operations & procedures
  • Business development skills
  • Staff management skills
  • Customer focused – able to interact with customers from varied backgrounds
  • Enhanced organisational skills
  • Willing to take on extra responsibility from time to time
  • Ability to self-manage
  • Other languages would be desirable but not essential
  • Excellent interpersonal skills – can work well with others and has a positive attitude towards resolving conflict
  • Leads by example
  • Accountability for others – being responsible for the consequences of the actions of those whom you manage

Benefits

  • Comprehensive benefits package to include
  • 26 days holiday plus bank holidays
  • Contributory pension
  • Life assurance
  • Private medical Insurance
  • Performance based bonus scheme

 

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