Strategic Account Manager

  • FT Perm
  • Barlborough, Derbyshire
  • £24k-28k dep. on exp. + bonus USD / Year
  • This position has been filled.
  • Salary: £24k-28k dep. on exp. + bonus
  • Hours: Hours of work: Monday to Friday 9am – 5.30pm

Andy File Associates Limited are working as a Recruitment Business on behalf of our client with regards this permanent position 

This role report into Director of Sales and Marketing

Overview

The Strategic Account Manager will sit within the Sales team. The primary focus of this role is to always deliver exceptional customer service within the existing managed support customer base as well as working with new and potential clients. The Strategic Account Manager will be required to work closely with the wider Sales and Marketing team, Customer Service and the Service Desk. The role will require excellent organisation, communication and relationship building skills.

Key Responsibilities

  • Work with the Sales team to look after several existing clients; holding regular strategic review meetings, building relationships and identifying sales opportunities to build pipeline
  • Work with new and potential clients; identifying opportunities and demonstrating the customer journey using our client’s Proven Partnership Process
  • Work with the Customer Service Team and the Service Desk to ensure that incidents are dealt with efficiently and customer expectations are managed correctly
  • Produce contractual paperwork for new contracts and renewals for existing clients
  • Conduct new client on boarding for users, working with the Customer Service team to clearly set expectations from the start
  • Nurture new clients and ensure the customer journey goes smoothly and all parts of the process are followed
  • Constantly review and suggest improvements in our customer service approach to ensure excellence in customer management and communication
  • Liaise with 3rd party vendors, produce quotes, place orders and advise clients on what end user kit to purchase based on requirements

Skills Required

  • Excellent communication skills essential
  • Ability to manage a diverse workload and work calmly under pressure with an organised and methodical approach to tasks
  • Customer service always remaining the driver
  • Exceptional team working skills

Hours of work: Monday to Friday 9.00am – 5.30pm (occasionally overtime may be required to fulfil client requirements)

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