1st Line Support

  • £0 - £20,000
  • Rotherham, South Yorkshire
  • This position has been filled.
  • Salary: £17,000 - £19,000
  • Hours: Monday to Friday - 8am – 5pm

Andy File Associates Limited is working as a recruitment agency with regards this permanent position on behalf of our client.

Key Responsibilities

  • Provide end user 1st line Support for software applications;
  • Monitoring the service desk for incidents. If possible, resolving them or referring them to application support specialists
  • Assisting the support team deliver quality support to users with their core business applications.
  • To respond to enquiries in person, via email/Internal call logging system or telephone;
  • Support internal testing and installation team where required.

Knowledge, Skills and Experience Required

  • The candidate should have experience and knowledge of working in an IT support role.
  • Flexible approach to work with a proven track record of consistently achieving deadlines.
  • An ability to work well under pressure and to tight timescales
  • Demonstrated ability to work successfully on your own and as part of a team to achieve goals and objectives
  • An analytical approach and experience of working independently.
  • Excellent communication skills at with the ability to communicate at all levels
  • An effective and approachable telephone manner as well as strong organisational skills that benefit your workloads

Ideally candidates will have previous experience of the following:-

  • Microsoft Office 2003 – 2010;
  • Windows Server 2003 – 2012 administration;
  • Extensive Windows client experience;
  • Remote support tools

Pro-active in suggesting new solutions and innovations to the department and business.

 

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Tagged as: 1st Line Helpdesk, Remote, VMWare