Andy File Associates Limited is working on behalf of their client as a Recruitment Agency with regards to this Contract.
Customer Service Advisor – Fixed Term Contract – 11 months – with a potential of going permanent after.
Hours: 8.30 – 5.00 Monday to Thursday and 4.00 finish on Friday 39 hours per week
Purpose of the role
The main purpose of this role is to build and maintain an excellent working relationship with customers. Our client is looking for someone who will continually strive to achieve high levels of customer satisfaction and therefore maximise the potential of increased sales.
Main Responsibilities
- Dealing with customer queries by phone and email
- Maintaining accurate records of customer communications and relevant correspondence
- Sales order processing
- Building and strengthening relationships with customers and calling pro-actively
- Endeavour to ensure that the relationship with our customers is second to none
- Progressing customer orders to ensure they are delivered on time
- Liaising with other departments to ensure a high level of customer service
Qualifications and Experience
- Strong previous experience in a customer service environment
Skills and Attributes
- Outgoing, positive and friendly personality
- Good administrative and organisational skills
- Excellent telephone skills
- Good problem solving skills
- Flexibility
- Team Commitment
- Keyboard skills/PC skills
- Punctual
- Reliable