Andy File Associates Limited is working on behalf of their client as a Recruitment Agency with regards to this Contract.
Customer Service Advisor – Fixed Term Contract – 11 months – with a potential of going permanent after.
Hours: 8.30 – 5.00 Monday to Thursday and 4.00 finish on Friday 39 hours per week
Purpose of the role
The main purpose of this role is to build and maintain an excellent working relationship with customers. Our client is looking for someone who will continually strive to achieve high levels of customer satisfaction and therefore maximise the potential of increased sales.
Main Responsibilities
- Dealing with customer queries by phone and email
- Maintaining accurate records of customer communications and relevant correspondence
- Sales order processing
- Building and strengthening relationships with customers and calling pro-actively
- Endeavour to ensure that the relationship with our customers is second to none
- Progressing customer orders to ensure they are delivered on time
- Liaising with other departments to ensure a high level of customer service
Qualifications and Experience
- Strong previous experience in a customer service environment
Skills and Attributes
- Outgoing, positive and friendly personality
- Good administrative and organisational skills
- Excellent telephone skills
- Good problem solving skills
- Flexibility
- Team Commitment
- Keyboard skills/PC skills
- Punctual
- Reliable
Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position
Overview:
This position will provide onsite technical support to our client’s customer and also assist our service desk remotely. A good technical knowledge is essential to ensure incidents and problems are dealt with quickly and efficiently. A desire to provide exceptional customer service at all times is a must along with an understanding of the commercial goals of the business as a whole.
Responsibilities:
• Provide IT Service Desk support for incidents related to hardware, software, network connectivity and application services to a wide variety of external customers.
• Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes.
• Triage and resolve incidents to stringent customer defined SLA’s.
• Drive service improvement within the service desk to improve first time fix resolution times.
• Communicate clearly, effectively and in a timely manner with all customers.
• Create and maintain accurate documentation within the centralised management database.
• Provide any on-site support to resolve customer service outages as required to meet SLA’s.
• Support initial client contact via, Autotask ticketing system, email or telephone contact.
• Continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience.
Skills
• Good knowledge of Windows Server, Virtual environments (VMWare), MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus.
• Cloud hosted O365 skills required including OneDrive & SharePoint
• MS Exchange and Outlook management skills desired.
• Knowledge of Data Backups and schedules including VEAAM and Cloud hosted services.
• Demonstrated PC hardware/software trouble-shooting skills.
• Excellent Team Player, but also the ability to work on their own.
• Excellent communication and interpersonal skills; professional telephone demeanour.
• Strong customer service skills and attention to detail.
• ITIL knowledge preferred or certification would be desirable.
• Patience, ability to work under pressure and good organisational skills
• The ability and desire to develop the role and make it your own
Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position
Job Purpose:
To build and maintain an excellent working relationship with our client’s customers. To raise quotations in a written format and deal with customer technical enquiries by both email and telephone.
Main Responsibilities and Accountabilities:
- Safety – to support and drive the Health & Safety culture including ensuring any and all activities of the role are performed in a Safe way.
- To raise customer quotations on the company’s systems
- To learn and be able to relay information about the technical construction and manufacture of our products.
- To ensure that customer’s enquiries for pricing etc. are dealt with efficiently and effectively
- To liaise with the external sales team to manage sales leads and opportunities
- Liaise with other sales office team members to ensure orders are processed to correct price quoted
- Communicate professionally and co-operatively with colleagues at all times, especially in the pursuit of excellence for the customer.
- Raise formal quotations and ensure that these reach the customer in a realistic time frame
Minimum Qualifications and Experience Requirements:
Education
GCSE English and Math’ or equivalent
Experience
Construction/manufacturing based experience
Commercial/sales experience
Working within an environment in which technical knowledge was required
Competencies
Effective communicator both written and orally
Administrative and organizational skills
Excellent telephone skills
Ability to take on technical information
Knowledge of Microsoft packages to an intermediate level
Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position
Overall Objective:
To develop the income of the business through direct sales strategy and client acquisition working within the SME area of the business.
Job Objectives:
To make outbound telephone calls to prospects to provide SME insurance quotations
To make outbound calls to arrange telephone quote appointments.
To make outbound calls to present quotations for new business
To handle by telephone SME insurance renewals
To acquire and qualify data
To acquire new clients and new business
To achieve goals and targets as set and agreed.
To help deliver the business development strategy for the Company.
To work with and help develop the direct sales team.
To provide regular reports and updates on development for management.
Skills Required:
Ability to motivate and communicate with staff and work as part of a team.
Ability to motivate and communicate with clients.
Strong organisational skills.
Ability to liaise with colleagues when appropriate.
Ability to develop and sustain relationships with both internal and external customers.
Use good interpersonal and communication skills.
Clear concise and pleasant telephone manner.
IT Skills:
Keyboard Skills
Internal Computer System
Windows
Spreadsheet
Database
Power point
