Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position
Outcomes
- To efficiently manufacture good quality clothing
- Produce a minimum of 55 units per hour (target driven)
- No quality defects passed back from supervisor
- Able to use a variety of industrial sewing machinery
Competencies
- Be the brightest and the best
- Keep things simple
- Have a ‘can do’ attitude
- Be outcome driven
- Be a team player
- Help one another
- Enjoy giving and receiving feedback
- Go the extra mile
- Be commercial
- Add and create value
- Avoid waste
- Take care of the business
- Be committed
- Take ownership
- Share one vison
- Work independently and unsupervised
- Willingness to learn
- Proactive
- Follow instructions
- Troubleshoot basic machine problems
- Take pride in product produced
- Passion for sewing
We would also be interested in applicants who may not have experience with commercial sewing but have an interest in sewing.
37hrs per week – Full time temporary to permanent
8-5pm Monday to Thursday, 8-1.30pm Fridays
Competitive hourly rate (DOE)
Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position
Reports to: Head of Customer Service and Account Management
Overview:
The Account Manager will sit within the Account Management team. The primary focus of this role is to deliver exceptional customer service at all times within the existing managed support customer base. The Account Manager will be required to work closely with the Account Management Team, the Service Desk and the New Business Development Executives. The role will require excellent organisation, communication, and relationship building skills.
Key Responsibilities:
- To work with the Account Management team to look after a number of existing clients; attending regular account review meetings, building relationships and identifying sales opportunities to build pipeline.
- To produce regular reports from Autotask for clients to provide information regarding infrastructure age and performance as well as ticket reports.
- To work with the Service Desk to ensure that incidents are dealt with efficiently and customer expectations are managed correctly.
- To produce contractual paperwork and liaise with clients in advance of renewal dates to ensure client retention.
- To assist with conducting new client onboardings for users, clearly setting expectations from the start.
- To support the New Business Development Executives in nurturing new clients for the first six months, facilitating a smooth handover to the Account Management team.
- Constantly review and suggest improvements in our customer service approach to ensure excellence in customer management and communication.
- Liaise with 3rd party vendors and internal procurement department to ensure quick turnaround on quote requests.
- To provide administration support to the Account Management team as needs require.
Skills required:
- Excellent communication skills essential
- Ability to manage a diverse workload and work calmly under pressure
- An organised and methodical approach to tasks
- Customer service remaining the driver at all times
- Exceptional team working skills
