Sales & Customer Support Executive

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent  position

Sales & Customer Support Executive

Our client established in 2002, their company philosophy is to design, innovate and improve. This is reflected in the array of high-quality products and award-winning customer support offered to the recreational vehicles market. They are on course with substantial growth to reach their ambitious 5-year plan to be the market leaders. Located in the beautiful rural surroundings of Suffolk, 10 minutes from Ipswich central.

They are looking for a qualified Sales and Customer support executive to join their exceptional team and help them achieve their goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for our sales representatives. Their ideal candidate has a “can-do” attitude with a deep knowledge of customer service best practices. If you have excellent organisational skills and draw energy from being part of a team, we would like to meet you.

Responsibilities and Duties

• Process orders
• Check data accuracy in orders and invoices
• Contact clients to obtain missing information or answer queries
• Arrange collection and despatch with Freight partners
• Liaise with the Logistics department to ensure timely deliveries
• Maintain and update sales and customer records
• First contact sales & technical support
• Customer credit control management

Qualifications and Skills

• Excellent organisational and multitasking skills
• A team player with a high level of dedication
• Proven work experience as a Sales Administrator and Customer Support
• Hands-on experience with CRM software and MS Office
• Positive, Enthusiastic & Self-motivated

Salary and Benefits

• £18,000 to £22,000
• 9 am – 5 pm Monday – Friday (Flexible hours considered)
• Generous company bonus scheme
• Friendly supportive team

 

 

 

 

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Sales Administration Assistant

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position

Sales Administration Assistant 

Based in Parkmore/Galway- West Ireland

Role:

We are looking to on behalf of our client to recruit a vibrant, enthusiastic, and motivated Sales Administrator to provide necessary support to sales. The successful candidate will become the point of reference for customers requirements, such as providing quotes, processing orders, and supplying product information.

The role requires an individual who is a team player

Key Responsibilities:

  • Ensure that orders are processed promptly and accurately
  • Coordinating Orders
  • liaising with the respective factories/printers to ensure orders are fulfilled on time
  • Deal with any customer queries regarding products, quotes and orders
  • Assisting in all areas of the business as and when needed
  • Offer customers a high level of service and ensure that their needs are met

Key Skills and Person Specification:

  • Excellent verbal and written communication skills
  • Working knowledge of Microsoft Office Packages, particularly; Excel and Outlook
  • Self-motivated whilst being able to work with others
  • Good organisational skills with a true ability to multitask
  • A team player with a high level of dedication
  • Possess a pro-active and positive attitude
  • Customer focused
  • Highly responsible and reliable
  • Strong interpersonal skills
  • Excellent phone manner
  • Eager to learn
  • Keen eye for detail

Responsibilities 

  • Answering calls and dealing with enquiries
  • Making appointments for the Business Development Manager
  • Generating quotes
  • Processing orders
  • liaising and dealing  with logistics companies
  • Managing and updating the customer data base
  • Dealing with product queries etc

Requirements/Competencies:

  • Background and experience in a similar role
  • Able to work on your own and manage  work load
  • Computer literate with Excel
  • Have great attention to detail
  • Highly organised
  • Self-motivated

Benefits

Contributory pension

Profit share bonus scheme

Holidays 22 day + stats ( pro rata for part time)

Hours : Part time and flexible but the ideal would be 5 days Mon – Fri, 5 hours a day

Office Opening hours are: 9.00 am – 5.30pm

 

Rebecca Thomas Job Enquiry Form

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Sales Administrator

Andy File Associates Limited is working on behalf of their client as a recruitment agency with regards this permanent vacancy

This is an exciting opportunity for someone for the next phase of growth in an established company.

The candidate will work in the Sales and Development department to provide Sales Administration Support

Skills and Experience

• Admin and clerical duties
• Dealing with correspondence by email, phone etc
• Booking couriers and dealing with delivery schedules
• Raising invoices, pro-forma, quotations and chasing payments
• Project management – on-going longer term tasks
• Assisting Sales team with order processing

Requirements:

• Good organisation skills and punctuality
• Excellent written and spoken English
• Computer Literate Word, Excel (V Look-up, Sum etc…)
• Must be able to create and manipulate Excel sheets
• Experience in office management, administration
• Ability to work to deadlines, work well under pressure and multi task
• Individual must be proactive and self motivated & work with their own initiative
• Ability to work in a Team
• Confidentiality, loyalty and professionalism

The successful candidate will possess excellent personal IT skills, in particular Excel (V Lookups and sums) demonstrate well-developed analytical, interpersonal and communications skills with an ability to forge strong relationships with others

This is a permanent position with a full time contract.

The company provides a stable work environment with a sociable culture and very much a family feel and we pride in selecting self-motivated professionals.

Hours of work are Monday to Friday from 08.15 am to 4.30pm

Salary will be based on experience ranging from £18000

Rebecca Thomas Job Enquiry Form

  • This field is prefilled with our unique job reference
  • Accepted file types: word, pdf, docx, Max. file size: 6 MB.
  • This field is for validation purposes and should be left unchanged.