1st Line Helpdesk Engineer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client is a Managed Service Provider, specialising in both remote and onsite IT support, from laptops to servers, Clients span from Scotland to Kent. With a large client base from all sectors and sizes, this is an important stage in the company’s development and growth.

This 1st Line Helpdesk Engineer acts as a telephone contact for this busy IT Services Company, troubleshooting technical issues, raising tickets and escalating to senior engineers when appropriate.

The 1st Line Helpdesk Engineer is responsible for maintaining regular contact with the client, reporting and resolving technical incidents and escalating them where necessary for rapid resolution.

The successful applicant will demonstrate:

  • A ‘can do’ attitude
  • Experience with using Microsoft operating systems, Active Directory, Exchange, TCP/IP and VMWare
  • Excellent communication skills
  • Flexible when required
  • Ability to work under pressure and to deadline
  • Ability to diagnose faults quickly and efficiently

Ideally you will be working in a similar position or be educated to a standard that demonstrates strong knowledge within Desktop and Server Technology.

Opportunity for field work may be made available and access to a pool vehicle will be given.

This is an exciting time to join an established and thriving business with potential to further your career.


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