Quality Manager

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Responsibilities of the job include:

• Determining, negotiating and agreeing in-house quality procedures, standards and/or specifications
• Assessing customer requirements and ensuring that these are met
• Setting customer service standards
• Investigating and setting standards for quality/health and safety
• Ensuring that software developments comply with standards at both national and international level
• Working with operating staff to establish procedures, standards, systems and procedures
• Writing management/technical reports and customers’ charters
• Determining training needs
• Acting as a catalyst for change and improvement in performance/quality
• Directing objectives to maximise profitability
• Recording, analysing and distributing statistical information
• Monitoring performance

Qualifications and training required

A degree or HND in any subject is acceptable. Ideally experience in an IT environment

Key skills

• Confidence
• Excellent technical skills
• Organisational skills
• Planning skills
• Interpersonal skills
• Communication skills
• Problem solving skills
• Team working skills
• IT skills
• Communication skills.

It is also essential to have good numerical skills and an understanding of statistics.


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