Senior Claims Broker and Team Leader

Why choose our client?

Established in 1953, our client are a multi award winning Insurance Broker. They are one of the top 100 Independent Insurance Brokers in the Country and offer a comprehensive client service including claims handling and full market access. In 2019 our client joined Radius Payment Solutions, who are a leading Global Fleet Management Company offering services in the Fuel, Telematics, Telecoms and Insurance industry.

  • 24th in UK Top Track 100 company
  • Rapidly expanding global company with an entrepreneurial mindset
  • Internal talent development programme
  • Secondment opportunities to work in our international offices
  • Innovative, technology driven culture

 

Our client is looking for a driven Senior Claims Broker & Team Leader to join their Insurance team. The goal of the role is to ensure the Claims Department provides a high quality and reliable claims service to our customers and colleagues, as well as ensuring the department runs well and efficiently and supporting team members.

 

What will you be doing as Senior Claims Broker and Team Leader?

Management:

To deal with high premium complex or problematic clients providing superior service

To train members of the team on designated files and specialised areas

To carry monthly out one to ones and appraisals of staff

To manage department workflows

To complete file audits

To act as a referral point on claims matters with management

To maintain post counts, workflows, delegation of new clients and implement any procedure changes

 

Claims Handling:

Upon receipt of new claim notification check that the appropriate cover is in force prior to notifying insurers. If cover is in doubt refer immediately to the Director

Ensure day to day handling of claims, that all aspects of a claim are considered at all times and that any implications taken in to account when deciding the appropriate course of action. Keep all relevant parties informed

Issue prompt acknowledgement in respect of all new claims

Create entries and update financial records on TAM

Produce and present reports, registers and statistical information as and when required by clients, service inspectors, insurers or colleagues. This will include weekly claims update for Service Inspectors and Broking Staff, the production of quarterly claims analysis and attendance at quarterly claims meetings

 

What experience / skills our client is looking for?

Knowledge of FCA rules and guidelines relating to commercial/private customers

Knowledge of general insurance and its underlying legal principles

Knowledge and understanding of relevant policies dealt with

Willingness to continue to develop knowledge of insurance, claims and related issues through formal and informal learning both internal to the firm and externally

Supervisory and appraisal skills

 

What benefits does our client offer?

Competitive Salary (dependent on experience)

Excellent training and coaching

Friendly & supportive team working environment that encourages opportunities for self-development

Fantastic opportunities for ongoing development and progression

Annual salary review

22 days holiday plus bank holidays

Company sick pay, life assurance and pension

Local and online discounts including discounted restaurants, travel, entertainment tickets with BenefitHub

Employee Assistance Programme

 

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Commercial Broker

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.

A new Commercial Broker position has become available for a new insurance trading style

Our client offers telematics-based fleet insurance to business vehicle owners /operators – by selling both telematics and related insurance products. This proposition is currently one of it’s kind in the UK insurance market. The aspiration is to scale the business aggressively with an initial milestone of insuring 500+ new vehicles per month by the beginning of 2021 – in particular by selling back to our client’s existing large fleet customer base. This is in addition to selling other insurance policy products and services in line with customer need.

The purpose of the role is to develop the income of the business through strategy and client acquisition, working within all areas of the business.

Why choose  this role with our client

24th in UK Top Track 100

Rapidly expanding global company with an entrepreneurial mindset

Internal talent development programme

Secondment opportunities to work in our international offices

Innovative, technology driven culture

What will you be doing as  a Commercial Broker

To work as part of our SME Broking team

Working closely with our newly created ‘Insurance Solutions’ team

To acquire new clients and new business

To help deliver the business development strategy for the company

Ensure that system and procedures are followed at all times in accordance with the procedures manual

To provide regular reports and updates on development to the Directors

Working with and developing the sales team

What experience / skills is our client looking for?

Knowledge of FCA rules and guidelines relating to both commercial and private customers is essential

Knowledge of general insurance and its underlying legal principles

Ability to prioritise and organise your own workload to ensure deadlines are adhered

Ability to develop and sustain relationships with both internal and external customers

Willingness to continue to develop knowledge of underwriting and related issues through formal and informal learning

What benefits does our client offer?

Highly competitive basic salary plus an attractive commission structure

A great atmosphere and team working environment

Annual salary reviews

 

 

Debra Foster's Job Enquiry Form

  • This field is prefilled with our unique job reference
  • Accepted file types: word, pdf, docx.
  • This field is for validation purposes and should be left unchanged.