Why choose our client?

Established in 1953, our client are a multi award winning Insurance Broker. They are one of the top 100 Independent Insurance Brokers in the Country and offer a comprehensive client service including claims handling and full market access. In 2019 our client joined Radius Payment Solutions, who are a leading Global Fleet Management Company offering services in the Fuel, Telematics, Telecoms and Insurance industry.

• 24th in UK Top Track 100 company
• Rapidly expanding global company with an entrepreneurial mindset
• Internal talent development programme
• Secondment opportunities to work in our international offices
• Innovative, technology driven culture

Our client is looking for a driven Senior Claims Broker & Team Leader to join their Insurance team. The goal of the role is to ensure the Claims Department provides a high quality and reliable claims service to our customers and colleagues, as well as ensuring the department runs well and efficiently and supporting team members.

What will you be doing as Senior Claims Broker and Team Leader?

Management:

To deal with high premium complex or problematic clients providing superior service

To train members of the team on designated files and specialised areas

To carry monthly out one to ones and appraisals of staff

To manage department workflows

To complete file audits

To act as a referral point on claims matters with management

To maintain post counts, workflows, delegation of new clients and implement any procedure changes

Claims Handling:

Upon receipt of new claim notification check that the appropriate cover is in force prior to notifying insurers. If cover is in doubt refer immediately to the Director

Ensure day to day handling of claims, that all aspects of a claim are considered at all times and that any implications taken in to account when deciding the appropriate course of action. Keep all relevant parties informed

Issue prompt acknowledgement in respect of all new claims

Create entries and update financial records on TAM

Produce and present reports, registers and statistical information as and when required by clients, service inspectors, insurers or colleagues. This will include weekly claims update for Service Inspectors and Broking Staff, the production of quarterly claims analysis and attendance at quarterly claims meetings

What experience / skills our client is looking for?

Knowledge of FCA rules and guidelines relating to commercial/private customers

Knowledge of general insurance and its underlying legal principles

Knowledge and understanding of relevant policies dealt with

Willingness to continue to develop knowledge of insurance, claims and related issues through formal and informal learning both internal to the firm and externally

Supervisory and appraisal skills

What benefits does our client offer?

Competitive Salary (dependent on experience)

Excellent training and coaching

Friendly & supportive team working environment that encourages opportunities for self-development

Fantastic opportunities for ongoing development and progression

Annual salary review

22 days holiday plus bank holidays

Company sick pay, life assurance and pension

Local and online discounts including discounted restaurants, travel, entertainment tickets with BenefitHub

Employee Assistance Programme