Customer Service Resolution Handler

Andy File Associates Limited are acting as a Recruitment Business on behalf of our client in regards to this temporary – permanent position.

Due to expansion plans our client is currently recruiting a Customer Services Resolution Handler.

As a Resolution Handler you will act as a direct point of contact, working alongside the Team Leader. You will be expected to liaise directly with the customer and clients, providing regular updates and working closely with each department to find successful resolutions for each individual case.

Resolution Handler Responsibilities:

  • Proactively support the Team Leaders to ensure that all issues are resolved in a professional, timely and sincere manner
  • Meeting the customers and client’s needs
  • Take ownership of escalated queries
  • Acting as a senior point of contact within the company in order to ensure successful completion of customer orders
  • Negotiating resolutions with the end customer, balancing both the needs of the customer and the business
  • Identify solutions to problems in a timely and proactive manner and positively support their implementation
  • Establish robust internal processes to ensure that opportunities to resolve problems at the first point of contact are maximised
  • Awareness of GDPR regulation, observe and implement all guidelines and own any GDPR sensitive complaints to satisfactory resolution
  • Respond to social media company reviews to ensure customer satisfaction
  • Taking inbound calls during busy periods
  • Respond to customer and client emails in a timely manner
  • Responsibility to oversee customer compensation claims, whilst balancing the customers and business needs

 Knowledge and Experience

  • Complaint handling processes
  • CRM system knowledge
  • GDPR and DPA regulations
  • Dispute resolution knowledge
  • MS Office packages (excel and outlook)
  • Account management experience
  • Supervisory/team management experience would be beneficial
  • Committed to providing an excellent experience for all customers
  • Excellent time management and organisational skills
  • Excellent communication skills
  • Experience of working within a busy contact centre

Rewards and Benefits

  • Free company health plan for all employees
  • Discounts in over 1000 retailers, to share with family and friends
  • Bonus holiday entitlement for length of service
  • Monetary awards for employees who go above and beyond
  • Continuous learning, training and development programmes to enhance your skills
  • Progressive rates of pay above living wage, based on ability, so the more you learn the more we pay
  • Long service awards
  • Holidays 20 days plus 8
  • Over time is x 1.5

 

 

Kelly Blunt Job Enquiry Form

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Supply Chain Administrator

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this 6 month contract

This newly created position, this role will be highly involved in supporting the supply chain processes with the following duties: –

 

Following Duties

  • Assisting the Supply Chain Merchandiser with daily tasks to ensure the smooth flow of stock into the business
  • Working cross functionally, with the Merchandising, Shipping and Warehouse teams to arrange delivery of Far East and UK shipments into the business
  • Maintaining data and collating information
  • Authorising shipments
  • Providing clear and accurate information and escalating problems should they arise

 

Experience / Skill Set

  • Outstanding Administration skills and attention to detail
  • Excellent communication skills
  • Ability to prioritise and work to deadlines
  • Knowledge of excel
  • Knowledge of supply chain desirable
  • Experience in a retail environment desirable

Rebecca Thomas Job Enquiry Form

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Customer Service Advisor

Andy File Associates Limited are working on behalf of their client as a recruitment business on this temporary position.

Our client is looking to recruit a Customer Service Advisor where you will be providing customer care for one of their prestigious client accounts.

To be successful in this role the ideal candidate will ideally have :

– Previous experience in customer care or a customer contact environment

– Professional telephone manner

– Excellent communication skills and customer care skills

– Strong IT skills and experience

Hours of work are Monday – Friday, 40 hrs paid a week between 8am – 5:30pm

Free car parking

Air conditioned offices

Kelly Blunt Job Enquiry Form

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Receptionist /Administration Assistant

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client is looking for a Receptionist /Administration Assistant recruiting on an exclusive basis for a leading supplier of world class product to the manufacturing industry.

Key responsibilities:

  • The effective administration of purchase ordering
  • Reception
  • Telephone and postal communications
  • Company invoicing and the procurement of day to day office supplies

Receptionist duties:

• First point of contact for all incoming telephone calls, take messages, call forwarding as necessary
• Maintain stocks of stationery supplies and supplies for staff tea and coffee breaks, accept the delivery
• Welcome visitors, ordering catering for meetings
• Make minimal travel arrangements for visitors (hotel booking) and staff (taxi)

Administration duties:

• Administer incoming and outgoing post
• Produce and chase purchase orders
• Produce payment invoices
• Comply with Company procedure for filing systems in compliance with GDPR
• Contract administration: create and chase staff time sheets and compile hours worked figures
• Attend training sessions to develop relevant knowledge and skills
• Work in accordance with Company Quality, Health & Safety and Environmental policies

Personal Specification

  • Experience of greeting guests and visitors and making them feel welcome in a positive and friendly manner
  • Experience with prioritising work and situations
  • Experience of basic clerical duties and office procedures
  • Approachable with good interpersonal skills
  • Ability to promote a positive image of the company to the customer
  • Good working knowledge of using MS Office to a competent level within an office environment, especially MS Word, Excel and Outlook
  • Excellent communication skills with peers of all levels up to senior management
  • Positive and friendly persona
  • Excellent time-keeping skills
  • Willingness to work flexibly in response to changing organisational requirements
  • An interest in the manufacturing industry

Line Manager: The Commercial Director

Company Pension: 5% Employer contribution

Salary: £17,000.  Upon successfully completing a six-month probation, salary will rise to £18,000.00

Key Skills Required

-At least 2 years of demonstrable experience within a high intensity commercial environment
-Excellent communication skills
-High level of accuracy and attention to detail
-Excellent working knowledge of MS Word, Excel and Outlook

If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.

Rebecca Thomas Job Enquiry Form

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Store Person

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Due to increased business our client requires a storekeeper to join the stores department.

Key Responsibilities and accountability:

• Received goods and booking in on system
• Unpacking and first inspection of goods
• Liaise with Accounts, Quality and Production departments
• Organise return of goods to suppliers
• Packaging and dispatch of goods
• Cycle counting
• Cleaning of the stores areas
• Stock replenishment
• Picking of stock and kitting for manufacture
• Issuing of parts for manufacture
• Generation of minimum stock level reports
• Waste management
• Local deliveries and collections of goods
• Promote safe working practices and lead by good example
• Other duties as assigned

Experience

• Warehouse experience in a manufacturing environment essential
• Must pride themselves on high quality work and attention to detail
• Experience of using SAGE, SAP or similar software for receiving and issuing goods
• Computer literate with experience of Windows, Word, Excel
• Ability to work safely and ensure the safety of others
• Ability to work unsupervised
• Fork Lift truck license/Counter Balance and Reach
• Must possess full clean driving license
• Ability to handle delicate and sensitive components in addition to heavier parts
• Must have good communication skills and the ability to work well with others
• Ability to prioritise, organise and liaise across all departments
• Must be hard working, and be able to work under pressure with the ability to manage specific details to tight deadlines

Benefits

• £8/hr (37.5 hours per week)
• Varied and interesting work for a rapidly growing business in a high tech green industry

 

Rebecca Thomas Job Enquiry Form

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Technical Administrator

Andy File Associates limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Technical Administrator

This role is part of our client’s succession planning and training is available.

Duties and Responsibilities include:

Assisting with all Health and Safety and Quality documentation to include Risk Assessments and Methods Statements
Analysis of quality assessment
Working with Site Managers with regards any accident investigating and report writing
ISO Auditing
Communication with clients with regards Quality and Health and Safety
Communication with clients with regards to maintenance visits and reporting
Ability to use Microsoft office packages and other CRM / software packages
Assisting with other administration duties to including filing and photocopying

Experience preferred:

Administration within quality and or health and safety

Experience and ability required:

Reading of engineering drawings
Strong attention to detail
Strong communication skills

Hours of work: 8.30am – 5pm or 9.00am – 5.30pm Monday to Friday
Benefits: 5% Pension Scheme, plus bonus scheme, holidays 22 days plus stats

Debra Foster's Job Enquiry Form

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