Customer Relationship Technical Co-Ordinator

Andy File Associates Ltd are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy

The Company:

A world leading Supplier of  technology and equipment,  based on innovation and a solid commitment to Research and Development.

The Vacancy:
Due to Company expansion, a vacancy has arisen for a Customer Relationship- Technical Co-Ordinator to join our Sheffield site.

We are looking for a person who enjoys working in a manufacturing environment. The successful candidate will, when trained, need to understand  manufacturing process and therefore be able to communicate product scheduling and availability to clients. As part of the induction process, the successful candidate will have a hands-on induction within the production process.

The ideal candidate would need to demonstrate:

Essential:

• A confident communicator at all levels. The successful candidate will be our first point of contact with our customers and suppliers and will need to be able to understand the customers’ needs and express them to our production facility
• Numerate: There is a need for the candidate to be able to calculate percentages/ weights and measures and produce manufacturing costings
• Be open to adapt and change: As the role is likely to be reasonably dynamic the role will be ideal for a person who likes to develop themselves and committed to support the growth of the company. Therefore, a certain level of autonomy will be awarded to the right candidate as the role develops
• Highly organised with strong analytical skills and a keen eye for detail: Essential for dealing with technical records and audited documents
• A willingness to travel: Travel is generally occasional to one or two exhibitions and a very limited number of customer visits per year
• An interest in metals and manufacturing / technical knowledge or experience
• Enthusiastic to work with the various departments

Desirable:
• Ability to use Microsoft Excel for stock and costings purposes, although training can be provided to the right candidate

Responsibilities:

• Assist with day to day administration and control of all customers relating to powder sales
• Liaise with customers to provide them with technical, quality and powder costing information
• Work closely with production management, quality control, and administration to ensure smooth and timely shipment of customer orders
• Keep the customers fully updated with regard to placed orders, and advise of production delays
• Generate and progress internal documentation to ensure customer orders are expedited within the company
• Involvement in procurement of raw materials in line with stock positions and new customer orders

System Sales responsibilities:

• Assist with day to day communication and enquiries relating to equipment sales
• Liaise with equipment suppliers for specification and prices
• Assist in production of quotations to customers

General duties:

• Assist in the production of promotional documentation, press releases and website updates
• Participate in customer visits in house and externally (worldwide)
• Attending industry appropriate Trade Fairs to promote the company

Required skills

The post will attract an annual salary of £21,000-£25,000 depending upon experience in addition there is an annual profit share and 5% Employer pension contribution.

The weekly working hours is 37.5. Office hours, also offering 29 days holiday per year (this includes public holidays) as well as 3 working days between Christmas and New Year bank holidays.

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Customer Account Manager

Andy File Associates Ltd are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy

Our client is looking for an experienced Customer Account Manager to join their team

The main objective of the role will be to build rapport and relationships with customers

Description:

Responsible for handling client accounts

Fostering the relationship between the company and the customer as well as handle any projects, accounts, or issues that might be relative to that client

Liaising frequently with the clientele to assure them of their importance,  building the customers respect and trust in that business

The Account Manager must know how their client’s money is spent, and what service they are receiving

Forwarding documents, information sheets, articles and samples to reassure the customer

As a manager may have a number of client accounts, the ability to be able to manage them effectively and prioritise the various customer tasks

If there are any concerns or developments that may affect the timeline, quality or duration of the project the manager has the responsibility to inform the customer

Customer account managers – duties:

Utilise, review and update client database

Understand customers needs

Agreeing sales, prices , contracts and payments

Meeting sales targets

Provide support and reassurance to customers

Analyse sales data

Increase the company’s sales profits

Provide strategies and estimates for the company

Prepare and distribute information from the company to clients

Respond to client communications or queries and resolve any client issues

Network with business partners and/or distributor

Provide good quality control of processes and procedures
Represent business on Trade Shows and Events where applicable

Required skills

Be able to communicate efficiently – verbally, in print and on the phone

Be detail oriented

Experience with SAP would be a plus but not essential

Experience of CRM software

Be able to Multitask and handle several client accounts

Be able to manage time and projects effectively

Be able to work along with colleagues from all departments

Have knowledge and experience in using Microsoft Office Software

Have efficient networking skills

Have initiative, motivation and focus

Have extensive knowledge of the company’s products and services

Be professional in every way

Be able to build a rapport/ relationship with a customer

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