Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position
Job Purpose:
To build and maintain an excellent working relationship with our client’s customers. To raise quotations in a written format and deal with customer technical enquiries by both email and telephone.
Main Responsibilities and Accountabilities:
- Safety – to support and drive the Health & Safety culture including ensuring any and all activities of the role are performed in a Safe way.
- To raise customer quotations on the company’s systems
- To learn and be able to relay information about the technical construction and manufacture of our products.
- To ensure that customer’s enquiries for pricing etc. are dealt with efficiently and effectively
- To liaise with the external sales team to manage sales leads and opportunities
- Liaise with other sales office team members to ensure orders are processed to correct price quoted
- Communicate professionally and co-operatively with colleagues at all times, especially in the pursuit of excellence for the customer.
- Raise formal quotations and ensure that these reach the customer in a realistic time frame
Minimum Qualifications and Experience Requirements:
Education
GCSE English and Math’ or equivalent
Experience
Construction/manufacturing based experience
Commercial/sales experience
Working within an environment in which technical knowledge was required
Competencies
Effective communicator both written and orally
Administrative and organizational skills
Excellent telephone skills
Ability to take on technical information
Knowledge of Microsoft packages to an intermediate level
Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position
Reports to: Head of Customer Service and Account Management
Overview:
The Account Manager will sit within the Account Management team. The primary focus of this role is to deliver exceptional customer service at all times within the existing managed support customer base. The Account Manager will be required to work closely with the Account Management Team, the Service Desk and the New Business Development Executives. The role will require excellent organisation, communication, and relationship building skills.
Key Responsibilities:
- To work with the Account Management team to look after a number of existing clients; attending regular account review meetings, building relationships and identifying sales opportunities to build pipeline.
- To produce regular reports from Autotask for clients to provide information regarding infrastructure age and performance as well as ticket reports.
- To work with the Service Desk to ensure that incidents are dealt with efficiently and customer expectations are managed correctly.
- To produce contractual paperwork and liaise with clients in advance of renewal dates to ensure client retention.
- To assist with conducting new client onboardings for users, clearly setting expectations from the start.
- To support the New Business Development Executives in nurturing new clients for the first six months, facilitating a smooth handover to the Account Management team.
- Constantly review and suggest improvements in our customer service approach to ensure excellence in customer management and communication.
- Liaise with 3rd party vendors and internal procurement department to ensure quick turnaround on quote requests.
- To provide administration support to the Account Management team as needs require.
Skills required:
- Excellent communication skills essential
- Ability to manage a diverse workload and work calmly under pressure
- An organised and methodical approach to tasks
- Customer service remaining the driver at all times
- Exceptional team working skills
Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position
Our client is based in Barnsley and is in the Construction/Facilities Management sector, they are currently looking for an office manager who is a self starter with experience of using Sage and implementing new policies and procedures.
This role could either be full or part time – our client is open to candidates who would like to work part time school hours with school holidays off (salary will be pro rated)
Duties and responsibilities:
• Accounts on Sage
• Sales order processing
• Chasing quotes and invoices
• Organising travel, meetings and diary management plus ad hoc admin – some work, some personal for the MD
• Liaison with management and sub contractors
• General administration duties
• Implementation of new policies and procedures
Holidays 20 days + 8 stat, basic matched workplace pension
Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.
Summary of the role:
Coordinate and expedite the flow of work and materials within or between departments of an establishment according to production schedule. Duties include reviewing and distributing production, work, and shipment schedules; conferring with department supervisors to determine progress of work and completion dates; and compiling reports on progress of work, inventory levels, costs, and production problems.
Summary of Main Duties and Responsibilities:
• Project management of major orders from point of order taking through to despatch
• Communicating with customer liaison frequently with information for customers
• Expedite the project through the business and giving feedback to others in production control or management as required
• Assist booking in for the department operations so that Microsoft Project matches both reality and the NAV system
• Take reasonable care of own health and safety, and that of others who may be affected by their acts or omissions at work, co-operate with others in the company to fulfill our statutory duties and not interfere with, misuse or willfully damage, anything provided in the interest of health and safety.
• Cover for other roles in Production Control department as required
Any other duties as may reasonably be required
Preferred Qualifications/ Skills:
Essential:
Ability and experience in planning work load
Basic use of Microsoft Project
Desirable:
Basic understanding of metallurgy, production or engineering.
Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.
Job Summary
This position is to work within the sales office on the Customer Enquiries Team. Duties include:
- Assist the Quotations Team with tubular product quotes/feasibility (Support from Technical Manager)
- The accurate costing of pipe assemblies from customer drawings
- Assisting with sales calls as and when required
- Logging and follow up of quotations
- Creating and maintaining BOMs
Skills and Experience
- Working use of SAP preferred, specific to the role training can be provided
- Product knowledge (tubular)
- Ability to use Microsoft packages/Excel
- Attention to detail
- Written and verbal communication skills
- Self motivated and ability to use initiative when required
Andy File Associates Limited is acting as a Recruitment Agency on behalf of our client with regards this permanent vacancy, which is to administer the smooth operation of Quality routine tasks, to satisfy customer requirements and organising the flow of work in the department to ensure actions are taken to answer customer complaints
Duties and Responsibilities to include:
- Admin of daily tasks and routine paperwork
- Ability to use SAP and databases to log data
- Customer contact skills
- Organisation of returns of product
- Liaison with suppliers/customers
- Ability to investigate the non technical complaints and answer them
- Formulate reports to customers on Quality matters
- Compiling monthly report of quality data
- Administration of Quarantine Area
- Responsibilities as outlined in H&S Policy
Essential skills/ability:
- Administration skills
- Ability to use SAP and databases to log data
- Customer and supplier liaison skills
- Organisation of returns of product
- IT proficient in Word and Excel
- Organisational qualities
- Verbal and written communication skills
- Works well under pressure
- Loyal, reliable and with good manners
- Dedicated
- Team Player
Hours of work: Mon – Fri, 8.30am – 5pm
Holidays: 23 plus stats.
