Customer Account Manager

Andy File Associates Ltd are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy

Our client is looking for an experienced Customer Account Manager to join their team

The main objective of the role will be to build rapport and relationships with customers

Description:

Responsible for handling client accounts

Fostering the relationship between the company and the customer as well as handle any projects, accounts, or issues that might be relative to that client

Liaising frequently with the clientele to assure them of their importance,  building the customers respect and trust in that business

The Account Manager must know how their client’s money is spent, and what service they are receiving

Forwarding documents, information sheets, articles and samples to reassure the customer

As a manager may have a number of client accounts, the ability to be able to manage them effectively and prioritise the various customer tasks

If there are any concerns or developments that may affect the timeline, quality or duration of the project the manager has the responsibility to inform the customer

Customer account managers – duties:

Utilise, review and update client database

Understand customers needs

Agreeing sales, prices , contracts and payments

Meeting sales targets

Provide support and reassurance to customers

Analyse sales data

Increase the company’s sales profits

Provide strategies and estimates for the company

Prepare and distribute information from the company to clients

Respond to client communications or queries and resolve any client issues

Network with business partners and/or distributor

Provide good quality control of processes and procedures
Represent business on Trade Shows and Events where applicable

Required skills

Be able to communicate efficiently – verbally, in print and on the phone

Be detail oriented

Experience with SAP would be a plus but not essential

Experience of CRM software

Be able to Multitask and handle several client accounts

Be able to manage time and projects effectively

Be able to work along with colleagues from all departments

Have knowledge and experience in using Microsoft Office Software

Have efficient networking skills

Have initiative, motivation and focus

Have extensive knowledge of the company’s products and services

Be professional in every way

Be able to build a rapport/ relationship with a customer

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