client retention | Job Tags | Andy File Associates

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

An opportunity has arisen to join a multinational creative agency with a number of offices across the world as Client Services Director.

Reporting to the Managing Director, you will be responsible for new and existing client development, leading teams to develop and execute innovation.

The role

– Maximise business opportunities across all divisions

– Supporting Creative Services, Strategy & Insight and Sales & Marketing teams in collaboration with HR resource and key stakeholders as a member of the Senior Leadership Team

– Develop depth of understanding about clients across sectors owning responsibility to deliver business development plans with revenue / client satisfaction growth goals

– Work with key resource within Client Services and Exec Sponsors to ensure clear way of working, actionable tactics and defined measures of success / align those agreed success measures with performance development plans of resource at a departmental and personal level.

– Ensures and evolves collaborative departmental processes and practices i.e. agendas, schedules, timelines across all Client Services team members.

– Ensure Client Services team are developed and coached, utilising best practice approach to ensure profitable P&Ls against business targets and client retention.

– Share best practice approach to unpack client’s requirements and asking the correct questions in order to build a project brief.

– Evolves and consults wider business to enable strategic approach to client briefing process across departments.

– Responsible for overall monthly reporting

– Embeds collaborative departmental processes, agendas, schedules and timelines across all Client Services, Business Development and Marketing teams.

Tim Garrod Job Enquiry Form

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

An opportunity has arisen to join a multinational creative agency with a number of offices across the world as Account Director.

Reporting to The Client Services Director, you will be responsible for nurturing, retention, and growth of specifically allocated client accounts and leading conversion of new business opportunities to wins.

Responsibilities
– Generate, retain and grow revenue streams in to the company through the positive challenging of the norm and clients
– Responsible for leading client account led communications and be involved in client liaison on projects at key stages of the project life cycle
– Oversee development of proposals and write them
– Existing client retention and growth
– Provide leadership and expertise in exhibition live event brand experiences
– Work closely across all departments in a collaborative, consultative manner, to drive the development of accounts
– Ensure accurate and timely reporting around revenue & margin across portfolio of clients / opportunities in salesforce

Skills and Experience
– Strong commercial acumen and take complete responsibility for the sustainable growth of your Account (s)
– Ability to take strategic client briefs
– You’ll be a self-motivated, strategically thinking doer, with a drive for success and an unshakeable ‘can-do’ attitude
– Proven track record in delivering best practice account management, account development and project delivery
– Knowledge of developing content via digital and social media solutions
– Demonstrate firm understanding of financial processes and budget management
– Proposal writing

Tim Garrod Job Enquiry Form

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Client Services Director (Exhibitions)

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Account Director (Exhibitions/Events)

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