Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position
As one of the worlds leading sustainable product manufacturers, our client is seeking to appoint a pro-active Customer Service Advisor to work within their team in Wakefield. As a Customer Service Advisor you will portray professionalism and confidence that delivers the ultimate customer service.
In this role you would also be dealing with returns, claims, invoicing and some sales so you will need to be confident on the phone to deal with a variety of customer service calls, be very well organised and pay close attention to detail. This role reports directly to the Customer Service Manager
Key responsibilities
- Answer all calls in line with KPI’s
- Effectively deal with enquiries where an engineers visit is requested
- Co-ordinating site visits
- Support the external sales team and ensure all parties are kept informed of any developments relevant to their account and where required carry out some warm sales calls
- Liaise with other departments to efficiently answer customer queries concerning deliveries and production.
- Handle any returns, claims and invoicing enquiries
- Ensure all enquiries are followed up in a timely fashion
Skills & Experience required
- Educated to GCSE standard or equivalent including Maths and English
- Successful proven track record as a Customer Service Advisor with some up/cross-selling
- Excellent organisational skills and the ability to prioritise own workload
- Excellent telephone manner and communication skills both verbal and written
- Proven ability to maintain high levels of accuracy in preparing and entering information
- To be highly organised with good planning and time-management skills
- Must be very ‘hands-on’ and able to work independently with minimum supervision
- Be flexible and adaptable and enjoy working as part of a team
Benefits include: 26 days holiday (plus 8 Bank Holidays)