1st Line Support Analyst

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position


Our client  have a market leading workflow and asset management software which they provide  to a global network of customers and they have a great opportunity for an experienced support analyst to join their head office team in Wakefield. You will be supporting blue chip businesses in using our clients Agility software and playing an important role within a global technology leader.


Salary Competitive


The Role

As a 1st Line Support Analyst you will:


  • Play an integral role in providing first class service and support to customers using our client’s Agility software
  • Promptly and expertly handle inbound enquiries
  • Understand how and when to deal with escalations
  • Attain the required knowledge of customers and our client’s Agility software
  • Build strong customer relationships
  • Maintain and develop standard operative procedures
  • Diagnose system and software faults
  • Deliver standard system training programmes to customers and colleagues
  • Operate in Agile working environments
  • Assist with ISO processes and associated tasks


About you

Alongside a passion for solving customer problems and experience in providing support for complex business solutions our client would also look for:

  • A keen interest in and aptitude for technology
  • A confident user of Microsoft technologies (Outlook, Word, Excel and PowerPoint)
  • A team player with good communication skills
  • A person who is keen and willing to learn new skills
  • A person with strong academic results in Maths and English


Our client will provide full training on their Agility software, what they want is someone willing and able to learn who can then support their customers to the best of their ability


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