Andy File Associates Limited are working as a Recruitment Business on behalf of our client with regards this permanent position.
Our Client
- Our client’s head office is situated in Stockholm and is listed on the OMX Stockholm stock exchange
- They employ over 260 people and have offices in Sweden, Denmark, UK, US and Germany
- As a Microsoft Gold Partner and member of Microsoft’s Technology Adoption Program (TAP), their solutions are sold and supported through a certified network of global partners
- Our client has three business areas: Swedish Public Sector, Danish Public Sector and Private Sector
- Each business area caters for local requirements with development, support, delivery, account management and commercial management at service for customers
This role is to join the Private Sector team, which is focused on delivering software products and services through a global partner network. This includes Lasernet, which has unrivaled integration with Microsoft Dynamics 365, NAV, SAP and Infor along with other ERP solutions and delivers business documents in almost any format imaginable. They are a decentralised organisation in which our team members enjoy a large amount of autonomy. They believe this approach nurtures a culture with a personal touch and characterises them a people-to-people company.
Summary
Headquartered in Stockholm, our client is going through a period of tremendous growth and as a result is looking for an Account Manager to join the Customer Success team. You will join the Customer Success Team and be Commercially responsible for a number of client accounts from the point of ’go live’ onward. Accounts are based in DACH, Benelux & the UK and will be comfortable speaking in English. You will work with existing accounts to ensure they are satisfied with our client’s products and services whilst offering supplementary modules and products.
Duties and Responsibilities
- Responsible for the commercial success of a set of existing clients
- Targeted with recurring revenue growth
- Ability to build empathy and relationships with accounts and colleagues
- Ability to demonstrate our client’s products (following training) focusing on the end client use
- An excellent communicator you will identify opportunities for expansion of use or additional products
- Contribution to Customer Success team communications
- Support the wider team with Partner led account opportunities
Knowledge, Skills and Experience Essential:
- Degree level educated
- Some experience of selling software
- Comfortable communicating to C-Level personas
- Driven by commercial success
- Autonomous worker, happy to work remotely & happy to travel within Europe
- Enthusiasm, passion, self-motivation and Team player
Desirable:
- Knowledge of Dynamics 365 or other ERPs
Location
- The ability to work at the offices in Nottingham NG7
- The option to work from home once up and running, attending also the office when needed
Benefits
Hours – 37.5
- Work from Anywhere Policy
- Company Pension
- Health Cash Plan
- 25 Days Holiday (plus Bank Holidays)
- Regular Company Social Events
- On-Site Parking
Andy File Associates Limited are working as a Recruitment Business on behalf of our client with regards this permanent position.
What you can expect
Responsible for the commercial success of 50 highly valued clients based in UK, Benelux and DACH you will be trusted to build meaningful relationships and by doing so, identify opportunities for growth. Joining a small commercial team will enable you to influence many areas of the business such as content creation, product development and internal processes.
Work/life balance is key and a focus on Understanding our Customers will dictate when you need to be at the desk rather than the traditional working day and with ambitious growth targets there is no better time to join our forward thinking, caring and rewarding organisation.
What we need
We need a team member who is;
- Degree level educated
- Comfortable communicating to C-Level personas
- Driven by commercial success
- Autonomous worker & happy to travel within Europe
- Enthusiasm, passion, self-motivation and Team player
What we offer
- Work from Anywhere Policy
- Company Pension
- Healthcare Cash Plan
- 25 Days Holiday (plus Bank Holidays)
- Regular Company Social Events
- On-Site Parking
- Competitive basic salary up to £25k
- Hours – 37.5
Our Client
- Our client’s head office is situated in Stockholm and is listed on the OMX Stockholm stock exchange
- They employ over 260 people and have offices in Sweden, Denmark, UK, US and Germany
- As a Microsoft Gold Partner and member of Microsoft’s Technology Adoption Program (TAP), their solutions are sold and supported through a certified network of global partners
- Our client has three business areas: Swedish Public Sector, Danish Public Sector and Private Sector
- Each business area caters for local requirements with development, support, delivery, account management and commercial management at service for customers
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position
We are working with a fantastic company in the Software Industry, with their headquarters in Stockholm,, they are going through a period of tremendous growth and as a result are looking for an Account Manager with responsibility for the DACH region.
Offices in the UK : Foxton – Cambridgeshire, and Nottingham
About the Company
- The Head office in situated Stockholm and is listed on the OMX Stockholm stock exchange
- Employing over 260 people and have offices in Sweden, Denmark, UK, US and Germany
- A Microsoft Gold Partner and member of Microsoft’s Technology Adoption Program (TAP)
- Solutions are sold and supported through a certified network of global partners
- Three business areas: Swedish Public Sector, Danish Public Sector and Private Sector
- This role is to join the Private Sector team, which is focused on delivering software products and services through a global partner network
- This includes Lasernet, which has unrivalled integration with Microsoft Dynamics 365, NAV, SAP and Infor along with other ERP solutions and delivers business documents in almost any format imaginable
You will join the Customer Success Team and be commercially responsible for accounts using our software from the point of ’go live’ onwards. This includes a mixture of direct clients and customers via our mature partner network.
Although focused on your group of accounts in the DACH region you will input to the Customer Success Team to have an influence on how accounts are managed successfully and efficiently in both Europe and North America. You will work alongside Delivery and Support but also have an input into Marketing, New Business Sales and Product Development based on understanding of what works for existing clients.
Duties and Responsibilities
- Responsible for the commercial success of all customers in DACH region
- Targeted with account retention and recurring revenue growth
- Ability to build empathy and relationships with accounts and Partners
- Ability to demonstrate products (following training) focusing on the end client use
- An excellent and agile communicator
- Ability to identify opportunities for expansion of use or additional products
- Contribution to Customer Success team communications
- Contribution to Customer Success team processes
Knowledge, Skills and Experience.
Essential:
- Fluent in German and English
- Degree level educated
- Experience of selling software
- Comfortable communicating to C-Level personas
- Driven by commercial success
- Autonomous worker, happy to work remotely
- Enthusiasm, passion and self-motivation
- Inquisitive mind and team player
Desirable:
- Knowledge of Dynamics 365
- Experience of selling within the ERP domain
Salary : £30,000 – £35,000
Holidays : 25 days holiday plus stats
Working : Remotely will need to be in the offices maximum 5 days a year for meetings etc
Locations : Offices in the UK : Foxton – Cambridgeshire, and Nottingham
Andy File Associates Limited is working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.
Due to expansion our client is looking to recruit an experienced Account Manager to grow existing accounts and bring in new business.
Job role:
To promote individual products and services and the company as a whole.
Seek out further business developments opportunities.
Build long term relationships.
Be actively involved with the whole sales process, identify business, generate leads, sales and closing.
Reporting to Sales Manager.
Market new products
Update customer data base records
Update the contents of company website
Support marketing in developing company catalogues, leaflets, brochures and other forms of written literature.
Maintaining the company’s social media accounts.
Support with the preparation of exhibitions and events.
Support in the administration of e-mail and postal marketing.
Administration & processing of customer orders on to the internal system
Providing administrative support for the company’s tender responses
Ideal Candidate will have:
Direct technical sales experience to Local Authorities, Contractors, Sub-Contractors, Schools and Blue Chip Companies
Good organisational skills and commitment, with the willingness to grow and develop with the company
Andy File Associates Limited is working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.
Our client is a market leader in their field, very well established with branches across the UK, providing an excellent standard of services to UK based customers operating in a wide cross-section of industries, from multiple-site multinationals to small local businesses.
A fantastic opportunity has arisen for an efficient Customer Service Executive
The role is field based visiting customers predominantly in the areas of Doncaster/ Scunthorpe/ Worksop / Retford and parts of Wakefield.
Summary of the role:
To regularly visit and liaise with customers to ensure their satisfaction with all aspects of services.
Job role:
* To achieve customer retention and sales targets
* Seek out further business developments opportunities
* Build long term relationships
* Presentations to clients on products and services
* To liaise closely with the customer service team
* Reporting to Customer Service Manager
* To carry out duties as laid down in BS EN ISO 9001: 2000 / 1401
* Update customer data base records utilising the AS400 CRM system
* To forward queries and keep managers, supervisors, colleagues informed as necessary
* To keep accurate and updated records
Ideal Candidate will have:
* Excellent communication skills
* Experience of dealing with customers face to face
* Able solve queries efficiently and effectively
* Experience of working in the manufacturing , Safety Clothing, Tool Hire, Food or hygiene services industries would be advantageous
Good organisational skills and commitment, with the willingness to grow and develop with the company
Benefits
* Commission based on KPI’S
* Car
*Pension
*Healthcare Plan
*Holidays : 22 days – rising after 2 years service
*Training Academy
