Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.
Based in Manchester, a Legal Assistant and customer services professional is required by our clients, a specialist conveyancing practice based in Manchester city centre who are renowned for delivering great customer service and turnaround times.
Role:
To work alongside and provide support to a Property Lawyer in order to proactively progress transactions managing inbound telephone calls and associated administration ensuring effective communication and building relationships with all parties.
Responsibilities:
The successful candidate will be required to gain sufficient understanding of the conveyancing process for sale and purchase to be able to discuss and impart information clearly, ensuring that all relevant parties are well informed of plans, progress and decisions.
It is essential you have strong administration skills together with excellent communication skills both verbal and written. Previous inbound telephone customer service experience, preferably within a busy professional services environment is advantageous, as you will be managing calls from a variety of internal and external sources liaising at all levels.
A background in financial services, banking, insurance or estate agency is preferable and experience of computerised case management systems would be advantageous.
Customer focused and IT literate with excellent problem solving skills, the successful candidate will be able to demonstrate a high level of attention to detail, adopt a structured and integrated approach to his/her work and have excellent time-management skills, ensuring that all activities and tasks are undertaken promptly and proactively.
Please note, the successful candidate will be subject to the following checks:
CCJ and Basic DBS