Customer Services Advisor, Case Progressor

  • FT Perm
  • Manchester
  • This position has been filled
  • Salary: £15,000 - £17,000

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Based in Manchester, a customer services professional is required by our clients, a specialist conveyancing practice based in Manchester city centre who are renowned for delivering great customer service and turnaround times.

Role:
To proactively progress transactions managing inbound telephone calls ensuring effective communication and building relationships with their Estate Agent Companies.  The requirement for inbound calls will depend upon the needs of the business.

Responsibilities
The successful candidate will be required to gain sufficient understanding of the conveyancing process for sale and purchase to be able to discuss and impart information clearly, ensuring that all relevant parties are well informed of plans, progress and decisions. It is essential you have previous inbound telephone customer service experience preferably within a busy professional services environment as you will be managing inbound calls from a variety of internal and external sources, you will have excellent communication skills and be clear and confident when talking to individuals at all levels. A background in financial services, banking, insurance or estate agency is essential and experience of computerised case management systems would be advantageous.
Customer focused and IT literate with excellent problem solving skills, the successful candidate will be able to demonstrate a high level of attention to detail, adopt a structured and integrated approach to his/her work and have excellent time-management skills, ensuring that all activities and tasks are undertaken promptly and proactively.

Please note, the successful candidate will be subject to the following checks:
CCJ and Basic DBS

 

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Tagged as: ‘can do’ attitude, Dealing With Enquiries, Fast Paced, Professional Phone Manner