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Customer Service Advisor

Andy File Associates Limited are working as a Recruitment Business on behalf of our client with regards this temp position

Customer Service Advisor

Starting from: Jan 2023 – asap

Till : temporary ongoing

Purpose of the Role

The main purpose of this role is to process all customer orders accurately and in a timely fashion and ensure customer’s orders are all acknowledged correctly.

Main Responsibilities

• Dealing with customer queries by phone and email
• Maintaining accurate records of customer communications and relevant correspondence
• Building and strengthening relationships with customers and calling pro-actively whether with good or   bad news
• Endeavoring to ensure that the relationship with our customers is second to none
• Progressing customer orders to ensure they are delivered on time
• Liaising with other  departments to ensure a high level of customer service

Skills & attributes

  • Outgoing, positive and friendly personality
  • Good administrative and organisational skills
  • Excellent telephone skills
  • Good problem solving skills
  • Team Commitment
  • A good level of IT literacy

Hours: 39 hours per week – 8.30am – 5.00 pm Monday to Thursday and 4.00 pm finish on Friday

Starting from:  Jan @ 08.30 via Andy File Associates Limited
Reporting to: Customer Service Supervisor and your job title will be Customer Service Advisor
While temping via Andy File Associates your hourly rate will be : £10.48 ph

Location : Darton, Barnsley, S75

Length of contract: Temporary ongoing

 

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Customer Services Advisor

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position

As one of the worlds leading sustainable product manufacturers, our client is seeking to appoint a pro-active Customer Service Advisor to work within their team in Wakefield. As a Customer Service Advisor you will portray professionalism and confidence that delivers the ultimate customer service.

In this role you would also be dealing with returns, claims, invoicing and some sales so you will need to be confident on the  phone to deal with a variety of customer service calls,  be very well organised and pay close attention to detail.  This role reports directly to the Customer Service Manager

Key responsibilities

  • Answer all calls in line with KPI’s
  • Effectively deal with enquiries where an engineers visit is requested
  • Co-ordinating site visits
  • Support the external sales team and ensure all parties are kept informed of any developments relevant to their account and where required carry out some warm sales calls
  • Liaise with other departments to efficiently answer customer queries concerning deliveries and production.
  • Handle any returns, claims and invoicing enquiries
  • Ensure all enquiries are followed up in a timely fashion

Skills & Experience required

  • Educated to GCSE standard or equivalent including Maths and English
  • Successful proven track record as a Customer Service Advisor with some up/cross-selling
  • Excellent organisational skills and the ability to prioritise own workload
  • Excellent telephone manner and communication skills both verbal and written
  • Proven ability to maintain high levels of accuracy in preparing and entering information
  • To be highly organised with good planning and time-management skills
  • Must be very ‘hands-on’ and able to work independently with minimum supervision
  • Be flexible and adaptable and enjoy working as part of a team

Benefits include: 26 days holiday (plus 8 Bank Holidays)

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Project Manager

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position

 

Duties and Essential Criteria

  • A good honours degree in Business Administration or an Engineering degree (or equivalent experience).
  • Good IT skills, to include high competency in using Microsoft project, excel, PowerPoint, etc
  • Some experience of leading projects in a commercial environment and interfacing with customers/stakeholders at all levels.
  • Proven track record of managing projects to deadlines.
  • Effective communication skills, both written and verbal, with experience of writing reports and delivering presentations.
  • Excellent customer service skills, with experience of responding effectively to ensure customer satisfaction.
  • Some experience of coaching and mentoring staff with the ability to convey instructions and understand concerns and problems within a team.
  • Ability to creatively analyse and solve problems with an appreciation of longer-term implications.
  • Ability to assess and organise resources, and plan and progress work activities to ensure on-time delivery of projects.
  • Experience of project management methodologies, project life cycles, change control processes and configuration control of project documentation.
  • Experience of project risk and opportunity management.
  • Experience or understanding of Key Performance Indicators (KPI’s), estimating and costing techniques.
  • Operate effectively with minimal supervision.
  • Experience of adapting own skills to new circumstances.

 

Desirable criteria

  • A good working knowledge in any of the following areas: electrical/electronic design, mechanical design, software development, PCB/Harness Assembly, rack build, machining.

 

Benefits: Pension, Healthcare

Martin Gowland's Job Enquiry Form

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Sales & Customer Support Executive

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent  position

Sales & Customer Support Executive

Our client established in 2002, their company philosophy is to design, innovate and improve. This is reflected in the array of high-quality products and award-winning customer support offered to the recreational vehicles market. They are on course with substantial growth to reach their ambitious 5-year plan to be the market leaders. Located in the beautiful rural surroundings of Suffolk, 10 minutes from Ipswich central.

They are looking for a qualified Sales and Customer support executive to join their exceptional team and help them achieve their goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for our sales representatives. Their ideal candidate has a “can-do” attitude with a deep knowledge of customer service best practices. If you have excellent organisational skills and draw energy from being part of a team, we would like to meet you.

Responsibilities and Duties

• Process orders
• Check data accuracy in orders and invoices
• Contact clients to obtain missing information or answer queries
• Arrange collection and despatch with Freight partners
• Liaise with the Logistics department to ensure timely deliveries
• Maintain and update sales and customer records
• First contact sales & technical support
• Customer credit control management

Qualifications and Skills

• Excellent organisational and multitasking skills
• A team player with a high level of dedication
• Proven work experience as a Sales Administrator and Customer Support
• Hands-on experience with CRM software and MS Office
• Positive, Enthusiastic & Self-motivated

Salary and Benefits

• £20,000 to £23,000
• 9 am – 5 pm Monday – Friday (Flexible hours considered)
• Generous company bonus scheme
• Friendly supportive team

 

 

 

 

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1st Line Support Analyst

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position

 

Our client  have a market leading workflow and asset management software which they provide  to a global network of customers and they have a great opportunity for an experienced support analyst to join their head office team in Wakefield. You will be supporting blue chip businesses in using our clients Agility software and playing an important role within a global technology leader.

 

Salary Competitive

 

The Role

As a 1st Line Support Analyst you will:

 

  • Play an integral role in providing first class service and support to customers using our client’s Agility software
  • Promptly and expertly handle inbound enquiries
  • Understand how and when to deal with escalations
  • Attain the required knowledge of customers and our client’s Agility software
  • Build strong customer relationships
  • Maintain and develop standard operative procedures
  • Diagnose system and software faults
  • Deliver standard system training programmes to customers and colleagues
  • Operate in Agile working environments
  • Assist with ISO processes and associated tasks

 

About you

Alongside a passion for solving customer problems and experience in providing support for complex business solutions our client would also look for:

  • A keen interest in and aptitude for technology
  • A confident user of Microsoft technologies (Outlook, Word, Excel and PowerPoint)
  • A team player with good communication skills
  • A person who is keen and willing to learn new skills
  • A person with strong academic results in Maths and English

 

Our client will provide full training on their Agility software, what they want is someone willing and able to learn who can then support their customers to the best of their ability

 

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2nd Line Service Desk Engineer

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position

Reports to:           Service Desk Manager

Overview:

This position will provide technical support to customers within a service desk environment mainly managed by remote access however on-site visits may be required. A good technical knowledge is essential to provide an escalation point to 1st Line and ensure incidents and problems are dealt with quickly and efficiently. A desire to provide exceptional customer service at all times is a must along with an understanding of the commercial goals of the business as a whole.

Responsibilities:

  • Provide 2nd Line service desk support for incidents related to hardware, software, network connectivity and application services to a wide variety of external customers
  • Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes
  • Triage and resolve incidents to stringent customer defined SLA’s
  • Drive service improvement within the service desk to improve first time fix resolution times
  • Communicate clearly, effectively and in a timely manner with all customers
  • Create and maintain accurate documentation within the centralised management database
  • Provide any on-site support to resolve customer service outages as required to meet SLA’s
  • Continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience and mentoring of 1st line support

Skills:

  • Minimum Level 3 IT qualification and experience in a 1st or 2nd Line role within a service desk environment
  • Good knowledge of Windows Server, Virtual environments (VMWare), SQL Server, MS Windows, Networking LAN, WAN, VPN and Wireless, Active Directory, Antivirus
  • Cloud hosted O365 skills required
  • MS Exchange and Outlook management skills required
  • Knowledge of data backups and schedules including VEAAM and Cloud hosted services
  • Demonstrated PC hardware/software trouble-shooting skills
  • Excellent team player with proven mentoring capabilities
  • Excellent communication and interpersonal skills; professional telephone demeanour
  • Strong customer service skills and attention to detail
  • ITIL knowledge preferred or certification would be desirable
  • Patience, ability to work under pressure and good organisational skills
  • The ability and desire to develop the role and make it your own
  • Committed to achieve company’s vision

Martin Gowland's Job Enquiry Form

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Customer Services Advisor

Andy File Associates Limited is working on behalf of their client as a Recruitment Agency with regards to this temporary vacancy.

Customer Service Advisor – Initially until Friday 20th December with the potential to be longer

Hourly Rate: £9.37 – £10.35 dependent on experience

Hours: 8.30 – 5.00 Monday to Thursday and 4.00 finish on Friday 39 hours per week

Purpose of the role

The main purpose of this role is to build and maintain an excellent working relationship with customers.  Our client is looking for someone who will continually strive to achieve high levels of customer satisfaction and therefore maximise the potential of increased sales.

Main Responsibilities

  • Dealing with customer queries by phone and email
  • Maintaining accurate records of customer communications and relevant correspondence
  • Building and strengthening relationships with customers and calling pro-actively
  • Endeavour to ensure that the relationship with our customers is second to none
  • Progressing customer orders to ensure they are delivered on time
  • Liaising with other departments to ensure a high level of customer service
  • Account reconciliation
  • Preparing credit request – Training can be given

Qualifications and Experience

  • Strong previous experience in a customer service environment

Skills and Attributes

  • Outgoing, positive and friendly personality
  • Good administrative and organisational skills
  • Excellent telephone skills
  • Good problem solving skills
  • Flexibility
  • Team Commitment
  • Keyboard skills/PC skills
  • Punctual
  • Reliable

 

Andy File Job Enquiry Form

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Technical Systems Administrator

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position

The role

Your role will be to provide world class customer support and services to all the client’s customers and distributors. As a small company, you will also be expected to be actively involved in assisting with the day to day support and customer service functions.

 

The role will involve:

  • Accountability for the customer ticketing system.
  • Oversee all customer service systems; ensuring accuracy at all times.
  • Involvement in supply chain systems, stock control and supplier liaison.
  • Order processing and despatch.
  • Assist the Customer Service Specialist with all product activities.
  • Project support for distributors and end users.

 

The successful candidate will possess the following skills, qualities and experience:

  • Be comfortable with order processing, stock control and customer service systems.
  • Above average computer literacy in particular Microsoft office and ability to learn new systems and software efficiently and effectively.
  • Be highly disciplined and structured and have an uncompromising attitude to quality.
  • Be capable of multi-tasking and delivering to a high standard whilst under pressure.
  • Be able to work to deadlines to ensure dispatch dates are met.
  • To ensure that  internal and customer quality standards are met and exceeded.
  • Preferably have ISO9001 system experience.
  • Valid UK driving licence

 

Rebecca Thomas Job Enquiry Form

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Fleet Administrator

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this temporary position (This could become a permanent position for the right person)

We are currently recruiting for one of our busiest clients and they have an exciting opportunity for a Fleet administrator to be based at their Leeds office.

Key Responsibilities

  • Ensuring that the administration of purchase orders is at all times optimised
  • Assisting with the process of timely and accurate scheduling of vehicles in accordance with site requirements
  • Managing and maintaining invoices on hold to a minimum
  • Understanding the causes of on hold invoices
  • Implementing solutions and process change to prevent reoccurrence of held invoices
  • Establishing meaningful and reflective controls, processes and procedures to support the functional strategy
  • Providing full support to other functions within the business to ensure a timely resolutions to all queries
  • Maintaining strong working relationships with all external supply chain partners
  • Undertaking training, giving a positive response to monitoring and feedback on performance

Essential Skills:

  • General office experience is essential
  • Advanced knowledge of Microsoft Packages – Word/Excel/Outlook
  • Administrative skills
  • Ability to communicate at all levels
  • Work in a fast paced managed environment

Desirable experience:

  • Fleet sector experience would be beneficial
  • Basic negotiation skills
  • Experience of delivering innovative solutions for service or supply

Andrew Jenkins' Job Enquiry Form

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Conveyancer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client, a multi-award winning specialist and the UK’s leading provider of conveyancing services, are looking for Conveyancers at all levels of experience to join their team based in Manchester City Centre.

As an experienced conveyancer you will independently manage your own portfolio of cases, delivering excellent client service. You will have the opportunity to gain experience across a diverse range of cases – something which my client can uniquely offer, due to its market leading position. Your portfolio may include freehold and leasehold transactions including new build, unregistered and shared ownership properties. There is also a requirement for experienced remortgage conveyancers and newbuild conveyancers to join the team.

The Role

  • Manage a portfolio of cases utilising conveyancing systems and technology
  • Independently establish priorities and manage deadlines
  • Provide support and share best practice with your team
  • Build strong relationships, with clients communicating effectively with excellent customer service
  • Deal with a variety of legal enquiries, sometimes of a complex nature with technical support available
  • Assist and help organise the team to ensure company targets are met
  • Manage exchange of contracts and completion of transactions
  • Work to and maintain Service Level Agreements

The Person

The ideal candidate will be a self-starter with the ability to continuously deliver excellent client service, whilst motivating and developing others and will be a true role model in every sense. A natural self-starter with the ability to be flexible and empathetic to deliver client needs,

  • Ability to prioritise and adapt to meet client and business needs
  • Excellent problem-solving and research skills
  • Excellent verbal and numerical skills
  • Flexible and able to independently judge potential situations, identify and take alternative courses of action without putting the client or business at risk
  • Excellent interpersonal and communication skills
  • A desire for continuous personal and professional development

Comprehensive Benefits include:

Competitive salary
Bonus scheme
25 days hols + stats
Life Assurance
Group Income Protection
Private Medical Insurance
Childcare vouchers

So if you are looking for a challenging and rewarding role, with great results bringing great opportunity for recognition and promotion, please apply now!

Anne Braithwaite Job Enquiry Form

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Experienced Conveyancer – Full and Part Time

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client, a multi-award winning specialist and the UK’s leading provider of conveyancing services, are looking for an experienced Full or Part Time Conveyancer  to join their team based in Manchester City Centre. There are also home based options for anyone with considerable experience as a case handling conveyancer.

As an experienced conveyancer you will independently manage your own portfolio of cases, delivering excellent client service. You will have the opportunity to gain experience across a diverse range of cases – something which my client can uniquely offer, due to its market leading position. Your portfolio may include freehold and leasehold transactions including new build, unregistered and shared ownership properties. There is also a requirement for experienced remortgage conveyancers and newbuild conveyancers to join the team.

The Role

  • Manage a portfolio of cases utilising conveyancing systems and technology
  • Independently establish priorities and manage deadlines
  • Provide support and share best practice with your team
  • Build strong relationships, with clients communicating effectively with excellent customer service
  • Deal with a variety of legal enquiries, sometimes of a complex nature with technical support available
  • Assist and help organise the team to ensure company targets are met
  • Manage exchange of contracts and completion of transactions
  • Work to and maintain Service Level Agreements

The Person

The ideal candidate will be a self-starter with the ability to continuously deliver excellent client service, whilst motivating and developing others and will be a true role model in every sense. A natural self-starter with the ability to be flexible and empathetic to deliver client needs,

  • Ability to prioritise and adapt to meet client and business needs
  • Excellent problem-solving and research skills
  • Excellent verbal and numerical skills
  • Flexible and able to independently judge potential situations, identify and take alternative courses of action without putting the client or business at risk
  • Excellent interpersonal and communication skills
  • A desire for continuous personal and professional development

Comprehensive Benefits include:

Competitive salary
Bonus scheme
25 days hols pro-rata + stats
Life Assurance
Group Income Protection
Private Medical Insurance
Childcare vouchers

Anne Braithwaite Job Enquiry Form

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Experienced Case Handling Conveyancer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client, a multi-award winning specialist and the UK’s leading provider of conveyancing services, are looking for Experienced Conveyancers from Intermediate, Associate to Advanced and Senior level to join their team based in Northampton.

As an experienced conveyancer you will independently manage your own portfolio of cases, delivering excellent client service. You will have the opportunity to gain experience across a diverse range of cases – something which my client can uniquely offer, due to its market leading position. Your portfolio may include freehold and leasehold transactions including new build, unregistered and shared ownership properties.

Your ability to coach and develop junior colleagues with your extensive knowledge will allow you to become highly effective in their fast paced environment and should you wish to, you can build upon this to progress into management positions on the team.

The Role

  • Manage a portfolio of cases utilising conveyancing systems and technology
  • Independently establish priorities and manage deadlines
  • Provide support and share best practice with your team
  • Build strong relationships, with clients and third parties communicating effectively and delivering excellent customer service
  • Deal with complex legal enquiries
  • Assist and help organise the team to ensure company targets are met
  • Manage exchange of contracts and completion of transactions
  • Work to and maintain Service Level Agreements

The Person

The ideal candidate will be a self-starter with the ability to continuously deliver excellent client service, whilst motivating and developing others and will be a true role model in every sense.

  • A natural self-starter with the ability to be flexible and empathetic to deliver client needs
  • Ability to prioritise and adapt to meet client and business needs
  • Excellent problem-solving and research skills
  • Excellent verbal and numerical skills
  • Flexible and able to independently judge potential situations, identify and take alternative courses of action without putting the client or business at risk
  • Excellent interpersonal and communication skills
  • A desire for continuous personal and professional development

Comprehensive Benefits include:

  • Competitive salary
  • Bonus scheme
  • 25 days hols + stats
  • Life Assurance
  • Group Income Protection
  • Private Medical Insurance
  • Childcare vouchers

So if you are looking for a challenging and rewarding role, with great results bringing great opportunity for recognition and promotion, please apply now!

Anne Braithwaite Job Enquiry Form

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Senior Project Manager

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position

Our client based in Sheffield is now moving into yet another exciting phase of large scale development with multiple discipline engineering construction projects.  They are looking to recruit an experienced project manager to co-ordinate multiple large-scale projects and to be involved from tender stage to sign off. You will be an ambassador for our client when attending conferences and forums etc., this role will include liaising with customers, project partners, grant bodies, suppliers and sub-contractors managing projects to tight deadlines and budgets. The length and value of projects will vary but will typically be 12 months + and in excess of £1M.

This role will involve travel within the UK and overseas as required.

Any necessary training will be provided to the successful candidate.

The successful candidate will be performing the following duties:
• Being involved in writing tenders and bid proposals
• Managing projects to tight timelines and budgets, coordinating sub-contractors and suppliers
• Overseeing installation, commissioning and testing of their products
• Interacting with customers and grant bodies
• Technical and project reporting to funding bodies and consortiums
• Ensuring site safety is being adhered to at all times

The successful candidate will be driven, pragmatic and be able to work without supervision but be able to seek support and advice when necessary.

Experience and background
• Degree qualified Engineer (preferably Mechanical, Electrical) with strong core project skills
• Excellent track record in project management
• Ability to solve problems
• Time management and organisational skills
• Ability to use Microsoft Project or similar
• Good report writing skills
• Have experience in a customer facing role
• Ability to work to tight deadlines
• Must hold a full clean UK driving license
• No travel restrictions is essential

It would be highly advantageous if you have the following:
• Prince2Practitioner, Speak German

Competitive salary and benefits to include:
Pension payable of 5% contributory after 3 months.
25 days holiday plus stats.

Anne Braithwaite Job Enquiry Form

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Residential Conveyancer/Fee Earner

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client, a multi-award winning specialist and the UK’s leading provider of conveyancing services, are looking for an experienced case handling Conveyancer. You will be working within an Introducer Office in Carlisle as part of a Conveyancing team based within our client’s UK operations.

In your role you will:

  • Work closely with an Introducer team to deliver a high level of support to their operations;
  • Act as the key relationship interface between the Introducer, their Conveyancing Manager and team and their Account Manager
  • Be responsible for a portfolio of cases, performing a full range of conveyancing duties;
  • Act independently when establishing priorities and managing deadlines;
  • Utilise your extensive experience and knowledge of residential conveyancing;
  • Communicate, build and utilize relationships, with clients and third parties in a professional and knowledgeable manner;
  • Provide excellent customer service; and
  • Assist the team to ensure company targets are met.

Day to Day Responsibilities:

  • Complete tasks efficiently, accurately and within specified timescales, such as:
    • Managing a portfolio of freehold and leasehold transactions including new build, unregistered and shared ownership properties.
    • Dealing with Introducer and client communications.
    • Checking contract documentation, mortgage offers and search results.
  • Reply to complex legal enquiries.
  • Resolve complex and technical queries involving for example, Deeds of Trust, Deeds of Variation, Lease extensions etc. raised by team members, colleagues, both Onshore and Offshore, and third parties.
  • Understand and produce accurate financial statements.
  • Deal with exchange of contracts and completion of transactions.
  • Process tasks such as:
    • Conflict of Interest letters, care calls to the client regarding, contract checks, mortgage reports and search results, replying to freehold and leasehold enquiries.
  • Recognise potential risks and resolve issues without putting the client or business at risk.

Comprehensive Benefits include:

Competitive salary
Bonus scheme
25 days hols + stats
Life Assurance
Group Income Protection
Private Medical Insurance
Childcare vouchers

So if you are motivated, enthusiastic, adaptable, professional and looking for your next exciting career move in conveyancing, please apply now!

Anne Braithwaite Job Enquiry Form

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Residential Conveyancer/Fee Earner

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client, a multi-award winning specialist and the UK’s leading provider of conveyancing services, are looking for an experienced case handling Conveyancer. You will be working within an Introducer Office in Telford as part of a Conveyancing team based within our client’s UK operations.

In your role you will:

  • Work closely with an Introducer team to deliver a high level of support to their operations;
  • Act as the key relationship interface between the Introducer, their Conveyancing Manager and team and their Account Manager
  • Be responsible for a portfolio of cases, performing a full range of conveyancing duties;
  • Act independently when establishing priorities and managing deadlines;
  • Utilise your extensive experience and knowledge of residential conveyancing;
  • Communicate, build and utilize relationships, with clients and third parties in a professional and knowledgeable manner;
  • Provide excellent customer service; and
  • Assist the team to ensure company targets are met.

Day to Day Responsibilities:

  • Complete tasks efficiently, accurately and within specified timescales, such as:
    • Managing a portfolio of freehold and leasehold transactions including new build, unregistered and shared ownership properties.
    • Dealing with Introducer and client communications.
    • Checking contract documentation, mortgage offers and search results.
  • Reply to complex legal enquiries.
  • Resolve complex and technical queries involving for example, Deeds of Trust, Deeds of Variation, Lease extensions etc. raised by team members, colleagues, both Onshore and Offshore, and third parties.
  • Understand and produce accurate financial statements.
  • Deal with exchange of contracts and completion of transactions.
  • Process tasks such as:
    • Conflict of Interest letters, care calls to the client regarding, contract checks, mortgage reports and search results, replying to freehold and leasehold enquiries.
  • Recognise potential risks and resolve issues without putting the client or business at risk.

Comprehensive Benefits include:

Competitive salary
Bonus scheme
25 days hols + stats
Life Assurance
Group Income Protection
Private Medical Insurance
Childcare vouchers

So if you are motivated, enthusiastic, adaptable, professional and looking for your next exciting career move in conveyancing, please apply now!

Anne Braithwaite Job Enquiry Form

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Experienced Case Handling Conveyancer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client, a multi-award winning specialist and the UK’s leading provider of conveyancing services, are looking for  Experienced Conveyancers from Intermediate, Associate to Advanced and Senior level to join their team based in Leicester.

As an experienced conveyancer you will independently manage your own portfolio of cases, delivering excellent client service. You will have the opportunity to gain experience across a diverse range of cases – something which my client can uniquely offer, due to its market leading position. Your portfolio may include freehold and leasehold transactions including new build, unregistered and shared ownership properties.

Your ability to coach and develop junior colleagues with your extensive knowledge will allow you to become highly effective in their fast paced environment and should you wish to, you can build upon this to progress into management positions on the team.

The Role

  • Manage a portfolio of cases utilising conveyancing systems and technology
  • Independently establish priorities and manage deadlines
  • Provide support and share best practice with your team
  • Build strong relationships, with clients and third parties communicating effectively and delivering excellent customer service
  • Deal with complex legal enquiries
  • Assist and help organise the team to ensure company targets are met
  • Manage exchange of contracts and completion of transactions
  • Work to and maintain Service Level Agreements

The Person

The ideal candidate will be a self-starter with the ability to continuously deliver excellent client service, whilst motivating and developing others and will be a true role model in every sense.

  • A natural self-starter with the ability to be flexible and empathetic to deliver client needs
  • Ability to prioritise and adapt to meet client and business needs
  • Excellent problem-solving and research skills
  • Excellent verbal and numerical skills
  • Flexible and able to independently judge potential situations, identify and take alternative courses of action without putting the client or business at risk
  • Excellent interpersonal and communication skills
  • A desire for continuous personal and professional development

Comprehensive Benefits include:

  • Competitive salary
  • Bonus scheme
  • 25 days hols + stats
  • Life Assurance
  • Group Income Protection
  • Private Medical Insurance
  • Childcare vouchers

So if you are looking for a challenging and rewarding role, with great results bringing great opportunity for recognition and promotion, please apply now!

Anne Braithwaite Job Enquiry Form

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Experienced Remortgage Conveyancer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client, a multi-award winning specialist and the UK’s leading provider of conveyancing services, are looking for Experienced Remortgage Conveyancers to join their team based in Manchester City Centre.

This is an ideal opportunity for a Remortgage Conveyancer who is looking for an opportunity to move into a sale and purchase conveyancer role. Our client is able to offer a training course in order for you to make that transition.

As a member of our client’s Remortgage team you will benefit from unrivalled development opportunities. With a clear career path, training programme for progression into transactional conveyancing roles and the chance to move up into supervisory and managerial positions

You will be a natural self- starter with the ability to continuously deliver excellent client service, whilst motivating and developing others. A role model in every sense, your leadership, influence and drive will ensure both team and personal targets are exceeded.
Our client offers unrivalled development and progression opportunities and this is an excellent role in which to begin your corporate conveyancing career with them.

The Role
• Demonstrate legal knowledge and technical skills developed within a current or recent Remortgage Case Handler/Conveyancer role
• Managed a portfolio of remortgage cases from inception to completion, or have developed your technical skills to allow processing and advising on complex conveyancing issues, such as Transfers of Equity, Deeds of Postponement and Leasehold matters.
• Working to and achieve deadlines within a busy office environment and aiming to achieve both client and introducer service excellence
• Chase lender redemption statements and funds
• Proactively chase third parties, including lenders and brokers, for signed documents
• Send costs and requesting redemption statements
• Working to and maintaining Service Level Agreements
• Deal with remortgages, Transfers of Equity, Deeds of Postponement and Leasehold matters

The Person
• A natural self-starter with the ability to be flexible and empathetic to deliver client needs
• Ability to prioritise and adapt to meet client and business needs
• Excellent problem-solving and research skills
• Excellent verbal and numerical skills
• Flexible and able to independently judge potential situations, identify and take alternative courses of action without putting the client or business at risk
• Excellent interpersonal and communication skills
• A desire for continuous personal and professional development

Benefits
• Competitive salary
• Bonus scheme
• Life Assurance
• Group Income Protection
• Private Medical Insurance
• Childcare vouchers
• 25 days hols + stats

So if you are looking for a challenging and rewarding role, with great results bringing great opportunity for recognition and promotion, please apply now!

Anne Braithwaite Job Enquiry Form

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Solutions Architect

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Responsibilities:

  • Assist sales team with customer interactions providing technical support and knowledge to maximize all opportunities and deliver best-fit solutions to the customer
  • Regularly review endpoint reporting and identify opportunities for Account Management team to deliver proactive advice to the customer base
  • Work with New Business team, Account Management team and the customer to produce 3 year technology plans and assist with regular review to ensure our plans are relevant and up to date at all times
  • Gather in-depth qualification and requirements for all solutions to allow a smooth proposal production and delivery process
  • Ability to produce high level technical proposals ensuring these are fit for client purpose, provide the best solution and are delivered in a timely manner
  • Present technical proposals and advice in layman’s terms demonstrating the value led proposition of intended solution/service, normally at C-Level meetings

Skills

  • Have a sound understanding of the services and solutions that can be offered to potential client
  • A high level of technical knowledge to provide the right advice to customers and hold appropriate technical discussions with fellow IT professionals
  • Excellent interpersonal and communication skills
  • Ability to juggle a diverse and demanding workload
  • Good attention to detail
  • A natural interest in all things tech with the desire to expand knowledge through self-led and formal training.

 Self Development

  • Continue to learn both formally and informally as well as keeping a focus on personal self development
  • Live and rave about our values

 

Martin Gowland's Job Enquiry Form

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Highly experienced Remortgage Conveyancer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client, a multi-award winning specialist and the UK’s leading provider of conveyancing services, are looking for Experienced Remortgage Conveyancers to join their expanding team.  Our client is very flexible so if you are highly experienced as a remortgage conveyancer they are able to consider a home based role.

The Role

You will be able to demonstrate legal knowledge and technical skills developed within a current or recent Remortgage Case Handler/Conveyancer role.  Having been responsible for managing a portfolio of remortgage cases from inception to completion, or have developed your technical skills to allow processing and advising on complex conveyancing issues, such as Transfers of Equity, Deeds of Postponement and Leasehold matters.
You will work to and achieve deadlines within a busy office environment and aiming to achieve service excellence.

Responsiblities include:

– Chase lender redemption statements and funds
– Proactively chase third parties, including lenders and brokers, for signed documents
– Send costs and requesting redemption statements
– Complete initial care calls and follow up contact calls
– Working to and maintaining Service Level Agreements
– Deal with remortgages, Transfers of Equity, Deeds of Postponement, Leasehold matters

Legal qualifications are an advantage but not essential since our client is committed to supporting career development and training.

The Person

The ideal candidate will be a self-starter with the ability to continuously deliver excellent client service, whilst motivating and developing others and will be a true role model in every sense.

– A natural self -starter with the ability to be flexible and empathetic to deliver client needs
– Ability to prioritise and adapt to meet client and business needs
– Excellent problem-solving and research skills
– Excellent verbal and numerical skills
– Flexible and able to independently judge potential situations, identify and take alternative courses of action without  putting the client or business at risk
– Excellent interpersonal and communication skills

You will have a desire for continuous personal and professional development as our client offers unrivalled development and progression opportunities and this is a great role in which to start your transactional conveyancing career.  You will also have the chance to move up into supervisory and managerial positions so you can truly develop a career with our client.

Comprehensive Benefits include:

– Competitive salary and Bonus scheme
– 25 Days holiday + stats
– Life Assurance
– Group Income Protection
– Private Medical Insurance
– Childcare vouchers

Hours of work are on a rota basis, Mon-Fri: 8am-4pm, 9am-5pm, 10am-6pm.

So if you are looking for a challenging and rewarding role with great results bringing great opportunity for recognition and promotion, and to be home based then please apply now!

Anne Braithwaite Job Enquiry Form

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Senior Customer Service Agent

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Main duties will involve:

– Working with the CEO to set standards for the company.
– Working with company’s protocols to achieve top quality customer service, and to reach set goals.
– Gaining comprehensive knowledge of products on offer, and how best to promote campaigns to gain maximum profit.
– Making and answering phone calls, and any other correspondences to new and existing customers

You will have:

– Exceptional customer service and communication skills, including a good telephone manner.
– The ability to work calmly under pressure, and have a professional approach at all times.
– A good eye for detail, especially within letter writing and grammar.
– Good keyboard skills and computer literacy.

 

Martin Gowland's Job Enquiry Form

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Sales Support Administrator (Media Sales)

Andy File Associates Limited are working on behalf of their client as a Recruitment  Agency with regards this temporary vacancy.

An exciting opportunity has arisen for a Media Sales Support Administrator to work within the exhibitions industry on a 2 month temporary contract to join their team to provide administrative support to the Media Sales team, specifically assisting with their sales and operations process.

You will also be responsible for ensuring all relevant orders are placed on the internal database accurately and for dealing with all department administration such as booking forms, purchase orders, power point presentations, install schedules, reports and licences.

Responsibilities:

1.    Media Sales Support
2.    Account Management Assistance
3    Sales Administration and Processes
4.    Contract Management
5.    General Administration Tasks

The ideal candidate will have excellent verbal and written communication skills and be confident liaising at all levels. You will be driven, self-motivated and flexible in order to meet the varying demands of a fast paced sales/operational environment. High levels of attention to detail and organisational skills are essential as is the ability to remain patient and calm under pressure.

Skills and Knowledge:

Confident/accurate user of databases, be able to adapt to new systems
Numerate and highly organised
Ability to deliver high levels of service to internal teams
Proficient user of the full Microsoft Office suite (Excel to Int/Adv. level)
Ability to construct reports and analyse data
A project management mentality

Experience:

Experience working in a customer service or administration role is essential
Previous experience of database management is required
Experience working within a sales environment would be advantageous

If this sounds like you and you would like to take on this exciting contract then please apply now!

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Carpet Sales Consultant

Andy File Associates Limited are acting as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client is a well respected family firm which offers good working conditions in a small busy team.

Working Days/Hours of work:

Monday – Saturday 9am- 5:30pm
Sunday: 11am – 4pm
One day off in the week, working Bank Holidays and alternative Sundays.

Retail sales and customer services.
Completing hand written estimates and invoicing.
Customer home visits for measuring and product selection.
Preparing carpets and flooring for carpet fitters in the warehouse one day a week.
Training is available for those candidates that have not got the above experience.
This role is a non commission position.
Benefits including a competitive pension scheme, 20 days holiday increasing to 23 after 5 full years service.

Full UK driving license is required.

Andy File Job Enquiry Form

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Term Time Only Telesales and Customer Service Executive

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client is a well know and established within their industry and area. They are looking for a pro-active person to take control of this role and make it their own.

They are looking for:

·An enthusiastic, motivated, committed and reliable individual.

·Driven and flexible; actively seeking the learning opportunities on offer.

·Someone capable of creating new business to business relationships, dealing with new customers and key decision makers in a wide range of different markets.

This will include:

·Research and development of new business opportunities within the industrial, commercial, financial, educational, special event and public sectors.

·Development of relationships at a variety of levels within prospect customer organisations to realise revenue opportunities.

·Management of new business to deliver sales growth.

Key Tasks

·Complete telesales to a pre-agreed daily and weekly target levels.

·Arrange appointments to introduce Constant to prospective customers.

·Completion of quotations

·Administrative assistance with tenders, pre-qualification questionnaires and presentations.

Martin Gowland's Job Enquiry Form

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Network Administrator

Andy File Associates Limited are working on behalf of their client as a recruitment agency with regards this permanent vacancy

This is an exciting opportunity for someone to join a rapidly expanding IT company based in Loughborough. The candidate will work in the technical department to provide day to day telephone & onsite support for both internal and external clients. This role is business critical and will be very much hands on.

 Skills and Experience

  • Excellent IT skills
  • Well developed analytical, interpersonal and communication skills with an ability to forge strong relationships with others
  • Proven high proficiency of Microsoft platforms, software and applications
  • Proven high level ability to provide support with a high level of independent resolution
  • Ability to draw on detailed analysis and communicate key points, findings and recommendations in an engaging way using appropriate language and style dependent on audience. Use appropriate data visualisation tools, present data and insight in meaningful ways, which can be understood by a range of audiences
  • Knowledge of Always-On, Replication, and Clustering
  • Knowledge of backup strategies and data recovery
  • Experience with administrating windows based IT networks, router configuration & LAN/WAN technologies
  • Any knowledge/experience of Red gate SQL monitoring, SQL database, PowerShell/scripting would be advantageous but not essential

The role will involve travelling to client sites to perform installations as well as performing on site diagnostics. The role also will require the candidate to be on an out of hours rota and will involve occasional weekend and overnight work

Debra Foster's Job Enquiry Form

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Customer Service Administrator

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent vacancy.

Summary of Role:

To provide an office based link between customer and company in order to satisfy queries, record and resolve problems and ensure a high standard of customer care in accordance with our customer commitment.

Recording of information accurately and resolve problems while ensuring the highest level of customer care in accordance with our Customer Commitment.

Key Tasks:

– To fully utilise the AS400 computer system
– To expand business / obtain appointments from customer base
– Ordering of stationery
– Tracking hygiene reductions
– Scanning of paperwork
– Maintaining customer details
– Complete VIP calls according to work schedule
– Preparing and and distributing post
– To action messages received
– Data management of time sheets logging holidays and sickness
– Preparing of clocking cards for production
– Logging and managing all supplier invoices
– Assisting both credit control and customer service with administrative tasks providing cover where necessary
– Liaising and providing support for the Customer Service Executives
– Assist Service Officer Manager and Officer Supervisor with ad hoc duties as and when required

Office Hours: Mon to Thurs 8am – 4.30pm, Fri 8am – 4pm

The job description identifies the key elements of the role and is not a conclusive list of duties. The task are subject to variation.

Rebecca Thomas Job Enquiry Form

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Customer Care Agent

Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this temp position.

Duties and responsibilities include:

Collect and compile data relative to Customer Care activities
Manage clients and internal KPI’s by logging, deploying and completing defects, whilst maintaining continuous communications with the client and customers at every stage.
Have active involvement in client monthly progress reviews where required (some travel maybe involved)
Ensure all communications activities are documented on system and recorded as required

Our client is going through a rapid period of growth so they are looking for applicants who would be interested in taking on further responsibilities, project work or supervisory work.

Martin Gowland's Job Enquiry Form

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Sales Admin Support (Exhibitions/Events)

Andy File Associates Limited are working on behalf of their client as a Recruitment  Agency with regards this permanent vacancy. An exciting opportunity has arisen to join the world of Exhibitions & Events, providing  administrative support across the team.

Job Role

  • To facilitate and support the sales process through the preparation, progressing and management of enquiries, orders, quotations and contracts.
  • Provide telephone and client support for Sales Managers & Executives, building of effective client relationships
  • Prepare and issue contracts/ confirmations for Ancillary Services as well as event contracts for space sales.
  • The role is required to prepare and issue contracts/ confirmations for Ancillary Services as well as event contracts for space sales.
  • Processing card payments for ancillary services in line with data protection and internal policies
  • Overseeing the deployment of events within the calendar to ensure efficient space usage; minimising wasted/ unsaleable opportunities and managing out any potential conflicts in event type/event requirements or cross contamination of event audiences.
  • Working closely with team, company colleagues and customers.

Skills and  Experience

  • Confident/accurate user of databases – able to adapt to new systems quickly
  • Numerate
  • Proficient user of the full Microsoft Office suite (Excel to intermediate/advanced level)
  • Ability to construct reports and analyse data
  • A project management mentality
  • Highly organised individual
  • A technical understanding of event services would be beneficial in this role.
  • A broad interest and understanding of commercial businesses, sales and marketing, and how the industry event and exhibitions industry works.
  • Experience working in a customer service or administration role, including the use of databases is essential.
  • Experience working within a sales environment would be advantageous.

Tim Garrod Job Enquiry Form

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