Andy File Associates Limited are working as a recruitment agency on behalf of our client with regards this permanent vacancy.
Salary: £31,000
Hours: 7am - 4pm with 10 Drops per day
Key Accountabilities:
Ensure load is safe and secure and loaded in appropriate order for drops
- Check to ensure safe distribution of load.
- Strap, secure and sheet load correctly before any journey commences.
Carry out vehicle maintenance checks and ensure vehicle is roadworthy
- Complete defect forms and hand in daily.
- Keep vehicle clean and tidy.
- Ensure any defects identified are corrected without any undue delay.
Always drive in a safe manner and adhere to current driving legislation
- Plan breaks to maximise use of driver’s hours.
- Understand and stay abreast of changes to the highway code, the working time directive and the requirement of drivers’ hours.
- Always check tacho is in the right mode and hand in regularly.
- Respond to any issues raised from tachograph reviews.
Make deliveries efficiently ensuring customers’ requirements are met and deal with any problems as they arise
- Plan route to meet customer requirements and make drops in the most efficient way.
- Communicate any delays or problems that affect the expected delivery performance or overall customer service.
- Ensure vehicle is positioned in the most suitable and easiest way for the customer to offload.
- Assist with the unloading process in line with customer’s health and safety requirements.
- Ensure correct documents are available and passed to the customer on arrival.
- Make decisions, sort out problems.
- Ensure all deliveries are completed; subject to legal guidelines.
- Ensure all paperwork is signed, printed and dated as receipt of delivery.
- Gather customer information and feedback to warehouse manager/sales.
- When necessary, re-fuel vehicle.
On completion of drops return to Service Centre as soon as possible to make yourself available for other work
- Ensure all delivery paperwork is distributed correctly.
- Deal with any material brought back.
- Straighten/tidy wagon when deliveries completed for the day.
- Help out in the warehouse/do additional deliveries if appropriate.
Work to systems and procedures so that material is off-loaded and distributed in the most efficient and cost-effective way
- Follow and apply the established systems and procedures (i.e. loading vehicles, lorries & delivering metal).
- Follow all aspects of security procedures.
- Liaise with appropriate service centre personnel if likely to be any problems with a delivery.
- Work within the Service Centre Quality Assurance procedures.
- Take part in periodic stock checks.
Work in a safe manner, always adhering to the Company Health and Safety Policy and Safe Working Practices
- Work within the Safe Working practises for ‘Lorries & Delivering Metal’.
- Maintain housekeeping standards regularly cleaning and tidying the vehicle and removing trip hazards.
- Ensure the load remains safe throughout the delivery process.
- Always wear any PPE provided.
- Ensure others follow health and safety procedures, communicating any unsafe acts or unsafe conditions.
Undertake all tasks with a ‘customer service, ‘can do’ attitude’ and contribute to improving the performance of the business and the profit share pot
- Respond positively to change.
- Be positive and supportive to colleagues.
- Be courteous to customers and other road users.
- Handle any potential customer conflict positively.
- Be flexible by undertaking additional duties where needed.
- Continually develop your personal skills and knowledge.
- Undertake the required number of hours training for CPC.
- Positively participate in appraisals and drivers’ meetings.
- Help with the training and development of others.
- Take pride is all aspects of you work and use your initiative to solve problems.
- Identify better ways of doing things and suggest improvements to the line manager.