Andy File Associates Limited are working as a Recruitment Business with regards these temporary to permanent position on behalf of our client.
Customer Service Advisors
Key responsibilities:
- Respond to written customer correspondence in the form of e-mail or Live Chat functionality in a timely and professional manner
- Capture all sales opportunities
- Follow up customer queries and complaints within agreed timescales
- Liaise with internal Departments to determine build and delivery dates.
- Liaise with delivery agents regarding deliveries and collections
- Liaise with Warehouse Operatives regarding dispatch and order statuses
- Report web and content issues to design team for correction
- Investigate missing items and orders in line with Company policy
- Follow up repairs and queries with Warranty Team
- Offer technical and sales support to customers
- Process refunds in line with Company policies
- Escalate recurring issues to Team Leader or Manager
- Pro-actively respond to customer issues with a view to providing immediate resolution
- Deliver on promises ensuring full customer satisfaction is achieved on every contact
- Record all activity as required by Departmental Team Leader
- Work to agreed key performance indicators
Desired Skills
- Computer literate
- Providing excellent customer service
- Oral and written communication
- Being professional and flexible
- Ability to work well under pressure
- Problem solving skills
- Team Player
- Managing multiple tasks
- Meeting targets
- Administration and organisation
- Good personal presentation
On site parking facilities/ Staff discount
Hours of work: 9am – 5pm. Monday -Sunday, working 1 in 3 weekends with 1 day off in the week.
Experience required
Customer Services in a commercial/retail environment
Salary: Increase to £18,000 – £20,000 (D.O.E) once took on permanently (12 weeks)