Customer Service Advisor

  • FT Temp
  • Rotherham
  • This position has been filled.
  • Salary: Upto £20,000 dependant on experience

Andy File Associates Limited are working as a Recruitment Business with regards these temporary to permanent position on behalf of our client.

Customer Service Advisors

Key responsibilities:

  • Respond to written customer correspondence in the form of e-mail or Live Chat functionality in a timely and professional manner
  • Capture all sales opportunities
  • Follow up customer queries and complaints within agreed timescales
  • Liaise with internal Departments to determine build and delivery dates.
  • Liaise with delivery agents regarding deliveries and collections
  • Liaise with Warehouse Operatives regarding dispatch and order statuses
  • Report web and content issues to design team for correction
  • Investigate missing items and orders in line with Company policy
  • Follow up repairs and queries with Warranty Team
  • Offer technical and sales support to customers
  • Process refunds in line with Company policies
  • Escalate recurring issues to Team Leader or Manager
  • Pro-actively respond to customer issues with a view to providing immediate resolution
  • Deliver on promises ensuring full customer satisfaction is achieved on every contact
  • Record all activity as required by Departmental Team Leader
  • Work to agreed key performance indicators

Desired Skills

  • Computer literate
  • Providing excellent customer service
  • Oral and written communication
  • Being professional and flexible
  • Ability to work well under pressure
  • Problem solving skills
  • Team Player
  • Managing multiple tasks
  • Meeting targets
  • Administration and organisation
  • Good personal presentation

On site parking facilities/ Staff discount

Hours of work: 9am – 5pm. Monday -Sunday, working 1 in 3  weekends with 1 day off in the week.

Experience required

Customer Services in a commercial/retail environment

Salary: Increase to £18,000 – £20,000 (D.O.E) once took on permanently (12 weeks)

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