Andy File Associates Ltd are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy
Our client is looking for an experienced Customer Account Manager to join their team
The main objective of the role will be to build rapport and relationships with customers
Description:
Responsible for handling client accounts
Fostering the relationship between the company and the customer as well as handle any projects, accounts, or issues that might be relative to that client
Liaising frequently with the clientele to assure them of their importance, building the customers respect and trust in that business
The Account Manager must know how their client’s money is spent, and what service they are receiving
Forwarding documents, information sheets, articles and samples to reassure the customer
As a manager may have a number of client accounts, the ability to be able to manage them effectively and prioritise the various customer tasks
If there are any concerns or developments that may affect the timeline, quality or duration of the project the manager has the responsibility to inform the customer
Customer account managers – duties:
Utilise, review and update client database
Understand customers needs
Agreeing sales, prices , contracts and payments
Meeting sales targets
Provide support and reassurance to customers
Analyse sales data
Increase the company’s sales profits
Provide strategies and estimates for the company
Prepare and distribute information from the company to clients
Respond to client communications or queries and resolve any client issues
Network with business partners and/or distributor
Provide good quality control of processes and procedures
Represent business on Trade Shows and Events where applicable
Required skills
Be able to communicate efficiently – verbally, in print and on the phone
Be detail oriented
Experience with SAP would be a plus but not essential
Experience of CRM software
Be able to Multitask and handle several client accounts
Be able to manage time and projects effectively
Be able to work along with colleagues from all departments
Have knowledge and experience in using Microsoft Office Software
Have efficient networking skills
Have initiative, motivation and focus
Have extensive knowledge of the company’s products and services
Be professional in every way
Be able to build a rapport/ relationship with a customer