Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.
Our client is looking to recruit a Customer Support Helpdesk Advisor (multilingual) where you will be providing telephone and e-mail technical support for one of their prestigious client accounts (mainly in Europe).
It is essential you have excellent fluent verbal and written language skills in English and French. You will be working together with the customer on any problems that arise in order to bring about a speedy resolution to their enquiries. You will be responsible for deciding how best to resolve a customer query, and in turn which queries need to be escalated.
Attention to detail is paramount in this role as you will be maintaining a detailed history on the Call Management System of all issues reported to customer support.
You will work towards and the achievement of call handling objectives and agreed KPI’s
To be successful in this role the ideal candidate will ideally have:
– Previous experience in customer care and if possible in a helpdesk or customer contact environment.
Language qualification or native speaking together with:
– Previous help desk experience
– Excellent time management and organisational skills, excellent communication skills and customer care skills
Hours of work are 8 hours per day 5 days over 7 – 37.5 hours per week between 6am and 8pm.
Benefits include 25 days holiday