Sales Support Executive

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this position.

As a result of expansion, our client based in Sheffield is seeking someone with a ‘Can Do’ attitude to provide Sales support for their growing business.

The role is to primarily support the Sales Director in terms of gaining internet sales and leads – sourcing target customers on line, emailing target customers and passing on any validated leads gained to the Sales Director to follow up and close the deal.

The ideal candidates will be computer literate, have excellent communication skills, a good knowledge of social and business media such as LinkedIn and the ability to work to targets and accurately report back.

You will be targeting groups of companies using a professional written email introduction to the business asking if they have any interest in our clients services.  You will be responsible for sourcing and identifying email addresses of key personnel within the group of companies and sending out emails to all relevant contacts.  My client anticipates you will be sending a minimum of 100 emails per day to key personnel of the designated businesses.  Any positive emails in terms of feedback are then reported back to the sales director to follow up on.

You will also be compiling a database of all the email addresses sent and validated so as to prevent any bouncebacks.

This role requires a flexible approach and comes with the added advantage of a bonus scheme for each lead gained which subsequently generates repeat business into the organisation.

This is not a telesales role but there may be a general degree of answering the ‘phones and taking messages etc. as would be expected of working in an office environment.

This role could be permanent straight away for the right candidate.

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Junior IT Technician

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Outline Job Purpose: To work in the technical department to provide day to day telephone and onsite support for both internal and external clients.  The role is business critical and will be very hands on.

To co-ordinate and work jointly with colleagues to facilitate services to achieve the departments and the businesses priorities and goals.

The role will involve travelling to client sites to perform installations as well as performing on site diagnostics. The candidate will be required to be on an out of hour’s rota and be able to work occasional overnight and weekends as required.

Duties:  To ensure timely delivery of Technical Services from the department, including:-

  • Installing and configuring computer systems
  • Diagnosing and solving hardware/software faults
  • Logging customer/employee queries
  • Analysing call logs to spot trends and underlying issues

The candidate should be able to demonstrate experience of using windows operating systems

Responsibilities:-

Systems Administration

  • Ensure that day-to-day operations are performed as necessary to ensure the smooth running and security of the company software, systems and data

Software Maintenance

  • Ensure that new software is installed as required and that patches or problem fixes are applied as deemed necessary
  • Investigate any problems that may arise and provide solutions where possible
  • Provide appropriate IT resources for software used by the company in the course if its business

Technical Support

  • Provide technical support where required to internal departments and company customers
  • Equipment Procurement
  • Evaluate and advise on specifications and suitable suppliers for computer related hardware and software

Department Administration

  • Ensure that the general company administration procedures are maintained, also maintaining suitable records to ensure that the company operates within the legal requirements of any software supplier
  • Responsibility for Product Licensing, VAR/OEM contract administration and provision of the maintenance of the company IT equipment register

To carry out other duties as requested by the Directors of the company

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Conveyancer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

My client is a specialist conveyancing practice based in Cardiff urgently seeking a Conveyancer to join their successful team due to increased instructions.
This is an exciting opportunity working in a busy friendly team environment where you will benefit from ongoing coaching and development sharing best practice. The ideal candidate will have previous file carrying experience and be able to take on and manage their own caseload providing a comprehensive and quality conveyancing service proactively progressing transactions by building enhanced relationships with all parties in order to deliver a service of excellence.

You will need to thoroughly understand the conveyancing process and be able to:

o Issue sale contracts.
o Draft replies to additional enquiries or requisitions.
o Investigate titles and raise the relevant additional enquiries or requisitions.
o Interpret and advise on search results
o Draft and negotiate contract clauses to suit particular circumstances.
o Deal with clients, estate agents and other lawyers confidently giving advice and negotiate solutions to problems.
o Undertake exchanges of contracts.
o Deal with all conditions in a mortgage offer.
o Prepare completion statements.
o Co-ordinate related sale and purchase transactions.
o Post completion tasks including registration.

You will manage and prioritise your own caseload of conveyancing transactions; be able to work on your own initiative and be proactive in identifying tasks which will improve the customer service delivery and optimise exchanges ensuring all parties are kept updated throughout the process.

 

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Senior Salesforce Developer

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client is a global education company that improves the quality of education by developing, integrating and implementing innovative 21st century learning environments that motivate students to learn. They have headquarters in Blackburn, Lancashire, England and in the U.S. in Atlanta, Georgia.

Key Responsibilities:

Leading the Salesforce development team from a technical and best practice perspective supporting the development team from a managerial and training aspect. Working as part of an experienced and skilled IS team focusing on internal business applications developed on the Salesforce.com platform, supporting the business in day to day activity, developing new functionality and systems.
Responsible for the building and maintaining of the development team on a day to day basis
To train and support developers on the Salesforce platform.
Introduce and maintain sustainable methodologies for development and support within the SF platform.
Development and support of off platform systems.
To communicate effectively within the development team to ensure successful code development and release.
To contribute to the successful completion of the growing number of Salesforce-related projects.
Working closely with end users to identify and understand requirements in order to effectively produce required functionality.
To provide day-to-day support to users and re-sellers on the use of the system and software packages created in-house, optimising and refactoring existing code investigating and fix defects and other issues.
Ensure all coding is above standard and fully tested before releasing to users.

Experience:

Excellent grasp of Salesforce across the board
Highly motivated development orientated background.
Ability to understand wider business goals and objectives.
Excellent problem solving capabilities that can be applied to real situations.
Excellent communication with the business.

Education & Qualifications:

Degree level (equivalent) or higher in programming or computer science related subject.
You will have come from a technical background.

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1st Line Helpdesk Engineer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client is a Managed Service Provider, specialising in both remote and onsite IT support, from laptops to servers, Clients span from Scotland to Kent. With a large client base from all sectors and sizes, this is an important stage in the company’s development and growth.

This 1st Line Helpdesk Engineer acts as a telephone contact for this busy IT Services Company, troubleshooting technical issues, raising tickets and escalating to senior engineers when appropriate.

The 1st Line Helpdesk Engineer is responsible for maintaining regular contact with the client, reporting and resolving technical incidents and escalating them where necessary for rapid resolution.

The successful applicant will demonstrate:

  • A ‘can do’ attitude
  • Experience with using Microsoft operating systems, Active Directory, Exchange, TCP/IP and VMWare
  • Excellent communication skills
  • Flexible when required
  • Ability to work under pressure and to deadline
  • Ability to diagnose faults quickly and efficiently

Ideally you will be working in a similar position or be educated to a standard that demonstrates strong knowledge within Desktop and Server Technology.

Opportunity for field work may be made available and access to a pool vehicle will be given.

This is an exciting time to join an established and thriving business with potential to further your career.

 

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Service Delivery Manager

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this Permanent vacancy.

Our client is looking for an experienced, capable and commercially aware Service Delivery Manager, you will be able to manage multiple customers and balance priorities accordingly. You will deliver an exceptional service to strategic customers, exceeding SLAs and ensuring Continual Service Improvements.

You will have experience of managing senior client relationships, preferably in a real-time software environment, backed up by sound technical and/or product/business-process knowledge.

Experience of service delivery/service management gained in a commercial, outsourced or multi-vendor environment is highly desirable. Experience of bespoke and packaged software development and application support would be advantageous.

You will have:

• Experience of Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve SLA’s/KPI’s and support growth together with the experience to reinforce best practice in Incident, Problem and Change Management.

• Experience of managing, motivating and developing staff and contractors to ensure efficient and effective delivery whilst maintaining and developing customer relationships

• Knowledge to act as the escalation point for allocated customers whilst working closely with applications support, database administrators and software developers to ensure appropriate response and timely resolution to production incidents. Where appropriate, take a hands-on approach to incident resolution locally.

•Management experience on operational costs and maintaining company financial controls ensuring contract profitability and ensuring that delivery against agreed operational procedures to ensure quality and consistency of Service.

•Provision of monthly reports, analytics and execution of delivery meetings to customer requirements for contract monitoring

•Resource management to ensure consistent delivery

• Champion group culture with all staff, customers, partners and suppliers, to create and enhance awareness and appreciation of our client’s brand

• Experience of managing and coordinating software releases and upgrades to live systems, including application upgrades, database upgrades, disaster recovery testing

Successful candidates will be able to demonstrate the following experience and competencies:

• Experience working in an IT Service Delivery management capacity
• Experience of supporting business critical enterprise solutions
• ITIL Foundation V3 qualified
• Degree/Management Qualification or equivalent experience
• Relevant experience in a similar role
• Experience of management of controls of budgets
• Excellent communication skills
• Experience of design and implementation of new service processes and

Continual Service Improvement
• Experience in Best Practice Approaches
• Understanding of ISO Or FDA Standards/Regulations

An understanding of the following would also be advantageous (but not essential):
• Application support
• SQL and Oracle databases
• MS Sharepoint
• Project Management (Prince 2)

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IT Sales

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client is looking to expand their team is based in Sheffield, UK. It comprises talented consultants, programmers and developers. They are a friendly, professional and down-to-earth company who are passionate about technology and we’re looking for a like-minded sales person to join them.

They work in partnership with their clients rather than simply doing things to their businesses. Their success has been built on long term relationships with their clients, high-end products and outstanding customer care. Now is the time to expand their portfolio regionally and nationally and we need the right person for their customers and team, to help them do it.

Responsibilities

– Sourcing and making initial contact with potential clients/generating leads
– Assess the needs of prospective clients
– Demonstrating how the company offer solutions meet the needs of prospects
– Managing commercial risk and closing sales orders
– Building and maintaining relationships

Ready to SELL for Sheffield’s leading online specialist?

– If you are the sales person we are looking for, you will be driven, self motivated, successful, great at selling face to face and over the phone at board level.
– You will be inspired, passionate, motivated and above all, ready to learn.
– You will be a self-starter who is passionate about maximising businesses potential and continuing to help grow and exciting, successful company.
Experience and abilities
– You will have commercial business to business sales experience, ideally in the IT industry.
– You will be self motivated and will accept nothing but the best from yourself and your team.
– You will be well organised, have exceptional communication skills, verbally and written and used to working at board level.

Daniel Owen's Job Enquiry Form

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