Bilingual Commercial Services Export Coordinator (Dutch/English)

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client is a global education company that improves the quality of education by developing, integrating and implementing innovative 21st century learning environments that motivate students to learn. They are currently looking to recruit a Commercial Services Coordinator.

The purpose of this role is to manage the sales order process for accounts in the International regions including liaison with i) Legal in terms of Contract validation ii) Finance to ensure that credit facilities are in position iii) Operations and Logistics regarding stock outs and product availability iv) Engineering/Compliance to ensure that certification is in position and v) External customs bodies to ensure that the correct paperwork is in position to facilitate shipment, pre shipment inspection and customs clearance.

The role also has commercial responsibility for the recovery of costs associated with a sales order and to ensure that in conjunction with the Business Analysts and Finance teams revenue targets and deadlines for the International region are achieved.

Key Responsibilities:

Ensure that sales orders submitted for the region are processed in line with partner requirements from receipt of the order to the point of delivery aligned with internal constraints and Channel expectations.
Ensure that sales forecasts for the region are managed in line with sales order input.
In conjunction with Product Management, Engineering and Compliance ensure that country specific product compliance is in position to facilitate shipment and subsequent revenue targets are met
Successful preparation and negotiation of documentation presented against all types of Letters of Credit
Managing the global business Localisation process
Maintain a review of Distribution Agreements for the region in conjunction with Global Commercial Services Manager
Manage coordination of the sales order process in conjunction with the partner and the Channel Sales teams

Experience:
Strong experience in a Customer Service/Sales Order Process role
Knowledge of CRM & ERP systems

Education & Qualifications:

Minimum 5 GCSE’s including Maths and English
Member of the Institute of Export (highly advantageous but not essential)
Proficient in negotiating Letters of Credit (highly advantageous but not essential)
High level of COGNOS andExcel skills
Fluency in Dutch as well as English is essential (written and verbal)

Full training will be provided and our client takes great pride in their provision of internal and external coaching, training and development programmes.

Working hours: Monday to Friday 9.00am – 5.00pm
Benefits include: 26 days holiday + 1 extra day for your Birthday and Bank Holidays, Pension Scheme, BUPA etc.

Anne Braithwaite Job Enquiry Form

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Bilingual Technical Customer Service Support

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client a leading education solutions provider are looking to recruit a Technical Customer Support Representative (multilingual) where you will be providing 1st and 2nd line telephone and e-mail technical support to a customer base (mainly education sector in Europe, Middle East, Africa and Asia-Pacific.) supporting their bespoke software and hardware.

It is essential you have excellent English and Italian or German written and verbal skills.  Additional languages are advantageous: Spanish, Portuguese, French, Dutch.

You will be working together with the customer on any problems that arise in order to bring about a speedy resolution to their enquiries. You will be responsible for deciding how best to resolve a customer query, and in turn which queries need to be escalated.

Attention to detail is paramount in this role as you will be maintaining a detailed history on the Call Management System of all issues reported to customer support. You will be carrying out the translation of relevant documentation for customer use and be involved in the development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.
You will work towards and the achievement of set targets in agreed KPI’s

To be successful in this role the ideal candidate will ideally have a NVQ or equivalent in Customer Care, Language qualification together with:
– Good working knowledge of computer terminology and operating systems
– Previous help desk experience
– Excellent time management and organisational skills, excellent communication skills and customer care skills
– Previous knowledge of project work is highly advantageous

Hours of work are either: 7.30am to 3.30pm or 8.30am to 4.30pm Monday to Friday

Excellent benefits package including – 26 days holiday + Bank Holidays and 1 day off on your Birthday

 

Anne Braithwaite Job Enquiry Form

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Residential Conveyancer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

My client is a specialist conveyancing practice based in Cardiff city centre and are seeking conveyancing fee earners at all levels to join their ever expanding teams.

This is an ideal opportunity for a legal executive, licensed coneyancer, solicitor, or paralegal who has experience of running their own caseload. You will have the ability to handle a variety of technical transactions including leasehold, freehold, shared ownership, registered and unregistered title.

This organisation prides itself on high levels of customer service delivery achieved through excellent in-house training and places great emphasis on continuous career development for all employees. They continue to grow fast as the property market is improving all the time so if you are experienced in running your own residential conveyancing caseload and are looking for an exciting career move please apply now.

Anne Braithwaite Job Enquiry Form

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Account Manager

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this contract vacancy.Our client an international packaging company is looking to recruit a Consumer Packaged Goods Account Manager to manage existing clients based in Europe, Middle East and Africa. As it is an international account you will be managing, languages would be advantageous.This is initially a 3 month contract with a view to extending this for the right person. The ideal candidate will have flexo print process terminology experience and a knowledge of print tools.Utilising the computerised Management Information system you will process orders, write briefs and liaise with printers so attention to detail is paramount as is excellent communication skills and the ability to liaise at all levels.This role will report into the Client Services Manager and is an exciting opportunity to join this international organisation within the packaging industry.

Hours of work are 8.00 – 4.30 with 1 hour for lunch

 

Anne Braithwaite Job Enquiry Form

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Sales Administrator

Andy File Associates are working as a Recruitment Agency on behalf of our client with regards this permanent position

Duties and responsibilities include:

Processing of sales orders
Client liaison
Data Entry
Administration of delivery notes and associated documentation
Resolving customer enquiries
Assisting in finance when required

Essential skills and ability:

Strong IT skills
Strong communication skills
Ability to multitask and resolve queries
Strong attention to detail

Daniel Owen's Job Enquiry Form

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Business Development Manager (Exhibitions & Events)

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client is well established within the Exhibitions & Events industry, they design and build award-winning custom-built exhibition stands throughout the UK & Worldwide.

Due to continuing success our client require a Business Development Manager whose responsibilities will include,

The role:

  • Sourcing of new potential sales leads from cold calling through to delivery of brief document
  • Responsible for various sales reporting procedures
  • Manage extensive client database and everything else involved in the creation of new sales leads
  • Show marketing at large international exhibitions all over the world forms an important part of this exciting opportunity

The candidate:

The role is very much sales driven and an essential part of that will be to cold-call on prospective new companies both internationally and in the UK, and looking for other ways to develop new business opportunities. You must have a high level of entrepreneurial flair and enjoy the challenge of new business and the big win, be self-motivated, organized, self-disciplined, and have strong interpersonal and communication skills to present to clients face-to-face and to build effective relationships at all levels.

If you have worked within the Exhibition & Events Industry, have Business Development/Sales experience and are looking for a new exciting opportunity contact Kelly to discuss further 0203 589 3449.

Kelly Blunt Job Enquiry Form

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