Bilingual Technical Customer Service Support – German Speaking

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client is looking to recruit a Technical Customer Support Helpdesk Advisor (multilingual) where you will be providing telephone and e-mail technical support to a customer base (mainly in Europe).

It is essential you have excellent fluent verbal and written language skills in English and German. You will be working together with the customer on any problems that arise in order to bring about a speedy resolution to their enquiries. You will be responsible for deciding how best to resolve a customer query, and in turn which queries need to be escalated.

Attention to detail is paramount in this role as you will be maintaining a detailed history on the Call Management System of all issues reported to customer support.
You will work towards and the achievement of call handling objectives and agreed KPI’s

To be successful in this role the ideal candidate will ideally have:
– Previous experience in customer care and if possible in a helpdesk or customer contact environment.
Language qualification or native speaking together with:
– Previous help desk experience
– Excellent time management and organisational skills, excellent communication skills and customer care skills

If you also speak French this would be highly advantageous.

Hours of work are 8 per day 5 days over 7  – 37.5 hours per week between 6am and 8pm.

Benefits include 25 days holiday

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Property Lawyer Private Conveyancing

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

My client is a specialist conveyancing practice now seeking a Property Lawyer to join their team in Beaconsfield.  The ideal candidate will have a professional qualification as a Solicitor, Licensed Conveyancer or FCILEx with Current Practising Certificate or Licence (without conditions) or have several years experience in managing a Residential Conveyancing caseload.

My client is passionate about property and pride themselves on providing a service that is personal, responsible and straightforward.

The Role

You will own and manage the legal aspects of the residential Conveyancing process, subject to appropriate supervision.

Objectives:

·To act on behalf of residential conveyancing customers delivering an excellent legal service to the highest level of customer satisfaction

·To build confidence and trust in their introducers and business partners in the service delivered to their joint customer

·To be responsible for all aspects of residential property transactions including due diligence, legal advice, decision making, dealings with other lawyers and lenders

·To adhere to the highest standards of service, implementing company policies and procedures

·To work with legal assistants and support functions to serve the customer’s needs effectively and efficiently

Examples of what you will be doing:

  • Accountable for the due diligence, all dealings with other lawyers and all legal aspects in residential property transactions

·Accountable for customer satisfaction, quality of communication, delivering pragmatic decisions and legal advice, ensuring customers have confidence in the service provided

·Responsible for building good working relationships with introducers and business partners

  • Implements company policies and procedures, plans and principles
  • Accountable for delegation to and supervision of tasks to Legal Assistant/s

Examples of how you will do your job:

  • Responsible – you will put the customer at the heart of their products and services; demonstrating a strong sense of ethics in ‘doing the right thing’
  • Straightforward – your communication uses everyday language that takes the complex and makes it easier and relevant for customers, clients and colleagues, to understand
  • Passionate and relentless – you’ll achieve yours, colleagues, and the businesses ambitions, in a multitude of ways and overcoming setbacks along the way. You will inspire your peers and colleagues to do the same, keeping them focused and enthused, and celebrating successes as they arrive
  • Personal and authentic – you will create your own personal brand, being approachable to customers and colleagues alike, with a strong sense of humility
  • Infectious Energy –the way you go about carrying out your role, with passion, energy, and determination to make a difference will deliver successful results. The little bit of difference that you make to clients each day will bring a massive difference to the whole business

Experience you have that will set you up for success:

  • Professional Qualification as a Solicitor, Licensed Conveyancer or FCILEx with Current Practising Certificate or Licence (without conditions) or solid career history in managing a Residential Conveyancing caseload
  • Good technical knowledge of relevant legal areas including AML
  • Experience of handling own caseload comprising all complexities of residential conveyancing with minimal supervision
  • Excellent customer service skills including communication; decision making and interviewing and advising
  • Team working skills, collaborating effectively with others
  • A Desire to make a difference and to be an Ambassador for the service!

Other helpful things to know:

  • This role reports to the Head of Conveyancing Legal Hub and has one direct reporting line of a Legal Assistant
  • The successful candidate will undergo and need to pass a basic CCJ and DBS check

If you have the necessary qualifications and your values match those of our client;  if you are passionate about property and want to make a difference in their business, then please apply now!

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Internal Sales Account Manager – Metals/Plastics

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client, one of the UK’s largest metals and plastics stockholders based in Gateshead, are now seeking an Internal Account/Sales Manager.

It is the Account Manager’s responsibility to achieve an annual gross profit target from every allocated customer, negotiating and agreeing terms which maximise the return on the resources employed. You will also be responsible for identifying opportunities and establishing new business to ensure ongoing growth of the customer base and gross profit generation.

Key Accountabilities:
Meet or exceed the gross profit target from each allocated customer by being proactive with all allocated customers and maintain ongoing sales activity.
You will be able to negotiate payment terms with allocated accounts to try to improve the return on investment. Also ensure total account penetration to maximise other sales opportunities

Control stock levels of customer special items within the limits agreed and regularly discuss and review with customers any contract call off order.
Respond to all customer enquiries in a professional manner and within the timescale agreed.
You will also be responsible for quoting customers for their requirements promptly and within the timescales agreed either converting immediately into an order or recording clearly for future reference. Sourcing material to satisfy orders or enquiries within timescales agreed. Follow up previous quotations in an organised manner converting into an order or establishing and recording the reasons why lost.

You must be proactive and seek out opportunities adapting your sales technique and style as necessary building rapport and customer relationships.
Be able to use ‘trade offs’ to negotiate when buying and selling ensuring best return on investment.
You will have excellent communication, administration, numeracy and IT skills

It is essential you have relevant and up to date product knowledge of all standard products, including basic grades, specifications, finishes and suitability for various applications.

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Residential Conveyancing Solicitor

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

My client is one of the largest providers of conveyancing in the country and pride themselves on a fast, efficient service without compromising the quality of service or the personal contact that customers still expect when dealing with a quality firm of solicitors. Serving customers across the country they are now seeking a Residential Conveyancing Solicitor to be based in Wakefield.

This is an ideal opportunity for an experienced Solicitor or Property Lawyer who has run their own caseload utilising computerised case management systems. You will be driven and want to become part of the future of law at a one of the most original companies in the UK. You will be working in a fast paced environment and it is essential that you are competent in dealing with freehold, leasehold, new build, right to buy, shared ownership transactions and unregistered titles. You will be a self-starter who can work unsupervised and be able to demonstrate a proven track record of providing pro-active, consistent and efficient client service and legal advice.

Our clients primary aim is on providing a quality service and the demands are high, but support and training is provided to ensure that you are able to perform at the highest level.

A comprehensive benefits package includes:

  • 27 day’s holiday + Bank holidays
  • Pension scheme
  • Life Assurance, Private Health Insurance
  • Salary Sacrifice schemes – including child care vouchers and car purchase schemes
  • Discounts off high street stores, days out, healthcare and wellbeing
  • Free transport assistance to and from the local train stations
  • Weekly Yoga classes
  • In office perks – free Costa coffee machine, fruit boxes, team building events etc….
  • Bespoke training and development plans
  • Leadership and management programmes
  • Office located close to the M1 & M62
  • Free Parking

So if you are qualified and experienced in running your own residential conveyancing caseload and are looking for an exciting career move please apply now.

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Residential Conveyancing Fee Earner

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

My client is one of the largest providers of conveyancing in the country and pride themselves on a fast, efficient service without compromising the quality of service or the personal contact that customers still expect when dealing with a quality firm of solicitors. Serving customers across the country they are now seeking a Residential Conveyancing Fee Earner based in Wakefield.

This is an ideal opportunity for an experienced Fee Earner who has run their own busy caseload utilising computerised case management systems. You will be driven and want to become part of the future of law at a one of the most original companies in the UK. You will be working in a fast paced environment and want to work for a company whose technology and systems lead the market

it is essential that you are able to efficiently and effectively handle a caseload of Freehold, Leasehold, Registered and Unregistered conveyancing matters subject to appropriate training on more complex matters. You will significantly contribute to the effective delivery of a high quality conveyancing service and have solid experience in a case handling role. be a self-starter who can work unsupervised and be able to demonstrate a proven track record of providing pro-active, consistent and efficient client service and legal advice.

In this role you will work with other Team members and the Team Leader in accordance with Client Protocols, Service Level Agreements with customers, clients and referrers, SRA and other regulatory requirements, Court Rules and the Firm’s policies and procedures.

You will work towards dealing with a caseload of residential conveyancing matters including freehold, leasehold, registered, unregistered, shared ownership and Newbuild subject to training on more complex matters

You will ensure work carried out to the level required to pass audits and in accordance with all training delivered and to be able to work to the set processes and procedures of the business

Our clients primary aim is on providing a quality service and the demands are high, but support and training is provided to ensure that you are able to perform at the highest level.

A comprehensive benefits package includes:

  • 27 day’s holiday + Bank holidays
  • Pension scheme
  • Life Assurance, Private Health Insurance
  • Salary Sacrifice schemes – including child care vouchers and car purchase schemes
  • Discounts off high street stores, days out, healthcare and wellbeing
  • Free transport assistance to and from the local train stations
  • Weekly Yoga classes
  • In office perks – free Costa coffee machine, fruit boxes, team building events etc….
  • Bespoke training and development plans
  • Leadership and management programmes
  • Office located close to the M1 & M62
  • Free Parking

So if you are looking for an exciting career move please apply now.

Anne Braithwaite Job Enquiry Form

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Sales Support Administrator (Media Sales)

Andy File Associates Limited are working on behalf of their client as a Recruitment  Agency with regards this temporary vacancy.

An exciting opportunity has arisen for a Media Sales Support Administrator to work within the exhibitions industry on a 2 month temporary contract to join their team to provide administrative support to the Media Sales team, specifically assisting with their sales and operations process.

You will also be responsible for ensuring all relevant orders are placed on the internal database accurately and for dealing with all department administration such as booking forms, purchase orders, power point presentations, install schedules, reports and licences.

Responsibilities:

1.    Media Sales Support
2.    Account Management Assistance
3    Sales Administration and Processes
4.    Contract Management
5.    General Administration Tasks

The ideal candidate will have excellent verbal and written communication skills and be confident liaising at all levels. You will be driven, self-motivated and flexible in order to meet the varying demands of a fast paced sales/operational environment. High levels of attention to detail and organisational skills are essential as is the ability to remain patient and calm under pressure.

Skills and Knowledge:

Confident/accurate user of databases, be able to adapt to new systems
Numerate and highly organised
Ability to deliver high levels of service to internal teams
Proficient user of the full Microsoft Office suite (Excel to Int/Adv. level)
Ability to construct reports and analyse data
A project management mentality

Experience:

Experience working in a customer service or administration role is essential
Previous experience of database management is required
Experience working within a sales environment would be advantageous

If this sounds like you and you would like to take on this exciting contract then please apply now!

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Residential Conveyancing Team Leader

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

My client is one of the largest providers of conveyancing in the country and pride themselves on a fast, efficient service without compromising the quality of service or the personal contact that customers still expect when dealing with a quality firm of solicitors. Serving customers across the country they are now seeking a Conveyancing Team Leader to be based in Wakefield

The ideal candidate will have experience as a Licensed Conveyancer, CILEX qualified or a Solicitor and looking for your next step in to team management.  Our client is looking for an experienced senior conveyancer to manage a caseload and a team of 8-10 people in a fast pace environment so you will need to have a strong commitment to achieve individual and team targets and objectives.

You will be working unsupervised and be experienced in dealing with high volume conveyancing transactions from inception to completion including freehold, leasehold, new build, right to buy, shared ownership and unregistered titles.  A proven track record managing a team would be advantageous as will the ability to provide pro-active, consistent and efficient client service and legal advice.

A comprehensive benefits package includes:

  • 27 day’s holiday + Bank holidays
  • Pension scheme
  • Life Assurance, Private Health Insurance
  • Salary Sacrifice schemes – including child care vouchers and car purchase schemes
  • Discounts off high street stores, days out, healthcare and wellbeing
  • Free transport assistance to and from the local train stations
  • Weekly Yoga classes
  • In office perks – free Costa coffee machine, fruit boxes, team building events etc….
  • Bespoke training and development plans
  • Leadership and management programmes
  • Office located close to the M1 & M62
  • Free Parking

So if you are looking for your next exciting career move please apply now.

Anne Braithwaite Job Enquiry Form

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Area Sales Manager, New Business

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client is a leading hydraulic and pneumatic equipment supplier and is now looking for an Area Sales Manager with industry knowledge and experience to predominantly develop new business and maximise opportunities within existing client accounts.  This is not an office based role and you will be responsible for new business development so will need to be tenacious, highly organised, self motivated and a team player who is also able to work independently on their own initiative.

It is essential you have knowledge and experience of selling hose and hydraulic equipment as you will be selling the full range of products to new customers as well as maintaining and expanding existing customer accounts to national level.  Strong negotiation skills are required as you will be providing cost estimates and pricing to new and existing clients so market trends and industry awareness are paramount in order to maximise sales of the product range to all your accounts.

  • Must be able to work well under pressure,
  • Are a team player as you will liaise regularly with internal colleagues,
  • Are self confident with excellent communication skills both verbal and written,
  • Strong negotiation and good presentation skills are also necessary as you will participate in trade fairs and exhibitions from time to time.

So if you are flexible and reliable with knowledge and experience of selling hose and hydraulic equipment and have the skills outlined above together with a clean driving licence and are looking for your next exciting career move then please apply now!

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Residential Conveyancer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

My client is a specialist conveyancing practice based in Manchester city centre and are seeking qualified Conveyancing Solicitors, Licensed Conveyancers and Fee earners at all levels to join their ever expanding teams.

This is an ideal opportunity for a qualified legal executive, licensed conveyancer or solicitor who has experience of running their own caseload utilising computerised case management system technology. You will have the ability to handle a variety of technical transactions including leasehold, freehold, new build, shared ownership, registered and unregistered title.

This organisation prides itself on high levels of customer service delivery achieved through excellent in-house training and places great emphasis on continuous career development for all employees. They continue to grow fast as the property market is improving all the time so if you are qualified and experienced in running your own residential conveyancing caseload and are looking for an exciting career move please apply now.

Anne Braithwaite Job Enquiry Form

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Legal Assistant – Conveyancing

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Based in Leeds our client, a Top10, multi award winning national conveyancing firm are looking for Legal Assistants who have a passion for conveyancing and for delivering high levels of customer service to join their teams as they undergo an exciting time of rapid expansion.
The ideal candidate must have experience in sale and purchase, will have knowledge or experience in transactional conveyancing and will be looking to build a satisfying, long-term career.  Ongoing training, coaching, mentoring and development is an important part of working for our client and you will be encouraged and supported to enable you to go as far in your career as you like.

You will be working under the supervision of, and in partnership with your Conveyancing Fee Earner, you will be assisting in the management of their caseload of mixed sale and purchase residential property transactions and will ideally have experience of a supporting role within residential conveyancing as well as experience working on computerised case management systems and will be able to carry out the following:

•    Title Checks (Freehold)
•    Prepare draft Contract Papers,
•    Submit Searches ,
•    Complete Search Reports,
•    Sale Enquiries,
•     Check through Purchase Replies to Enquiries.
•    Mortgage Offers,
•    Deal with Exchanges and Completions,
•    Source of Funds,
•    Prepare Legal Documentation,

The ideal candidate will be highly organised and have the ability to prioritise an ever changing workload and be able to work well in a fast paced environment.

This is a really exciting time to join this expanding forward thinking organisation and salary is based on experience and comes with a full benefits package including 25 days holiday + Bank Holidays, Contribution to Medical/Health Insurance Scheme, annual Christmas bonus equivalent to 1 weeks pay, Twice yearly salary reviews and much more.

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Experienced Residential Conveyancer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

My client is a specialist conveyancing practice based in Cardiff City Centre and are seeking experienced Residential Conveyancers to join their expanding Law Centre.

This is an ideal opportunity for those who have experience of running their own caseload utilising computerised case management system technology. You will be supported by a Legal Assistant and be able to handle a variety of technical transactions including Leasehold, Freehold, New Build, Registered and Unregistered title. Experience in Auction, Repossession, Land & New Build or high net worth Private Client transactions would be advantageous and you would then have the opportunity to join one of their specialist teams and benefit from a limited file count and enhanced salary.

This organisation prides itself on high levels of customer service delivery achieved through excellent in-house training and places great emphasis on continuous career development for all employees. They continue to grow as the property market continues to thrive so if you are qualified and experienced in running your own residential conveyancing caseload and are looking for an exciting career move with genuine development and progression opportunities, please apply now.

Successful candidates who accept an offer of employment will be subject to the following checks:

CCJ and DBS

Anne Braithwaite Job Enquiry Form

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Legal Assistant – Conveyancing

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Based in Manchester, a Legal Assistant is required by our clients, the UK’s largest residential conveyancing business who are renowned for delivering great customer service and turnaround times.

Role:
Under the supervision of, and working in partnership with your allocated Property Lawyer, you will be assisting in the management of their caseload of mixed sale and purchase residential property transactions.
To work with your aligned lawyer to maximise exchanges within your Legal Team.
To proactively progress transactions managing inbound and outbound telephone calls and building enhanced relationships with your clients in order to deliver a service of excellence whilst maximising profitability of the company.

Responsibilities:
To thoroughly understand the conveyancing process and be able to (but not limited to) :
– Along with your aligned lawyer, be the main point of contact for all communication from clients and other lawyers directly related to the transaction, verbally and through email
– Pro-actively progress transactions by identifying what/who needs to be chased and
undertaking this chasing i.e documentation, funds etc.
– Pro-actively keep your clients updated
– Chase exchanges and arrange and negotiate completion dates
– With supervision, draft letters to clients/ other parties to the transaction and deal with basic sale enquiries
– Resolve file escalations to move the transaction forward (with lawyer guidance if required)
– Assist your lawyer dealing with name discrepancies of clients i.e chase client identification
– Pro-actively keep all parties updated where required
– Accessing third party websites to obtain information as directed by your lawyer i.e. FENSA, planning portals, etc.
– Understand and operate the company’s procedures and policies to monitor workflow, avoid fraud and/or negligence and continually improve performance standards.
– Understand, operate and maximise the potential of the company’s conveyancing case management system throughout a conveyancing transaction.
– Work on own initiative to identify tasks which improve the customer service relationship with clients and estate agents to optimise exchanges.
– Support your aligned lawyer in chasing exchanges, by calling third parties involved in the transaction, as directed.

Some knowledge or experience in transactional conveyancing is necessary for this role
If an offer is accepted you will undergo the following:
CCJ and DBS checks

Anne Braithwaite Job Enquiry Form

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Legal Assistant/Paralegal

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Based in Bridgend, Mid Glamorgan a Legal Assistant is required by our clients, the UK’s largest residential conveyancing business who are renowned for delivering great customer service and turnaround times.  Some knowledge or experience in transactional residential conveyancing is essential for this role, whether that is running your own caseload or assisting/supporting with running a caseload. The ideal candidate will be professional, driven, a strong communicator and be able to picks things up with ease, someone with a business mind in terms of understanding what service needs to be delivered to the clients. The ability to work as part of a large team and as a pair alongside and supporting a qualified lawyer is essential.

Role:

Under the supervision of, and working in partnership with your allocated Property Lawyer, you will be assisting in the management of their caseload of mixed sale and purchase residential property transactions.
To work with your aligned lawyer to maximise exchanges within your Legal Team.
To proactively progress transactions managing inbound and outbound telephone calls and building enhanced relationships with your clients in order to deliver a service of excellence whilst maximising profitability of the company.

Responsibilities
To thoroughly understand the conveyancing process and be able to (but not limited to):
– Along with your aligned lawyer, be the main point of contact for all communication
from clients and other lawyers directly related to the transaction, verbally and through email
– Pro-actively progress transactions by identifying what/who needs to be chased and undertaking this chasing i.e documentation, funds etc.
– Pro-actively keep your clients updated
– Chase exchanges and arrange and negotiate completion dates
– With supervision, draft letters to clients/ other parties to the transaction and deal with basic sale enquiries
– Resolve file escalations to move the transaction forward (with lawyer guidance if
required)
– Assist your lawyer dealing with name discrepancies of clients i.e chase client identification
– Pro-actively keep all parties updated where required
– Accessing third party websites to obtain information as directed by your lawyer i.e FENSA, planning portals, etc.
– Understand and operate the company’s procedures and policies to monitor workflow, avoid fraud and/or negligence and continually improve performance standards.
– Understand, operate and maximise the potential of the company’s conveyancing case management system throughout a conveyancing transaction.
– Work on own initiative to identify tasks which improve the customer service relationship with clients and estate agents to optimise exchanges.
– Support your aligned lawyer in chasing exchanges, by calling third parties involved in the transaction, as directed.
Successful applicants will have a background in, and some experience of, transactional conveyancing.

Successful candidates will undergo the following checks:
CCJ and Basic DBS

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Conveyancing Technical Support

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Based in Leeds our client a Top10, multi award winning national conveyancing firm are looking to grow their Conveyancing Technical Support team. You will need to have a passion for conveyancing and for delivering high levels of customer service as they undergo an exciting time of rapid expansion.
The ideal candidate will be looking to build a satisfying, long-term career and you will be supported to enable you to go as far in your career as you like.

You will be providing technical support in order to progress cases through the conveyancing process. Ideally you will have experience in supporting with or running your own caseload and enjoy carrying out the various aspects of case progression eg Title Checking etc.
Our client is able to offer the flexibility of part time days/hours on this role so a flexible attitude in return is essential as you may be required to ‘hot desk’ from time to time and cover ‘locum’ style for Conveyancers who are on holiday or on sick leave.

Experience in a variety of technical aspects including Sale and Purchase of Freehold, Leasehold, New Build, Registered and Unregistered title is advantageous and experience working on computerised case management systems is essential.

This is a really exciting time to join this expanding forward thinking organisation.

Salary depends on experience and is pro rata for part time roles. Benefits package includes 25 days holiday Bank Holidays, Contribution to Medical/Health Insurance, uncapped additional bonus, annual Christmas bonus equivalent to 1 weeks pay, Twice yearly salary reviews and much more.

Anne Braithwaite Job Enquiry Form

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Resolution Lawyer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

My client is a specialist conveyancing practice based in Manchester city centre and are now seeking a Resolution Lawyer to join their busy Law Centre.

This is an ideal opportunity for an experienced and qualified Residential Conveyancing Resolution Lawyer or Solicitor/Property Lawyer looking to take the next step in their career (this role does not carry a caseload).

As a Resolution Lawyer you will own and resolve the legal aspects of the residential conveyancing process on transactions escalated to you for resolution from on and off shore teams pre and post completion within stated service levels.

You will be responsible for providing objective resolutions to technical queries on ABS matters, assessing risk on every transaction and using skills and experience to deliver pragmatic decision making and legal advice to the customer and business partners in a timely manner.

You will be accountable for the due diligence in all dealings with other lawyers and other legal aspects on complex residential property transactions, you will also be responsible for finding a resolution to any completion day issues, offering support, advice and coaching on escalated problems and acting as the technical referral point for all escalations.

You will ensure that all activities and tasks are undertaken promptly and proactively, prioritising where appropriate and supporting others to do likewise, you will be providing day-to-day coaching and mentoring for Property Lawyers, Associates and other members of the Legal teams, both onshore and offshore

The successful candidate will be highly experienced, adaptable with excellent problem solving and decision making skills, be extremely organised and able to demonstrate a high level of attention to detail, adopt a structured and integrated approach to his/her work and have excellent time-management skills.  You will have good IT skills with experience of utilising computerised case management systems and be proficient in Microsoft Office.

Please note, the successful candidate will undergo the following checks:
CCJ and DBS

Anne Braithwaite Job Enquiry Form

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Legal Assistant

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Based in Manchester, a Legal Assistant is required by our clients, the UK’s largest residential conveyancing business who are renowned for delivering great customer service and turnaround times.

Some knowledge or experience in transactional residential conveyancing, is preferable, whether that is running your own caseload or assisting/supporting with running a caseload. If you have worked in a legal firm eg Claims Management or Insurance where you have been responsible for seeing a file through from start to finish is also highly advantageous.

The ideal candidate will be professional, driven, a strong communicator and be able to picks things up with ease, someone with a business mind in terms of understanding what service needs to be delivered to the clients. The ability to work as part of a large team and as a pair alongside and supporting a qualified lawyer is essential.

Role:
Under the supervision of, and working in partnership with your allocated Property Lawyer, you will be assisting in the management of their caseload of mixed sale and purchase residential property transactions.
To work with your aligned lawyer to maximise exchanges within your Legal Team.
To proactively progress transactions managing inbound and outbound telephone calls and building enhanced relationships with your clients in order to deliver a service of excellence whilst maximising profitability of the company.

Responsibilities:
To thoroughly understand the conveyancing process and be able to:
– Along with your aligned lawyer, be the main point of contact for all communication from clients and other lawyers directly related to the transaction, verbally and through email
– Pro-actively progress transactions by identifying what/who needs to be chased and undertaking this chasing i.e documentation, funds etc.
– Pro-actively keep your clients updated
– Chase exchanges and arrange and negotiate completion dates
– With supervision, draft letters to clients/ other parties to the transaction and deal with basic sale enquiries
– Resolve file escalations to move the transaction forward (with lawyer guidance if required)
– Assist your lawyer dealing with name discrepancies of clients i.e chase client identification
– Pro-actively keep all parties updated where required
– Accessing third party websites to obtain information as directed by your lawyer i.e FENSA, planning portals, etc.
– Understand and operate the company’s procedures and policies to monitor workflow, avoid fraud and/or negligence and continually improve performance standards.
– Understand, operate and maximise the potential of the company’s conveyancing case management system throughout a conveyancing transaction.
– Work on own initiative to identify tasks which improve the customer service relationship with clients and estate agents to optimise exchanges.
– Support your aligned lawyer in chasing exchanges, by calling third parties involved in the transaction, as directed.

Successful candidates will undergo and need to pass the following:
CCJ check
DBS check

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Resolution Lawyer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

My client is a specialist conveyancing practice based in Cardiff city centre and are now seeking a Resolution Lawyer to join their busy Law Centre.

This is an ideal opportunity for an experienced and qualified Residential Conveyancing Resolution Lawyer or Solicitor/Property Lawyer looking to take the next step in their career (this role does not carry a caseload).

As a Resolution Lawyer you will own and resolve the legal aspects of the residential conveyancing process on transactions escalated to you for resolution from on and off shore teams pre and post completion within stated service levels.

You will be responsible for providing objective resolutions to technical queries on ABS matters, assessing risk on every transaction and using skills and experience to deliver pragmatic decision making and legal advice to the customer and business partners in a timely manner.

You will be accountable for the due diligence in all dealings with other lawyers and other legal aspects on complex residential property transactions, you will also be responsible for finding a resolution to any completion day issues, offering support, advice and coaching on escalated problems and acting as the technical referral point for all escalations.

You will ensure that all activities and tasks are undertaken promptly and proactively, prioritising where appropriate and supporting others to do likewise, you will be providing day-to-day coaching and mentoring for Property Lawyers, Associates and other members of the Legal teams, both onshore and offshore

The successful candidate will be highly experienced, adaptable with excellent problem solving and decision making skills, be extremely organised and able to demonstrate a high level of attention to detail, adopt a structured and integrated approach to his/her work and have excellent time-management skills.  You will have good IT skills with experience of utilising computerised case management systems and be proficient in Microsoft Office.

Please note, the successful candidate will undergo the following checks:
CCJ and DBS

Anne Braithwaite Job Enquiry Form

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Customer Services Advisor, Case Progressor

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Based in Manchester, a customer services professional is required by our clients, a specialist conveyancing practice based in Manchester city centre who are renowned for delivering great customer service and turnaround times.

Role:
To proactively progress transactions managing inbound telephone calls ensuring effective communication and building relationships with their Estate Agent Companies.  The requirement for inbound calls will depend upon the needs of the business.

Responsibilities
The successful candidate will be required to gain sufficient understanding of the conveyancing process for sale and purchase to be able to discuss and impart information clearly, ensuring that all relevant parties are well informed of plans, progress and decisions. It is essential you have previous inbound telephone customer service experience preferably within a busy professional services environment as you will be managing inbound calls from a variety of internal and external sources, you will have excellent communication skills and be clear and confident when talking to individuals at all levels. A background in financial services, banking, insurance or estate agency is essential and experience of computerised case management systems would be advantageous.
Customer focused and IT literate with excellent problem solving skills, the successful candidate will be able to demonstrate a high level of attention to detail, adopt a structured and integrated approach to his/her work and have excellent time-management skills, ensuring that all activities and tasks are undertaken promptly and proactively.

Please note, the successful candidate will be subject to the following checks:
CCJ and Basic DBS

 

Anne Braithwaite Job Enquiry Form

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Bilingual Commercial Services Export Coordinator (Dutch/English)

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client is a global education company that improves the quality of education by developing, integrating and implementing innovative 21st century learning environments that motivate students to learn. They are currently looking to recruit a Commercial Services Coordinator.

The purpose of this role is to manage the sales order process for accounts in the International regions including liaison with i) Legal in terms of Contract validation ii) Finance to ensure that credit facilities are in position iii) Operations and Logistics regarding stock outs and product availability iv) Engineering/Compliance to ensure that certification is in position and v) External customs bodies to ensure that the correct paperwork is in position to facilitate shipment, pre shipment inspection and customs clearance.

The role also has commercial responsibility for the recovery of costs associated with a sales order and to ensure that in conjunction with the Business Analysts and Finance teams revenue targets and deadlines for the International region are achieved.

Key Responsibilities:

Ensure that sales orders submitted for the region are processed in line with partner requirements from receipt of the order to the point of delivery aligned with internal constraints and Channel expectations.
Ensure that sales forecasts for the region are managed in line with sales order input.
In conjunction with Product Management, Engineering and Compliance ensure that country specific product compliance is in position to facilitate shipment and subsequent revenue targets are met
Successful preparation and negotiation of documentation presented against all types of Letters of Credit
Managing the global business Localisation process
Maintain a review of Distribution Agreements for the region in conjunction with Global Commercial Services Manager
Manage coordination of the sales order process in conjunction with the partner and the Channel Sales teams

Experience:
Strong experience in a Customer Service/Sales Order Process role
Knowledge of CRM & ERP systems

Education & Qualifications:

Minimum 5 GCSE’s including Maths and English
Member of the Institute of Export (highly advantageous but not essential)
Proficient in negotiating Letters of Credit (highly advantageous but not essential)
High level of COGNOS andExcel skills
Fluency in Dutch as well as English is essential (written and verbal)

Full training will be provided and our client takes great pride in their provision of internal and external coaching, training and development programmes.

Working hours: Monday to Friday 9.00am – 5.00pm
Benefits include: 26 days holiday + 1 extra day for your Birthday and Bank Holidays, Pension Scheme, BUPA etc.

Anne Braithwaite Job Enquiry Form

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Bilingual Technical Customer Service Support

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client a leading education solutions provider are looking to recruit a Technical Customer Support Representative (multilingual) where you will be providing 1st and 2nd line telephone and e-mail technical support to a customer base (mainly education sector in Europe, Middle East, Africa and Asia-Pacific.) supporting their bespoke software and hardware.

It is essential you have excellent English and Italian or German written and verbal skills.  Additional languages are advantageous: Spanish, Portuguese, French, Dutch.

You will be working together with the customer on any problems that arise in order to bring about a speedy resolution to their enquiries. You will be responsible for deciding how best to resolve a customer query, and in turn which queries need to be escalated.

Attention to detail is paramount in this role as you will be maintaining a detailed history on the Call Management System of all issues reported to customer support. You will be carrying out the translation of relevant documentation for customer use and be involved in the development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.
You will work towards and the achievement of set targets in agreed KPI’s

To be successful in this role the ideal candidate will ideally have a NVQ or equivalent in Customer Care, Language qualification together with:
– Good working knowledge of computer terminology and operating systems
– Previous help desk experience
– Excellent time management and organisational skills, excellent communication skills and customer care skills
– Previous knowledge of project work is highly advantageous

Hours of work are either: 7.30am to 3.30pm or 8.30am to 4.30pm Monday to Friday

Excellent benefits package including – 26 days holiday + Bank Holidays and 1 day off on your Birthday

 

Anne Braithwaite Job Enquiry Form

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Residential Conveyancer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

My client is a specialist conveyancing practice based in Cardiff city centre and are seeking conveyancing fee earners at all levels to join their ever expanding teams.

This is an ideal opportunity for a legal executive, licensed coneyancer, solicitor, or paralegal who has experience of running their own caseload. You will have the ability to handle a variety of technical transactions including leasehold, freehold, shared ownership, registered and unregistered title.

This organisation prides itself on high levels of customer service delivery achieved through excellent in-house training and places great emphasis on continuous career development for all employees. They continue to grow fast as the property market is improving all the time so if you are experienced in running your own residential conveyancing caseload and are looking for an exciting career move please apply now.

Anne Braithwaite Job Enquiry Form

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Account Manager

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this contract vacancy.Our client an international packaging company is looking to recruit a Consumer Packaged Goods Account Manager to manage existing clients based in Europe, Middle East and Africa. As it is an international account you will be managing, languages would be advantageous.This is initially a 3 month contract with a view to extending this for the right person. The ideal candidate will have flexo print process terminology experience and a knowledge of print tools.Utilising the computerised Management Information system you will process orders, write briefs and liaise with printers so attention to detail is paramount as is excellent communication skills and the ability to liaise at all levels.This role will report into the Client Services Manager and is an exciting opportunity to join this international organisation within the packaging industry.

Hours of work are 8.00 – 4.30 with 1 hour for lunch

 

Anne Braithwaite Job Enquiry Form

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Sales Administrator

Andy File Associates are working as a Recruitment Agency on behalf of our client with regards this permanent position

Duties and responsibilities include:

Processing of sales orders
Client liaison
Data Entry
Administration of delivery notes and associated documentation
Resolving customer enquiries
Assisting in finance when required

Essential skills and ability:

Strong IT skills
Strong communication skills
Ability to multitask and resolve queries
Strong attention to detail

Daniel Owen's Job Enquiry Form

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Business Development Manager (Exhibitions & Events)

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client is well established within the Exhibitions & Events industry, they design and build award-winning custom-built exhibition stands throughout the UK & Worldwide.

Due to continuing success our client require a Business Development Manager whose responsibilities will include,

The role:

  • Sourcing of new potential sales leads from cold calling through to delivery of brief document
  • Responsible for various sales reporting procedures
  • Manage extensive client database and everything else involved in the creation of new sales leads
  • Show marketing at large international exhibitions all over the world forms an important part of this exciting opportunity

The candidate:

The role is very much sales driven and an essential part of that will be to cold-call on prospective new companies both internationally and in the UK, and looking for other ways to develop new business opportunities. You must have a high level of entrepreneurial flair and enjoy the challenge of new business and the big win, be self-motivated, organized, self-disciplined, and have strong interpersonal and communication skills to present to clients face-to-face and to build effective relationships at all levels.

If you have worked within the Exhibition & Events Industry, have Business Development/Sales experience and are looking for a new exciting opportunity contact Kelly to discuss further 0203 589 3449.

Kelly Blunt Job Enquiry Form

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