Customer Service Advisor

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent vacancy.

Customer Service Advisor

  • Rotherham, South Yorkshire
  • £18,000 to £19,000

Combine your passion for Outdoor Action Sports with your expertise in Customer Service

Join this company now and help them transform into an employee-led business.

This is an opportunity to join a proudly independent, highly profitable online cycling retailer. As they expand out into the wider action sports market they will continue to develop inspirational products and first-class customer service. They sell directly to the consumer, no middlemen, which means that they can sell at incredible prices. No catch. Just honest low prices for pro-level products.

Their culture is fast-paced and risk-taking – they like to move twice as fast as any normal person thinks is reasonable. That’s how the company operates, and it is part of the DNA that has led to their incredible growth.

They have recently become an Employee-Owned company which is a very exciting time for them. This means they are the only truly independent firm in their Industry and they are very excited about it. They have a unique opportunity to develop the business. The team are all positive, engaged and looking forward to continuing to provide the best bikes, deals and service to all of their customers.

Key responsibilities:

  • Respond to written customer correspondence in the form of e-mail or Live Chat functionality in a timely and professional manner
  • Capture all sales opportunities
  • Follow up customer queries and complaints within agreed timescales
  • Liaise with internal departments to determine build and delivery dates.
  • Liaise with delivery agents regarding deliveries and collections
  • Liaise with Warehouse Operatives regarding dispatch and order statuses
  • Report web and content issues to design team for correction
  • Investigate missing items and orders in line with company policy
  • Follow up repairs and queries with warranty team
  • Offer technical and sales support to customers
  • Process refunds in line with company policies
  • Escalate recurring issues to Team Leader or Manager
  • Pro-actively respond to customer issues with a view to providing immediate resolution
  • Deliver on promises ensuring full customer satisfaction is achieved on every contact
  • Record all activity as required by Departmental Team Leader
  • Work to agreed key performance indicators

Desired Skills

  • Computer literate
  • Providing excellent customer service
  • Oral and written communication
  • Being professional and flexible
  • Ability to work well under pressure
  • Problem solving skills
  • Team player
  • Managing multiple tasks
  • Meeting targets
  • Administration and organisation
  • Good personal presentation

On site parking facilities/ Staff discount

This role is ideal for cycling enthusiasts

 

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Legal Assistant

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position.

Legal Assistant

Residential Conveyancing Property Team

Responsible to: Property Team Leader, Property Section Head, and thereafter the Partner in Charge

Main Purpose of the Job:

  • Work as part of a team providing legal services in respect of Conveyancing instructions received from Clients and intermediaries
  • Communicate with clients, agents, lenders, other parties Solicitors and mortgage brokers

Key Tasks and Duties:

  • Carry out the Conveyancing process in accordance with the agreed service standards
  • the primary interface with the client, Estate Agent and other parties to the transaction, liaising and updating as appropriate, both in person and on the phone, providing such support in a professional and friendly manner in keeping with the Firm’s standards for client care
  • Use the Case Management System (CMS) to produce letters and documents without secretarial support
  • Responsible for own caseload, referring all legal aspects to the Team Leader / Section Head
  • Assist with the preparation of bills and completion statements
  • Ensure that all undertakings (other than standard ones as to deeds and in Replies to Requisitions) are referred to the Team Leader
  • Use the Case Management system (CMS) to action workflow entries on a daily basis
  • Ensure that high levels of customer service are maintained at all times
  • Ensure that the Team Leader is made aware of any cases where there is reason to believe that it may lead to a problem or complaint
  • Ensure that telephone calls are dealt with in a professional and friendly manner, that full electronic telephone notes are taken and that calls relating to any legal aspects, which the Legal Assistant is unable to resolve are referred to the Team Leader immediately
  • Regularly update clients as to progress of matters
  • Ensure that all matters are billed promptly at completion
  • Be familiar when required with the operation of all relevant IT facilities including Word, Excel, Oyezforms, the Case Management System (and any other IT applications used by the Firm)
  • Ensure the confidentiality and security of all Firm and client documentation and information
  • Provide guidance and assistance to the Team’s Administration Assistant when required to do so
  • Undertake any specific training when required to do so and overall to have a responsibility towards self-development in line with the Departmental / Section Business Plan
  • Through training and other means, to keep fully up to date with relevant legislation and practice, taking responsibility for own self-development, liaising with the Team Leader / Section Head
  • Adhere strictly to the Practice’s Health & Safety policy and other requirements relating to care and use of equipment
  • In respect of Office Procedures / Personnel, to seek guidance and assistance from Team Leader / Team Manager or Practice Manager
  • Deputise for the Team Leader when / if appropriate (as directed by the Section Head) to fulfil the Team Leader’s duties and responsibilities

Knowledge, Skills and Experience

  • Experience in Conveyancing or legal processing or some form of legal qualification or training, such as CILEX or be working towards this
  • Competent with the operation of relevant IT facilities including Word, Excel and Outlook
  • Previous experience of Legal Software desirable but training will be given on the use of the Practice’s database and legal software

Personal Attributes

  • Presentable and reliable (smart/well groomed and on time)
  • Confident and assertive
  • Mature and receptive
  • Demonstrate a willingness to learn and develop in the role
  • Able to use word-process and be computer literate
  • Self motivated and results driven
  • Possess excellent numeracy and spelling skills
  • Responsible and flexible
  • Professional and positive attitude

Planning and Organisational Attributes

  • Demonstrate organisational and time management skills
  • Able to demonstrate pro activity and attention to detail
  • Makes a positive contribution to setting their own objectives
  • Organised and able to prioritise their work
  • Able to assist in the planning ahead for predictable peaks or holidays, etc.

Communication Attributes

  • Polite, diplomatic, friendly and patient
  • Demonstrate a natural empathy/affinity with clients and Estate Agents and to have a good telephone manner, with a clear diction
  • Good report writing and written communication skills
  • Communicate effectively with people from diverse backgrounds
  • Deals promptly and sensitively with difficult situations and people
  • Responds to constructive feedback from Team Leader /Section Head or team members and takes action to address any behaviour causing a problem
  • Demonstrate the ability to ask for assistance, support and guidance when necessary
  • Demonstrate a willingness to help and assist all members of the teams

 Problem Solving and Creativity

  • Checks quality of work to avoid unnecessary mistakes
  • Examines cause of problems and suggest solutions on how they can be solved
  • Suggests improvements to standards and working practices
  • Accepts and implements changes to new ideas and working practices
  • Demonstrate an ability to cope with changing levels of workloads

 

 

 

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Administrator

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this temporary to permanent position

Our client is a fast growing market leader in the design and build of Multi Use Games Areas, skate parks, fencing and street furniture.

Administrator – Sheffield

Salary £23k – £26K D.O.E

Hours: 08.30 – 17.30 (Monday – Friday) 

Role

  • Preparing and chasing sales quotations
  • Processing sales orders
  • Processing purchase orders
  • Processing sales and purchase invoices
  • Credit control
  • General administration

Person Specification

  • Experience in general office administration
  • Personable
  • Hard working
  • Self motivated
  • Flexible
  • Resilient

Benefits

  • 10% company profitability bonus and 5% personal bonus
  • Pension
  • Free parking

 

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Receptionist

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent part time opportunity.

Receptionist

Our Sheffield city centre based client, is looking for a part time permanent receptionist to meet and greet clients, answer the telephone and also do some general typing and filing.

Hours of work:

Monday, Tuesday, Wednesday plus Saturday mornings on a rota 1 in 3

Hours 9.00 am-5.30 pm weekdays and 9.00 am -12.30 pm Saturdays (1 hour unpaid lunch)

The candidate must be flexible and able to work extra if required, to cover for illness, holidays etc
Our client is looking for someone who will get on and do whatever needs to be done to assist in the smooth running of the office and business.

Holidays:

4 working weeks paid holiday, plus statutory holidays

Workplace Pension scheme

 

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Sales Administrator

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client is looking for a Sales Administrator to join their busy team.

Sales Administrator – Full-time

Salary: £22k – £25k /year depending on experience

 

Key Responsibilities

• Sales order processing
• Work order processing
• Answering phone calls and greeting visitors
• Issuing and chasing customer quotations
• Working with the quality team to answer customer questions including technical details

Assistance with the following during busy periods:

• Stock control
• Production planning
• Goods inwards
• Purchasing
• Expediting
• Despatching

Any other duties as may be appropriate to achieve the objectives of the post and to assist in the fulfilment of the Company’s objectives, commensurate with your salary grade, abilities and aptitudes. You will be expected to carry out your responsibilities with due regard to the Company’s policy, organisation and arrangements for Health and Safety at Work. Confidentiality is paramount in this role.

Desired Experience:

• Microsoft Office – Excel and Word
• Data inputting/processing
• Dealing with B2B customers
• High level of customer service experience / qualifications
• Quoting
• Team working environments in work history

Desired Skills:

• Professional telephone manner
• Excellent level of writing skills
• Able to meet deadlines
• Time management
• Organisation
• Excellent attention to detail is required
• Complete focus on customer service and professionalism

 

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Conveyancing Case Handler

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client is one of the largest providers of conveyancing in the country and pride themselves on a fast, efficient service without compromising the quality of service or the personal contact that customers still expect when dealing with a quality firm of solicitors. Serving customers across the country they are now seeking a Residential Conveyancing Case Handler to be based in Wakefield.

Job Role:

  • To handle a varied caseload of residential conveyancing matters including Sale and purchase transactions of freehold, leasehold, registered, unregistered, shared ownership and Newbuild properties
  • As a case handler you will have the support of a Legal Assistant
  • To proactively and efficiently manage Client related case handling tasks throughout the whole transaction, whilst managing Client expectations
  • Proactively deal with the other side solicitors, mortgage lenders, brokers, clients and local authorities
  • Providing support to the Team, Managers and Head of the Department and assisting with overseeing, supervising and developing the skills of the Team
  • Develop a culture of teamwork, high performance with a strong focus on customer care.

Who are we looking for?

This is an ideal opportunity for an experienced Fee Earner who has run their own busy caseload utilising computerised case management systems. You will be working in a fast paced environment and have the following knowledge, skills and experience:

  • Experienced within a range of residential property matters, with the ability to progress transactions and manage caseload with minimal supervision
  • Extensive knowledge of the Conveyancing process in an LPC context with preferred experience.
  • Ability to build strong and effective relationships, and be empathetic to deliver client needs
  • Excellent communication and organisational skills
  • Able to work in a fast paced environment
  • Ensure work is carried to set processes and procedures of the business

Our clients primary aim is to provide a quality service but support and training is provided to ensure that you are able to perform at the highest level.

A comprehensive benefits package includes:

  • 27 day’s holiday + Bank holidays
  • Company Pension scheme
  • Free transport assistance to and from the local train stations
  • Regular social events
  • Free Parking

So if you are looking for an exciting career move please apply now.

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Fleet Advisor

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

We are currently recruiting for one of our busiest clients and they now have a new exciting opportunity for a Fleet Advisor to be based at their Leeds office.

Role purpose: To advise on fleet policies and processes working with Supply Chain and to update and manage all the fleet systems and processes.

Tasks will include a range of functions, such as vehicle financing, vehicle maintenance, vehicle telematics (tracking and diagnostics), driver management, speed management, fuel management and health and safety management.

Key Responsibilities

To manage the administration and process of the company fleet which includes processing orders, updating systems, liaising with suppliers, processing fines and purchase orders and invoicing.

Duties include:

  • 1st point of contact for all Fleet queries
  • Manage and update systems such as Cascade, Coins, RBS, Ringo, Dart Tunnel, DAVIS etc with accurate details, ensuring that all administration is completed in a timely fashion
  • Notify employees of fines or penalty points, managing deductions from pay as appropriate and in line with Company Policy
  • Advising on all aspects of the Commercial Vehicle and Company Car Policy
  • Ensuring all licence checks are complete and checked as per the driver policy.
  • Ensuring all vehicles are fully compliant with our clients safety and sustainability standards. Performance, cost efficiency monitoring and reporting.
  • Reviewing and improving processes
  • Manage and develop the vehicle supply chain in conjunction with the Commercial and Finance functions, including monitoring, measuring and managing performance in terms of price, quality, service, safety and time.
  • Develop strong working relationships with all external supply chain partners & internal Customers
  • Assisting other functions such as HR, Finance & the Bid team with reporting as required on a monthly and ad-hoc basis.
  • Collating received data from the vehicle tracking system to form a profile for any given driver (average speed, frequency of detours, breaks, severity of manoeuvres, choice of gears, etc.). This data is used to highlight drivers with dangerous habits and to suggest remedial training applicable to the issues, or to ensure that drivers are meeting KPIs.
  • Proactively analyses reports to inform the Senior Management team of driver trends to promote efficiency across the fleet
  • Proactively arranges Fleet servicing and maintenance days across contracts and acts as an ambassador with external fleet providers
  • Ensures that vehicles are ordered and maintained across the company
  • Ensures that external fleet suppliers are operating within SLA’s
  • Deals effectively with internal complaints and escalates issues as required
  • Ensures compliance with Company Policy & legislation

Role Specific Information

  • You will be based in Leeds with occasional travel to Sheffield
  • The ideal candidate will be autonomous with an enquiring mind, happy to suggest improved ways of working
  • Must enjoy detail, ensuring compliance and accuracy of administration
  • Will have excellent communication skills and build rapport with internal and external stakeholders

Qualifications, Experience and Skills

  • Fleet sector experience is essential
  • Experience of delivering innovative solutions for service or supply
  • Basic negotiation skills
  • Microsoft Packages – Word/Excel/Outlook
  • Excellent administrative skills
  • Be able to work in a fast-paced managed environment
  • Knowledge of car fleet areas including car leasing and statutory compliance, taxation, MOT’s.

Comprehensive Benefits to include:

  • 26 days holiday plus bank holidays
  • Enhanced Pension Plan
  • Private Health Single Cover
  • Life Assurance
  • Cycle to Work Scheme and much more

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Fleet Administrator

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this temporary position (This could become a permanent position for the right person)

We are currently recruiting for one of our busiest clients and they have an exciting opportunity for a Fleet administrator to be based at their Leeds office.

Key Responsibilities

  • Ensuring that the administration of purchase orders is at all times optimised
  • Assisting with the process of timely and accurate scheduling of vehicles in accordance with site requirements
  • Managing and maintaining invoices on hold to a minimum
  • Understanding the causes of on hold invoices
  • Implementing solutions and process change to prevent reoccurrence of held invoices
  • Establishing meaningful and reflective controls, processes and procedures to support the functional strategy
  • Providing full support to other functions within the business to ensure a timely resolutions to all queries
  • Maintaining strong working relationships with all external supply chain partners
  • Undertaking training, giving a positive response to monitoring and feedback on performance

Essential Skills:

  • General office experience is essential
  • Advanced knowledge of Microsoft Packages – Word/Excel/Outlook
  • Administrative skills
  • Ability to communicate at all levels
  • Work in a fast paced managed environment

Desirable experience:

  • Fleet sector experience would be beneficial
  • Basic negotiation skills
  • Experience of delivering innovative solutions for service or supply

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Project Assistant

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position

Due to continued expansion, our client based in Sheffield is now looking to recruit an experienced Project Assistant who would like to grow their career to become a Project Manager

What will you be doing?

  • Assisting with the coordination of projects
  • Getting involved with the initial stages of bids, tenders and proposals
  • Working collaboratively with the entire project team to maximize productivity
  • Organising and monitoring schedules
  • Tracking project reporting deliverables
  • Managing projects to tight timelines and budgets, coordinating sub-contractors and suppliers
  • Interacting with customers and grant bodies
  • Technical and project reporting to funding bodies and consortiums

What are we looking for?

  • Be able to proactively address potential issues
  • Excellent computer skills, including Microsoft Office
  • Collaborative working style and a can do team-player attitude
  • Able to work independently with minimal supervision
  • Highly motivated with a strong work ethic
  • Good report writing skills
  • Have previous experience in a customer facing role
  • Ability to work to tight deadlines
  • It is essential you have a full clean UK driving license

Advantageous

Experience in the use of project management software eg Microsoft Project
German speaking

Benefits

Competitive salary
Pension payable of 5% contributory after 3 months.
25 days holiday plus stats.

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Property Lawyer Private Conveyancing

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

My client is a leading law firm with an ambition to grow their business and are currently looking to recruit a Property Lawyer to join their team in Beaconsfield and work within the high net worth residential property department.

The ideal candidate will have a professional qualification as a Solicitor, Licensed Conveyancer or CILEx with Current Practising Certificate or Licence (without conditions) or have several years experience in managing a Residential Conveyancing caseload.  My client is passionate about property and pride themselves on providing a service that is personal, responsible and straightforward.

The successful candidate will have a sound knowledge of High Net worth Residential Conveyancing and will be responsible for dealing with a variety of high net worth transactions as well as straight forward sale and purchase transactions within a non-volume environment.  My client recognises that each case is unique and provides a personal and loyal service by focusing on the individual needs of each client and demands of each case.

You will be required to run your own caseload and deal with all transaction types from instruction through to post completion. You will also be confident working without supervision and managing a Legal Assistant.

This is a fantastic opportunity for an experienced qualified Residential Property Conveyancer wishing to join a fantastic law firm as well as also progress their career within this sector.

Required Skills & Experience:

  • Competent handling of all aspects of Residential Property matters
  • Must be confident working under no supervision
  • Good interpersonal and client skills
  • Knowledge and understanding of all parts of the Conveyancing process to include complex transactions
  • Excellent file management and drafting skills are essential

On offer is the opportunity to join a leading firm, who can offer a competitive salary, bonus, extensive benefit package as well as flexible working.

The successful candidate upon acceptance of an offer will undergo and need to pass a basic CCJ and DBS check

If you have the necessary qualifications and your values match those of our client;  if you are passionate about property and want to make a difference in their business, then please apply now!

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Conveyancer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client, a multi-award winning specialist and the UK’s leading provider of conveyancing services, are looking for Conveyancers at all levels of experience to join their team based in Manchester City Centre.

As an experienced conveyancer you will independently manage your own portfolio of cases, delivering excellent client service. You will have the opportunity to gain experience across a diverse range of cases – something which my client can uniquely offer, due to its market leading position. Your portfolio may include freehold and leasehold transactions including new build, unregistered and shared ownership properties. There is also a requirement for experienced remortgage conveyancers and newbuild conveyancers to join the team.

The Role

  • Manage a portfolio of cases utilising conveyancing systems and technology
  • Independently establish priorities and manage deadlines
  • Provide support and share best practice with your team
  • Build strong relationships, with clients communicating effectively with excellent customer service
  • Deal with a variety of legal enquiries, sometimes of a complex nature with technical support available
  • Assist and help organise the team to ensure company targets are met
  • Manage exchange of contracts and completion of transactions
  • Work to and maintain Service Level Agreements

The Person

The ideal candidate will be a self-starter with the ability to continuously deliver excellent client service, whilst motivating and developing others and will be a true role model in every sense. A natural self-starter with the ability to be flexible and empathetic to deliver client needs,

  • Ability to prioritise and adapt to meet client and business needs
  • Excellent problem-solving and research skills
  • Excellent verbal and numerical skills
  • Flexible and able to independently judge potential situations, identify and take alternative courses of action without putting the client or business at risk
  • Excellent interpersonal and communication skills
  • A desire for continuous personal and professional development

Comprehensive Benefits include:

Competitive salary
Bonus scheme
25 days hols + stats
Life Assurance
Group Income Protection
Private Medical Insurance
Childcare vouchers

So if you are looking for a challenging and rewarding role, with great results bringing great opportunity for recognition and promotion, please apply now!

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Experienced Case Handling Conveyancer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client, a multi-award winning specialist and the UK’s leading provider of conveyancing services, are looking for experienced case handling Conveyancers at all levels of experience to join their team based in Manchester City Centre.

As an experienced conveyancer you will independently manage your own portfolio of cases, delivering excellent client service. You will have the opportunity to gain experience across a diverse range of cases – something which my client can uniquely offer, due to its market leading position. Your portfolio may include freehold and leasehold transactions including new build, unregistered and shared ownership properties. There is also a requirement for experienced remortgage conveyancers and newbuild conveyancers to join the team.

The Role

  • Manage a portfolio of cases utilising conveyancing systems and technology
  • Independently establish priorities and manage deadlines
  • Provide support and share best practice with your team
  • Build strong relationships, with clients communicating effectively with excellent customer service
  • Deal with a variety of legal enquiries, sometimes of a complex nature with technical support available
  • Assist and help organise the team to ensure company targets are met
  • Manage exchange of contracts and completion of transactions
  • Work to and maintain Service Level Agreements

The Person

The ideal candidate will be a self-starter with the ability to continuously deliver excellent client service, whilst motivating and developing others and will be a true role model in every sense. A natural self-starter with the ability to be flexible and empathetic to deliver client needs,

  • Ability to prioritise and adapt to meet client and business needs
  • Excellent problem-solving and research skills
  • Excellent verbal and numerical skills
  • Flexible and able to independently judge potential situations, identify and take alternative courses of action without putting the client or business at risk
  • Excellent interpersonal and communication skills
  • A desire for continuous personal and professional development

Comprehensive Benefits include:

Competitive salary
Bonus scheme
25 days hols + stats
Life Assurance
Group Income Protection
Private Medical Insurance
Childcare vouchers

So if you are looking for a challenging and rewarding role, with great results bringing great opportunity for recognition and promotion, please apply now!

Anne Braithwaite Job Enquiry Form

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Experienced Case Handling Conveyancer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client, a multi-award winning specialist and the UK’s leading provider of conveyancing services, are looking for Experienced Conveyancers from Intermediate, Associate to Advanced and Senior level to join their team based in Northampton.

As an experienced conveyancer you will independently manage your own portfolio of cases, delivering excellent client service. You will have the opportunity to gain experience across a diverse range of cases – something which my client can uniquely offer, due to its market leading position. Your portfolio may include freehold and leasehold transactions including new build, unregistered and shared ownership properties.

Your ability to coach and develop junior colleagues with your extensive knowledge will allow you to become highly effective in their fast paced environment and should you wish to, you can build upon this to progress into management positions on the team.

The Role

  • Manage a portfolio of cases utilising conveyancing systems and technology
  • Independently establish priorities and manage deadlines
  • Provide support and share best practice with your team
  • Build strong relationships, with clients and third parties communicating effectively and delivering excellent customer service
  • Deal with complex legal enquiries
  • Assist and help organise the team to ensure company targets are met
  • Manage exchange of contracts and completion of transactions
  • Work to and maintain Service Level Agreements

The Person

The ideal candidate will be a self-starter with the ability to continuously deliver excellent client service, whilst motivating and developing others and will be a true role model in every sense.

  • A natural self-starter with the ability to be flexible and empathetic to deliver client needs
  • Ability to prioritise and adapt to meet client and business needs
  • Excellent problem-solving and research skills
  • Excellent verbal and numerical skills
  • Flexible and able to independently judge potential situations, identify and take alternative courses of action without putting the client or business at risk
  • Excellent interpersonal and communication skills
  • A desire for continuous personal and professional development

Comprehensive Benefits include:

  • Competitive salary
  • Bonus scheme
  • 25 days hols + stats
  • Life Assurance
  • Group Income Protection
  • Private Medical Insurance
  • Childcare vouchers

So if you are looking for a challenging and rewarding role, with great results bringing great opportunity for recognition and promotion, please apply now!

Anne Braithwaite Job Enquiry Form

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Residential Conveyancer/Fee Earner

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client, a multi-award winning specialist and the UK’s leading provider of conveyancing services, are looking for an experienced case handling Conveyancer. You will be working within an Introducer Office in Carlisle as part of a Conveyancing team based within our client’s UK operations.

In your role you will:

  • Work closely with an Introducer team to deliver a high level of support to their operations;
  • Act as the key relationship interface between the Introducer, their Conveyancing Manager and team and their Account Manager
  • Be responsible for a portfolio of cases, performing a full range of conveyancing duties;
  • Act independently when establishing priorities and managing deadlines;
  • Utilise your extensive experience and knowledge of residential conveyancing;
  • Communicate, build and utilize relationships, with clients and third parties in a professional and knowledgeable manner;
  • Provide excellent customer service; and
  • Assist the team to ensure company targets are met.

Day to Day Responsibilities:

  • Complete tasks efficiently, accurately and within specified timescales, such as:
    • Managing a portfolio of freehold and leasehold transactions including new build, unregistered and shared ownership properties.
    • Dealing with Introducer and client communications.
    • Checking contract documentation, mortgage offers and search results.
  • Reply to complex legal enquiries.
  • Resolve complex and technical queries involving for example, Deeds of Trust, Deeds of Variation, Lease extensions etc. raised by team members, colleagues, both Onshore and Offshore, and third parties.
  • Understand and produce accurate financial statements.
  • Deal with exchange of contracts and completion of transactions.
  • Process tasks such as:
    • Conflict of Interest letters, care calls to the client regarding, contract checks, mortgage reports and search results, replying to freehold and leasehold enquiries.
  • Recognise potential risks and resolve issues without putting the client or business at risk.

Comprehensive Benefits include:

Competitive salary
Bonus scheme
25 days hols + stats
Life Assurance
Group Income Protection
Private Medical Insurance
Childcare vouchers

So if you are motivated, enthusiastic, adaptable, professional and looking for your next exciting career move in conveyancing, please apply now!

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Residential Conveyancer/Fee Earner

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client, a multi-award winning specialist and the UK’s leading provider of conveyancing services, are looking for an experienced case handling Conveyancer. You will be working within an Introducer Office in Telford as part of a Conveyancing team based within our client’s UK operations.

In your role you will:

  • Work closely with an Introducer team to deliver a high level of support to their operations;
  • Act as the key relationship interface between the Introducer, their Conveyancing Manager and team and their Account Manager
  • Be responsible for a portfolio of cases, performing a full range of conveyancing duties;
  • Act independently when establishing priorities and managing deadlines;
  • Utilise your extensive experience and knowledge of residential conveyancing;
  • Communicate, build and utilize relationships, with clients and third parties in a professional and knowledgeable manner;
  • Provide excellent customer service; and
  • Assist the team to ensure company targets are met.

Day to Day Responsibilities:

  • Complete tasks efficiently, accurately and within specified timescales, such as:
    • Managing a portfolio of freehold and leasehold transactions including new build, unregistered and shared ownership properties.
    • Dealing with Introducer and client communications.
    • Checking contract documentation, mortgage offers and search results.
  • Reply to complex legal enquiries.
  • Resolve complex and technical queries involving for example, Deeds of Trust, Deeds of Variation, Lease extensions etc. raised by team members, colleagues, both Onshore and Offshore, and third parties.
  • Understand and produce accurate financial statements.
  • Deal with exchange of contracts and completion of transactions.
  • Process tasks such as:
    • Conflict of Interest letters, care calls to the client regarding, contract checks, mortgage reports and search results, replying to freehold and leasehold enquiries.
  • Recognise potential risks and resolve issues without putting the client or business at risk.

Comprehensive Benefits include:

Competitive salary
Bonus scheme
25 days hols + stats
Life Assurance
Group Income Protection
Private Medical Insurance
Childcare vouchers

So if you are motivated, enthusiastic, adaptable, professional and looking for your next exciting career move in conveyancing, please apply now!

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Experienced Case Handling Conveyancer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client, a multi-award winning specialist and the UK’s leading provider of conveyancing services, are looking for  Experienced Conveyancers from Intermediate, Associate to Advanced and Senior level to join their team based in Leicester.

As an experienced conveyancer you will independently manage your own portfolio of cases, delivering excellent client service. You will have the opportunity to gain experience across a diverse range of cases – something which my client can uniquely offer, due to its market leading position. Your portfolio may include freehold and leasehold transactions including new build, unregistered and shared ownership properties.

Your ability to coach and develop junior colleagues with your extensive knowledge will allow you to become highly effective in their fast paced environment and should you wish to, you can build upon this to progress into management positions on the team.

The Role

  • Manage a portfolio of cases utilising conveyancing systems and technology
  • Independently establish priorities and manage deadlines
  • Provide support and share best practice with your team
  • Build strong relationships, with clients and third parties communicating effectively and delivering excellent customer service
  • Deal with complex legal enquiries
  • Assist and help organise the team to ensure company targets are met
  • Manage exchange of contracts and completion of transactions
  • Work to and maintain Service Level Agreements

The Person

The ideal candidate will be a self-starter with the ability to continuously deliver excellent client service, whilst motivating and developing others and will be a true role model in every sense.

  • A natural self-starter with the ability to be flexible and empathetic to deliver client needs
  • Ability to prioritise and adapt to meet client and business needs
  • Excellent problem-solving and research skills
  • Excellent verbal and numerical skills
  • Flexible and able to independently judge potential situations, identify and take alternative courses of action without putting the client or business at risk
  • Excellent interpersonal and communication skills
  • A desire for continuous personal and professional development

Comprehensive Benefits include:

  • Competitive salary
  • Bonus scheme
  • 25 days hols + stats
  • Life Assurance
  • Group Income Protection
  • Private Medical Insurance
  • Childcare vouchers

So if you are looking for a challenging and rewarding role, with great results bringing great opportunity for recognition and promotion, please apply now!

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Administrator – Finance

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

As our client continues to expand, they are looking to recruit an administrator to assist within the finance department. This will include simple accounting and reconciliation tasks, reception duties including facilitating meetings, fielding calls and occasional travel between sites.

Necessary training will be delivered to the successful candidate.

The successful candidate will be performing the following duties:

  • Welcoming visitors & answering calls from suppliers
  • Dealing with incoming and outgoing post
  • Operating petty cash & reconciling at month ends
  • Processing expense claims
  • Assisting with asset location
  • Reconciling data and preparing invoices or upload files
  • Providing cover for invoice processing
  • Assisting with Sales and Purchase Ledger duties

NB: Please note, the role will not be limited to the above duties and may at any time asked to assist with other tasks according to the business needs.

The successful candidate will be driven, pragmatic and able to work without supervision but be able to seek support and advice when necessary.

What are we looking for?

  • GCSE Maths & English
  • Experience of working in an office environment
  • Telephone communication skills
  • Organisational skills
  • Attention to detail
  • Time management
  • Experience with Microsoft Office package
  • Must hold a full clean UK driving license

Advantages

  • Reception experience
  • Entry-level accounts experience

Benefits

Competitive salary
Pension payable of 5% contributory after 3 months.
25 days holiday plus stats.

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Junior Employment Lawyer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Due to their continued success and a large increase in work, our client, a Specialist Commercial Law Firm based in Sheffield, are looking to expand their Employment Law team. They are now looking to recruit a Junior Employment Lawyer to work alongside one of the Partners and are ideally looking for someone who can hit the ground running so you must have some understanding of the workings of employment law.

They will consider Paralegal, ILEX, NQ’s / junior solicitors or trainees who are due to qualify and who have undertaken a seat in employment law.

Our client provides down-to-earth advice to business and pride themselves on their relationships with their clients. They predominantly work in the Respondent (employer) side of employment law, but applicants with relevant Claimant (employee) experience will also be considered.

Employment law is constantly evolving and is therefore a dynamic career path to choose and salary is dependent on skills and experience.

So if you are looking for an exciting new challenge and the next step in your employment law career, please apply now!

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Internal Salesperson – Signage

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client, one of the UK’s largest metals and plastics stockholders based in Gateshead, are now seeking an Internal Salesperson for their signage division.

It is the Internal Salesperson’s responsibility to achieve an annual gross profit target from every allocated customer, negotiating and agreeing terms which maximise the return on the resources employed. You will also be responsible for identifying opportunities and establishing new business to ensure ongoing growth of the customer base and gross profit generation.

Key Accountabilities:
Meet or exceed the gross profit target from each allocated customer by being proactive with all allocated customers and maintain ongoing sales activity.
You will be able to negotiate payment terms with allocated accounts to try to improve the return on investment. Also ensure total account penetration to maximise other sales opportunities

Control stock levels of customer special items within the limits agreed and regularly discuss and review with customers any contract call off order.
Respond to all customer enquiries in a professional manner and within the timescale agreed.
You will also be responsible for quoting customers for their requirements promptly and within the timescales agreed either converting immediately into an order or recording clearly for future reference. Sourcing material to satisfy orders or enquiries within timescales agreed. Follow up previous quotations in an organised manner converting into an order or establishing and recording the reasons why lost.

You must be proactive and seek out opportunities adapting your sales technique and style as necessary building rapport and customer relationships.
Be able to use ‘trade offs’ to negotiate when buying and selling ensuring best return on investment.
You will have a good track record in sales and negotiation together with excellent communication, administration, numeracy and IT skills.

It is essential you have sign product knowledge or experience in the following:

  • Composite
  • Acrylic
  • Polycarbonate
  • Foam board
  • Correx
  • Sign trays
  • Sign posts
  • Road traffic signage

Excellent salary depending on experience, great benefits to inc. 25 days holiday, profit share bonus etc.

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Legal Assistant – Conveyancing

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Based in Leeds our client, a Top10, multi award winning national conveyancing firm are looking for Legal Assistants who have a passion for conveyancing and for delivering high levels of customer service to join their teams as they undergo an exciting time of rapid expansion.
The ideal candidate must have experience in sale and purchase, will have knowledge or experience in transactional conveyancing and will be looking to build a satisfying, long-term career.  Ongoing training, coaching, mentoring and development is an important part of working for our client and you will be encouraged and supported to enable you to go as far in your career as you like.

You will be working under the supervision of, and in partnership with your Conveyancing Fee Earner, you will be assisting in the management of their caseload of mixed sale and purchase residential property transactions and will ideally have experience of a supporting role within residential conveyancing as well as experience working on computerised case management systems and will be able to carry out the following:

•    Title Checks (Freehold)
•    Prepare draft Contract Papers,
•    Submit Searches ,
•    Complete Search Reports,
•    Sale Enquiries,
•     Check through Purchase Replies to Enquiries.
•    Mortgage Offers,
•    Deal with Exchanges and Completions,
•    Source of Funds,
•    Prepare Legal Documentation,

The ideal candidate will be highly organised and have the ability to prioritise an ever changing workload and be able to work well in a fast paced environment.

This is a really exciting time to join this expanding forward thinking organisation and salary is based on experience and comes with a full benefits package including 25 days holiday + Bank Holidays, Contribution to Medical/Health Insurance Scheme, annual Christmas bonus equivalent to 1 weeks pay, Twice yearly salary reviews and much more.

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Bilingual Customer Service Support – French Speaking

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client is looking to recruit a Customer Support Helpdesk Advisor (multilingual) where you will be providing telephone and e-mail technical support for one of their prestigious client accounts (mainly in Europe).

It is essential you have excellent fluent verbal and written language skills in English and French. You will be working together with the customer on any problems that arise in order to bring about a speedy resolution to their enquiries. You will be responsible for deciding how best to resolve a customer query, and in turn which queries need to be escalated.

Attention to detail is paramount in this role as you will be maintaining a detailed history on the Call Management System of all issues reported to customer support.
You will work towards and the achievement of call handling objectives and agreed KPI’s

To be successful in this role the ideal candidate will ideally have:
– Previous experience in customer care and if possible in a helpdesk or customer contact environment.
Language qualification or native speaking together with:
– Previous help desk experience
– Excellent time management and organisational skills, excellent communication skills and customer care skills

Hours of work are 8 hours per day 5 days over 7  – 37.5 hours per week between 6am and 8pm.

Benefits include 25 days holiday

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Experienced Remortgage Conveyancer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client, a multi-award winning specialist and the UK’s leading provider of conveyancing services, are looking for Experienced Remortgage Conveyancers to join their team based in Manchester City Centre.  Our client is very flexible so if you are highly experienced as a remortgage conveyancer and based elsewhere in the UK they would be willing to look at a homeworking scheme.

The Role

You will be able to demonstrate legal knowledge and technical skills developed within a current or recent Remortgage Case Handler/Conveyancer role.  Having been responsible for managing a portfolio of remortgage cases from inception to completion, or have developed your technical skills to allow processing and advising on complex conveyancing issues, such as Transfers of Equity, Deeds of Postponement and Leasehold matters.
You will work to and achieve deadlines within a busy office environment and aiming to achieve service excellence.

Responsiblities include:

– Chase lender redemption statements and funds
– Proactively chase third parties, including lenders and brokers, for signed documents
– Send costs and requesting redemption statements
– Complete initial care calls and follow up contact calls
– Working to and maintaining Service Level Agreements
– Deal with remortgages, Transfers of Equity, Deeds of Postponement, Leasehold matters

Legal qualifications are an advantage but not essential since our client is committed to supporting career development and training.

The Person

The ideal candidate will be a self-starter with the ability to continuously deliver excellent client service, whilst motivating and developing others and will be a true role model in every sense.

– A natural self -starter with the ability to be flexible and empathetic to deliver client needs
– Ability to prioritise and adapt to meet client and business needs
– Excellent problem-solving and research skills
– Excellent verbal and numerical skills
– Flexible and able to independently judge potential situations, identify and take alternative courses of action without  putting the client or business at risk
– Excellent interpersonal and communication skills

You will have a desire for continuous personal and professional development as our client offers unrivalled development and progression opportunities and this is a great role in which to start your transactional conveyancing career.  You will also have the chance to move up into supervisory and managerial positions so you can truly develop a career with our client.

Comprehensive Benefits include:

– Competitive salary and Bonus scheme
– 25 Days holiday + stats
– Life Assurance
– Group Income Protection
– Private Medical Insurance
– Childcare vouchers

Hours of work are on a rota basis, Mon-Fri: 8am-4pm, 9am-5pm, 10am-6pm.

So if you are looking for a challenging and rewarding role, with great results bringing great opportunity for recognition and promotion, please apply now!

Anne Braithwaite Job Enquiry Form

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Highly experienced Remortgage Conveyancer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

Our client, a multi-award winning specialist and the UK’s leading provider of conveyancing services, are looking for Experienced Remortgage Conveyancers to join their expanding team.  Our client is very flexible so if you are highly experienced as a remortgage conveyancer they are able to consider a home based role.

The Role

You will be able to demonstrate legal knowledge and technical skills developed within a current or recent Remortgage Case Handler/Conveyancer role.  Having been responsible for managing a portfolio of remortgage cases from inception to completion, or have developed your technical skills to allow processing and advising on complex conveyancing issues, such as Transfers of Equity, Deeds of Postponement and Leasehold matters.
You will work to and achieve deadlines within a busy office environment and aiming to achieve service excellence.

Responsiblities include:

– Chase lender redemption statements and funds
– Proactively chase third parties, including lenders and brokers, for signed documents
– Send costs and requesting redemption statements
– Complete initial care calls and follow up contact calls
– Working to and maintaining Service Level Agreements
– Deal with remortgages, Transfers of Equity, Deeds of Postponement, Leasehold matters

Legal qualifications are an advantage but not essential since our client is committed to supporting career development and training.

The Person

The ideal candidate will be a self-starter with the ability to continuously deliver excellent client service, whilst motivating and developing others and will be a true role model in every sense.

– A natural self -starter with the ability to be flexible and empathetic to deliver client needs
– Ability to prioritise and adapt to meet client and business needs
– Excellent problem-solving and research skills
– Excellent verbal and numerical skills
– Flexible and able to independently judge potential situations, identify and take alternative courses of action without  putting the client or business at risk
– Excellent interpersonal and communication skills

You will have a desire for continuous personal and professional development as our client offers unrivalled development and progression opportunities and this is a great role in which to start your transactional conveyancing career.  You will also have the chance to move up into supervisory and managerial positions so you can truly develop a career with our client.

Comprehensive Benefits include:

– Competitive salary and Bonus scheme
– 25 Days holiday + stats
– Life Assurance
– Group Income Protection
– Private Medical Insurance
– Childcare vouchers

Hours of work are on a rota basis, Mon-Fri: 8am-4pm, 9am-5pm, 10am-6pm.

So if you are looking for a challenging and rewarding role with great results bringing great opportunity for recognition and promotion, and to be home based then please apply now!

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Residential Conveyancing Solicitor

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

My client is one of the largest providers of conveyancing in the country and pride themselves on a fast, efficient service without compromising the quality of service or the personal contact that customers still expect when dealing with a quality firm of solicitors. Serving customers across the country they are now seeking a Residential Conveyancing Solicitor to be based in Wakefield.

This is an ideal opportunity for an experienced Solicitor or Property Lawyer who has run their own caseload utilising computerised case management systems. You will be driven and want to become part of the future of law at a one of the most original companies in the UK. You will be working in a fast paced environment and it is essential that you are competent in dealing with freehold, leasehold, new build, right to buy, shared ownership transactions and unregistered titles. You will be a self-starter who can work unsupervised and be able to demonstrate a proven track record of providing pro-active, consistent and efficient client service and legal advice.

Our clients primary aim is on providing a quality service and the demands are high, but support and training is provided to ensure that you are able to perform at the highest level.

A comprehensive benefits package includes:

  • 27 day’s holiday + Bank holidays
  • Pension scheme
  • Life Assurance, Private Health Insurance
  • Salary Sacrifice schemes – including child care vouchers and car purchase schemes
  • Discounts off high street stores, days out, healthcare and wellbeing
  • Free transport assistance to and from the local train stations
  • Weekly Yoga classes
  • In office perks – free Costa coffee machine, fruit boxes, team building events etc….
  • Bespoke training and development plans
  • Leadership and management programmes
  • Office located close to the M1 & M62
  • Free Parking

So if you are qualified and experienced in running your own residential conveyancing caseload and are looking for an exciting career move please apply now.

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Sales Support Administrator (Media Sales)

Andy File Associates Limited are working on behalf of their client as a Recruitment  Agency with regards this temporary vacancy.

An exciting opportunity has arisen for a Media Sales Support Administrator to work within the exhibitions industry on a 2 month temporary contract to join their team to provide administrative support to the Media Sales team, specifically assisting with their sales and operations process.

You will also be responsible for ensuring all relevant orders are placed on the internal database accurately and for dealing with all department administration such as booking forms, purchase orders, power point presentations, install schedules, reports and licences.

Responsibilities:

1.    Media Sales Support
2.    Account Management Assistance
3    Sales Administration and Processes
4.    Contract Management
5.    General Administration Tasks

The ideal candidate will have excellent verbal and written communication skills and be confident liaising at all levels. You will be driven, self-motivated and flexible in order to meet the varying demands of a fast paced sales/operational environment. High levels of attention to detail and organisational skills are essential as is the ability to remain patient and calm under pressure.

Skills and Knowledge:

Confident/accurate user of databases, be able to adapt to new systems
Numerate and highly organised
Ability to deliver high levels of service to internal teams
Proficient user of the full Microsoft Office suite (Excel to Int/Adv. level)
Ability to construct reports and analyse data
A project management mentality

Experience:

Experience working in a customer service or administration role is essential
Previous experience of database management is required
Experience working within a sales environment would be advantageous

If this sounds like you and you would like to take on this exciting contract then please apply now!

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Residential Conveyancing Team Leader

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

My client is one of the largest providers of conveyancing in the country and pride themselves on a fast, efficient service without compromising the quality of service or the personal contact that customers still expect when dealing with a quality firm of solicitors. Serving customers across the country they are now seeking a Conveyancing Team Leader to be based in Wakefield

The ideal candidate will have experience as a Licensed Conveyancer, CILEX qualified or a Solicitor and looking for your next step in to team management.  Our client is looking for an experienced senior conveyancer to manage a caseload and a team of 8-10 people in a fast pace environment so you will need to have a strong commitment to achieve individual and team targets and objectives.

You will be working unsupervised and be experienced in dealing with high volume conveyancing transactions from inception to completion including freehold, leasehold, new build, right to buy, shared ownership and unregistered titles.  A proven track record managing a team would be advantageous as will the ability to provide pro-active, consistent and efficient client service and legal advice.

A comprehensive benefits package includes:

  • 27 day’s holiday + Bank holidays
  • Pension scheme
  • Life Assurance, Private Health Insurance
  • Salary Sacrifice schemes – including child care vouchers and car purchase schemes
  • Discounts off high street stores, days out, healthcare and wellbeing
  • Free transport assistance to and from the local train stations
  • Weekly Yoga classes
  • In office perks – free Costa coffee machine, fruit boxes, team building events etc….
  • Bespoke training and development plans
  • Leadership and management programmes
  • Office located close to the M1 & M62
  • Free Parking

So if you are looking for your next exciting career move please apply now.

Anne Braithwaite Job Enquiry Form

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Area Sales Manager, New Business

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client is a leading hydraulic and pneumatic equipment supplier and is now looking for an Area Sales Manager with industry knowledge and experience to predominantly develop new business and maximise opportunities within existing client accounts.  This is not an office based role and you will be responsible for new business development so will need to be tenacious, highly organised, self motivated and a team player who is also able to work independently on their own initiative.

It is essential you have knowledge and experience of selling hose and hydraulic equipment as you will be selling the full range of products to new customers as well as maintaining and expanding existing customer accounts to national level.  Strong negotiation skills are required as you will be providing cost estimates and pricing to new and existing clients so market trends and industry awareness are paramount in order to maximise sales of the product range to all your accounts.

  • Must be able to work well under pressure,
  • Are a team player as you will liaise regularly with internal colleagues,
  • Are self confident with excellent communication skills both verbal and written,
  • Strong negotiation and good presentation skills are also necessary as you will participate in trade fairs and exhibitions from time to time.

So if you are flexible and reliable with knowledge and experience of selling hose and hydraulic equipment and have the skills outlined above together with a clean driving licence and are looking for your next exciting career move then please apply now!

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Residential Conveyancer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

My client is a specialist conveyancing practice based in Manchester city centre and are seeking qualified Conveyancing Solicitors, Licensed Conveyancers and Fee earners at all levels to join their ever expanding teams.

This is an ideal opportunity for a qualified legal executive, licensed conveyancer or solicitor who has experience of running their own caseload utilising computerised case management system technology. You will have the ability to handle a variety of technical transactions including leasehold, freehold, new build, shared ownership, registered and unregistered title.

This organisation prides itself on high levels of customer service delivery achieved through excellent in-house training and places great emphasis on continuous career development for all employees. They continue to grow fast as the property market is improving all the time so if you are qualified and experienced in running your own residential conveyancing caseload and are looking for an exciting career move please apply now.

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Experienced Residential Conveyancer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

My client is a specialist conveyancing practice based in Cardiff City Centre and are seeking experienced Residential Conveyancers to join their expanding Law Centre.

This is an ideal opportunity for those who have experience of running their own caseload utilising computerised case management system technology. You will be supported by a Legal Assistant and be able to handle a variety of technical transactions including Leasehold, Freehold, New Build, Registered and Unregistered title. Experience in Auction, Repossession, Land & New Build or high net worth Private Client transactions would be advantageous and you would then have the opportunity to join one of their specialist teams and benefit from a limited file count and enhanced salary.

This organisation prides itself on high levels of customer service delivery achieved through excellent in-house training and places great emphasis on continuous career development for all employees. They continue to grow as the property market continues to thrive so if you are qualified and experienced in running your own residential conveyancing caseload and are looking for an exciting career move with genuine development and progression opportunities, please apply now.

Successful candidates who accept an offer of employment will be subject to the following checks:

CCJ and DBS

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Legal Assistant – Conveyancing

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Based in Manchester, a Legal Assistant is required by our clients, the UK’s largest residential conveyancing business who are renowned for delivering great customer service and turnaround times.

Role:
Under the supervision of, and working in partnership with your allocated Property Lawyer, you will be assisting in the management of their caseload of mixed sale and purchase residential property transactions.
To work with your aligned lawyer to maximise exchanges within your Legal Team.
To proactively progress transactions managing inbound and outbound telephone calls and building enhanced relationships with your clients in order to deliver a service of excellence whilst maximising profitability of the company.

Responsibilities:
To thoroughly understand the conveyancing process and be able to (but not limited to) :
– Along with your aligned lawyer, be the main point of contact for all communication from clients and other lawyers directly related to the transaction, verbally and through email
– Pro-actively progress transactions by identifying what/who needs to be chased and
undertaking this chasing i.e documentation, funds etc.
– Pro-actively keep your clients updated
– Chase exchanges and arrange and negotiate completion dates
– With supervision, draft letters to clients/ other parties to the transaction and deal with basic sale enquiries
– Resolve file escalations to move the transaction forward (with lawyer guidance if required)
– Assist your lawyer dealing with name discrepancies of clients i.e chase client identification
– Pro-actively keep all parties updated where required
– Accessing third party websites to obtain information as directed by your lawyer i.e. FENSA, planning portals, etc.
– Understand and operate the company’s procedures and policies to monitor workflow, avoid fraud and/or negligence and continually improve performance standards.
– Understand, operate and maximise the potential of the company’s conveyancing case management system throughout a conveyancing transaction.
– Work on own initiative to identify tasks which improve the customer service relationship with clients and estate agents to optimise exchanges.
– Support your aligned lawyer in chasing exchanges, by calling third parties involved in the transaction, as directed.

Some knowledge or experience in transactional conveyancing is necessary for this role
If an offer is accepted you will undergo the following:
CCJ and DBS checks

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Legal Assistant/Paralegal

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Based in Bridgend, Mid Glamorgan a Legal Assistant is required by our clients, the UK’s largest residential conveyancing business who are renowned for delivering great customer service and turnaround times.  Some knowledge or experience in transactional residential conveyancing is essential for this role, whether that is running your own caseload or assisting/supporting with running a caseload. The ideal candidate will be professional, driven, a strong communicator and be able to picks things up with ease, someone with a business mind in terms of understanding what service needs to be delivered to the clients. The ability to work as part of a large team and as a pair alongside and supporting a qualified lawyer is essential.

Role:

Under the supervision of, and working in partnership with your allocated Property Lawyer, you will be assisting in the management of their caseload of mixed sale and purchase residential property transactions.
To work with your aligned lawyer to maximise exchanges within your Legal Team.
To proactively progress transactions managing inbound and outbound telephone calls and building enhanced relationships with your clients in order to deliver a service of excellence whilst maximising profitability of the company.

Responsibilities
To thoroughly understand the conveyancing process and be able to (but not limited to):
– Along with your aligned lawyer, be the main point of contact for all communication
from clients and other lawyers directly related to the transaction, verbally and through email
– Pro-actively progress transactions by identifying what/who needs to be chased and undertaking this chasing i.e documentation, funds etc.
– Pro-actively keep your clients updated
– Chase exchanges and arrange and negotiate completion dates
– With supervision, draft letters to clients/ other parties to the transaction and deal with basic sale enquiries
– Resolve file escalations to move the transaction forward (with lawyer guidance if
required)
– Assist your lawyer dealing with name discrepancies of clients i.e chase client identification
– Pro-actively keep all parties updated where required
– Accessing third party websites to obtain information as directed by your lawyer i.e FENSA, planning portals, etc.
– Understand and operate the company’s procedures and policies to monitor workflow, avoid fraud and/or negligence and continually improve performance standards.
– Understand, operate and maximise the potential of the company’s conveyancing case management system throughout a conveyancing transaction.
– Work on own initiative to identify tasks which improve the customer service relationship with clients and estate agents to optimise exchanges.
– Support your aligned lawyer in chasing exchanges, by calling third parties involved in the transaction, as directed.
Successful applicants will have a background in, and some experience of, transactional conveyancing.

Successful candidates will undergo the following checks:
CCJ and Basic DBS

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Conveyancing Technical Support

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Based in Leeds our client a Top10, multi award winning national conveyancing firm are looking to grow their Conveyancing Technical Support team. You will need to have a passion for conveyancing and for delivering high levels of customer service as they undergo an exciting time of rapid expansion.
The ideal candidate will be looking to build a satisfying, long-term career and you will be supported to enable you to go as far in your career as you like.

You will be providing technical support in order to progress cases through the conveyancing process. Ideally you will have experience in supporting with or running your own caseload and enjoy carrying out the various aspects of case progression eg Title Checking etc.
Our client is able to offer the flexibility of part time days/hours on this role so a flexible attitude in return is essential as you may be required to ‘hot desk’ from time to time and cover ‘locum’ style for Conveyancers who are on holiday or on sick leave.

Experience in a variety of technical aspects including Sale and Purchase of Freehold, Leasehold, New Build, Registered and Unregistered title is advantageous and experience working on computerised case management systems is essential.

This is a really exciting time to join this expanding forward thinking organisation.

Salary depends on experience and is pro rata for part time roles. Benefits package includes 25 days holiday Bank Holidays, Contribution to Medical/Health Insurance, uncapped additional bonus, annual Christmas bonus equivalent to 1 weeks pay, Twice yearly salary reviews and much more.

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Resolution Lawyer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

My client is a specialist conveyancing practice based in Manchester city centre and are now seeking a Resolution Lawyer to join their busy Law Centre.

This is an ideal opportunity for an experienced and qualified Residential Conveyancing Resolution Lawyer or Solicitor/Property Lawyer looking to take the next step in their career (this role does not carry a caseload).

As a Resolution Lawyer you will own and resolve the legal aspects of the residential conveyancing process on transactions escalated to you for resolution from on and off shore teams pre and post completion within stated service levels.

You will be responsible for providing objective resolutions to technical queries on ABS matters, assessing risk on every transaction and using skills and experience to deliver pragmatic decision making and legal advice to the customer and business partners in a timely manner.

You will be accountable for the due diligence in all dealings with other lawyers and other legal aspects on complex residential property transactions, you will also be responsible for finding a resolution to any completion day issues, offering support, advice and coaching on escalated problems and acting as the technical referral point for all escalations.

You will ensure that all activities and tasks are undertaken promptly and proactively, prioritising where appropriate and supporting others to do likewise, you will be providing day-to-day coaching and mentoring for Property Lawyers, Associates and other members of the Legal teams, both onshore and offshore

The successful candidate will be highly experienced, adaptable with excellent problem solving and decision making skills, be extremely organised and able to demonstrate a high level of attention to detail, adopt a structured and integrated approach to his/her work and have excellent time-management skills.  You will have good IT skills with experience of utilising computerised case management systems and be proficient in Microsoft Office.

Please note, the successful candidate will undergo the following checks:
CCJ and DBS

Anne Braithwaite Job Enquiry Form

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Legal Assistant

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Based in Manchester, a Legal Assistant is required by our clients, the UK’s largest residential conveyancing business who are renowned for delivering great customer service and turnaround times.

Some knowledge or experience in transactional residential conveyancing, is preferable, whether that is running your own caseload or assisting/supporting with running a caseload. If you have worked in a legal firm eg Claims Management or Insurance where you have been responsible for seeing a file through from start to finish is also highly advantageous.

The ideal candidate will be professional, driven, a strong communicator and be able to picks things up with ease, someone with a business mind in terms of understanding what service needs to be delivered to the clients. The ability to work as part of a large team and as a pair alongside and supporting a qualified lawyer is essential.

Role:
Under the supervision of, and working in partnership with your allocated Property Lawyer, you will be assisting in the management of their caseload of mixed sale and purchase residential property transactions.
To work with your aligned lawyer to maximise exchanges within your Legal Team.
To proactively progress transactions managing inbound and outbound telephone calls and building enhanced relationships with your clients in order to deliver a service of excellence whilst maximising profitability of the company.

Responsibilities:
To thoroughly understand the conveyancing process and be able to:
– Along with your aligned lawyer, be the main point of contact for all communication from clients and other lawyers directly related to the transaction, verbally and through email
– Pro-actively progress transactions by identifying what/who needs to be chased and undertaking this chasing i.e documentation, funds etc.
– Pro-actively keep your clients updated
– Chase exchanges and arrange and negotiate completion dates
– With supervision, draft letters to clients/ other parties to the transaction and deal with basic sale enquiries
– Resolve file escalations to move the transaction forward (with lawyer guidance if required)
– Assist your lawyer dealing with name discrepancies of clients i.e chase client identification
– Pro-actively keep all parties updated where required
– Accessing third party websites to obtain information as directed by your lawyer i.e FENSA, planning portals, etc.
– Understand and operate the company’s procedures and policies to monitor workflow, avoid fraud and/or negligence and continually improve performance standards.
– Understand, operate and maximise the potential of the company’s conveyancing case management system throughout a conveyancing transaction.
– Work on own initiative to identify tasks which improve the customer service relationship with clients and estate agents to optimise exchanges.
– Support your aligned lawyer in chasing exchanges, by calling third parties involved in the transaction, as directed.

Successful candidates will undergo and need to pass the following:
CCJ check
DBS check

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Resolution Lawyer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

My client is a specialist conveyancing practice based in Cardiff city centre and are now seeking a Resolution Lawyer to join their busy Law Centre.

This is an ideal opportunity for an experienced and qualified Residential Conveyancing Resolution Lawyer or Solicitor/Property Lawyer looking to take the next step in their career (this role does not carry a caseload).

As a Resolution Lawyer you will own and resolve the legal aspects of the residential conveyancing process on transactions escalated to you for resolution from on and off shore teams pre and post completion within stated service levels.

You will be responsible for providing objective resolutions to technical queries on ABS matters, assessing risk on every transaction and using skills and experience to deliver pragmatic decision making and legal advice to the customer and business partners in a timely manner.

You will be accountable for the due diligence in all dealings with other lawyers and other legal aspects on complex residential property transactions, you will also be responsible for finding a resolution to any completion day issues, offering support, advice and coaching on escalated problems and acting as the technical referral point for all escalations.

You will ensure that all activities and tasks are undertaken promptly and proactively, prioritising where appropriate and supporting others to do likewise, you will be providing day-to-day coaching and mentoring for Property Lawyers, Associates and other members of the Legal teams, both onshore and offshore

The successful candidate will be highly experienced, adaptable with excellent problem solving and decision making skills, be extremely organised and able to demonstrate a high level of attention to detail, adopt a structured and integrated approach to his/her work and have excellent time-management skills.  You will have good IT skills with experience of utilising computerised case management systems and be proficient in Microsoft Office.

Please note, the successful candidate will undergo the following checks:
CCJ and DBS

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Customer Services Advisor, Case Progressor

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Based in Manchester, a customer services professional is required by our clients, a specialist conveyancing practice based in Manchester city centre who are renowned for delivering great customer service and turnaround times.

Role:
To proactively progress transactions managing inbound telephone calls ensuring effective communication and building relationships with their Estate Agent Companies.  The requirement for inbound calls will depend upon the needs of the business.

Responsibilities
The successful candidate will be required to gain sufficient understanding of the conveyancing process for sale and purchase to be able to discuss and impart information clearly, ensuring that all relevant parties are well informed of plans, progress and decisions. It is essential you have previous inbound telephone customer service experience preferably within a busy professional services environment as you will be managing inbound calls from a variety of internal and external sources, you will have excellent communication skills and be clear and confident when talking to individuals at all levels. A background in financial services, banking, insurance or estate agency is essential and experience of computerised case management systems would be advantageous.
Customer focused and IT literate with excellent problem solving skills, the successful candidate will be able to demonstrate a high level of attention to detail, adopt a structured and integrated approach to his/her work and have excellent time-management skills, ensuring that all activities and tasks are undertaken promptly and proactively.

Please note, the successful candidate will be subject to the following checks:
CCJ and Basic DBS

 

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Bilingual Commercial Services Export Coordinator (Dutch/English)

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client is a global education company that improves the quality of education by developing, integrating and implementing innovative 21st century learning environments that motivate students to learn. They are currently looking to recruit a Commercial Services Coordinator.

The purpose of this role is to manage the sales order process for accounts in the International regions including liaison with i) Legal in terms of Contract validation ii) Finance to ensure that credit facilities are in position iii) Operations and Logistics regarding stock outs and product availability iv) Engineering/Compliance to ensure that certification is in position and v) External customs bodies to ensure that the correct paperwork is in position to facilitate shipment, pre shipment inspection and customs clearance.

The role also has commercial responsibility for the recovery of costs associated with a sales order and to ensure that in conjunction with the Business Analysts and Finance teams revenue targets and deadlines for the International region are achieved.

Key Responsibilities:

Ensure that sales orders submitted for the region are processed in line with partner requirements from receipt of the order to the point of delivery aligned with internal constraints and Channel expectations.
Ensure that sales forecasts for the region are managed in line with sales order input.
In conjunction with Product Management, Engineering and Compliance ensure that country specific product compliance is in position to facilitate shipment and subsequent revenue targets are met
Successful preparation and negotiation of documentation presented against all types of Letters of Credit
Managing the global business Localisation process
Maintain a review of Distribution Agreements for the region in conjunction with Global Commercial Services Manager
Manage coordination of the sales order process in conjunction with the partner and the Channel Sales teams

Experience:
Strong experience in a Customer Service/Sales Order Process role
Knowledge of CRM & ERP systems

Education & Qualifications:

Minimum 5 GCSE’s including Maths and English
Member of the Institute of Export (highly advantageous but not essential)
Proficient in negotiating Letters of Credit (highly advantageous but not essential)
High level of COGNOS andExcel skills
Fluency in Dutch as well as English is essential (written and verbal)

Full training will be provided and our client takes great pride in their provision of internal and external coaching, training and development programmes.

Working hours: Monday to Friday 9.00am – 5.00pm
Benefits include: 26 days holiday + 1 extra day for your Birthday and Bank Holidays, Pension Scheme, BUPA etc.

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Bilingual Technical Customer Service Support

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client a leading education solutions provider are looking to recruit a Technical Customer Support Representative (multilingual) where you will be providing 1st and 2nd line telephone and e-mail technical support to a customer base (mainly education sector in Europe, Middle East, Africa and Asia-Pacific.) supporting their bespoke software and hardware.

It is essential you have excellent English and Italian or German written and verbal skills.  Additional languages are advantageous: Spanish, Portuguese, French, Dutch.

You will be working together with the customer on any problems that arise in order to bring about a speedy resolution to their enquiries. You will be responsible for deciding how best to resolve a customer query, and in turn which queries need to be escalated.

Attention to detail is paramount in this role as you will be maintaining a detailed history on the Call Management System of all issues reported to customer support. You will be carrying out the translation of relevant documentation for customer use and be involved in the development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.
You will work towards and the achievement of set targets in agreed KPI’s

To be successful in this role the ideal candidate will ideally have a NVQ or equivalent in Customer Care, Language qualification together with:
– Good working knowledge of computer terminology and operating systems
– Previous help desk experience
– Excellent time management and organisational skills, excellent communication skills and customer care skills
– Previous knowledge of project work is highly advantageous

Hours of work are either: 7.30am to 3.30pm or 8.30am to 4.30pm Monday to Friday

Excellent benefits package including – 26 days holiday + Bank Holidays and 1 day off on your Birthday

 

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Residential Conveyancer

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

My client is a specialist conveyancing practice based in Cardiff city centre and are seeking conveyancing fee earners at all levels to join their ever expanding teams.

This is an ideal opportunity for a legal executive, licensed coneyancer, solicitor, or paralegal who has experience of running their own caseload. You will have the ability to handle a variety of technical transactions including leasehold, freehold, shared ownership, registered and unregistered title.

This organisation prides itself on high levels of customer service delivery achieved through excellent in-house training and places great emphasis on continuous career development for all employees. They continue to grow fast as the property market is improving all the time so if you are experienced in running your own residential conveyancing caseload and are looking for an exciting career move please apply now.

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