Lab Technician

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this temporary position.

Due to expansion our client is looking for Lab Technicians to join their growing team.

The role

  • Testing soils and materials
  • Following strict quality procedures
  • Admin – tracking test results
  • Some physical work moving products
  • Strong career development
  • Full training will be given
  • Overtime worked will be paid

Essential

  • Reliable and hardworking
  • Ability to work in a team as well as on own initiative
  • Physically fit due to the nature of the role
  • Flexible

The role is paying National Minimum Wage.

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Assistant Solicitor

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position

Main Purpose of the Job

To work as part of a team providing legal services in respect of Dispute Resolution instructions received from clients and intermediaries. To communicate with clients, intermediaries and other parties Solicitors as appropriate.

As directed by the Section Head, to undertake and supervise fee-earning work in the Dispute Resolution Section as appropriate, which includes the effective, efficient and economic management / supervision of the Dispute Resolution Section, responsibilities inclusive of the handling of client’s matters, appropriate delegation to Dispute Resolution Fee Earners & Support Staff.

 

Management and administration

To undertake compliance with and to be fully aware of all aspects of requirements imposed on a Solicitor by the Solicitors Act, Solicitors’ Accounts Rules, Law Society / Solicitors Regulatory Authority and all other Statutory Rules / Regulations from time to time in force for the conduct of the business of a solicitor – full details of this requirement can be supplied on application

 

Fee-Earning

  • To ensure the confidentiality and security of all Practice and client documentation / information
  • To deal with client matters including seeing clients at home, office or wherever appropriate
  • To maintain high standards in the processing of client work, both in respect of professional standards and client care including responsibility for all work produced by yourself, Fee Earners, Support staff under your reference / section
  • To provide advice and guidance thorough supervision to other subordinate fee-earners and support staff within an area of responsibility delegated to a Assistant Solicitor
  • To maintain good professional working relationships with external institutions and organisations
  • To adhere to agreed Practice procedure as determined from time to time, when dealing with Client’s matters, Partners and Staff within the Practice especially as related to quality standards
  • To achieve agreed financial targets, both in respect of fee income and the recording of chargeable hours.
  • To develop leadership skills and the ability to optimise team performance
  • Through training and other means, to keep fully up to date by undertaking any specific training or refresher course as identified during the annual Performance Appraisal or at any other time and to ensure that your required relevant legal knowledge and skills are still current. To maintain a written record of the required CPD hours of training as required by the Law Society for advocates
  • To monitor and help develop systems and procedures within the Section’s work area, including the use of technology
  • To assist in the development of new products and service opportunities
  • To seek guidance and assistance from the Practice Manager, when required on Practice Office Procedures and Staff (Human Resources)

 

Marketing

  • To market the firm’s client services
  • To attend nominated ‘networking events’ as appropriate
  • To assist in the development of new service opportunities
  • To promote the other services of the Practice

 

Knowledge, Skills and Experience

  • Qualified Solicitor with Law Degree, LPC and with the ability to work within a managerial position with responsibility for the management of other members of staff
  • Excellent knowledge within their field of legal expertise and the ability to disseminate this knowledge to other members of the department in terms of advice given and developing others

 

Personal Attributes

  • To demonstrate an ability to cope with changing levels of workloads.
  • Presentable and reliable (smart/well groomed and on time)
  • Confident and Assertive
  • Mature and receptive
  • To be able to word-process and be computer literate
  • Self motivated and results driven
  • To have excellent numeracy and spelling skills
  • Responsible and flexible
  • Professional and positive attitude
  • To demonstrate a willingness to learn and develop in the role

 

Planning and Organisational Attributes

  • To demonstrate organisational and time management skills
  • To be able to demonstrate proactivity and attention to detail
  • Makes a positive contribution to setting their own objectives
  • Organised and able to prioritise their work
  • Plans ahead for predictable peaks or holidays, etc

 

Communication Attributes

  • Polite, diplomatic, friendly and patient
  • To demonstrate a natural empathy/affinity with clients and agents
  • Excellent report writing and written communication skills
  • Can communicate effectively with people from diverse backgrounds
  • Deals promptly and sensitively with difficult situations and people
  • Offers support to your team / colleagues when they need help
  • Responds to constructive feedback from Partners or team members and takes action to address any behaviours causing a problem

 

Problem Solving and Creativity

  • Ensures that checks are in place to ensure quality of work
  • Examines cause of problems and suggest solutions on how they can be solved
  • Suggests improvements to standards and working practices
  • Accepts and implements changes to new ideas and working practices

 

Candidates must be able to drive and have a car – parking space provided

 

Benefits:

Salary DOE

Death in Service (3x salary)

Westfield Health

Workplace Pension Scheme

Bonus Scheme

20 days holiday + stats

 

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Paralegal

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position

Main Purpose of the Job:

To work as part of a team providing legal services in respect of Dispute Resolution and to communicate with clients, intermediaries and other parties solicitors as appropriate. To undertake fee-earning work in the Dispute Resolution Section as appropriate, responsibilities inclusive of the handling of client’s matters, appropriate delegation to Personal Injury Support Staff

 

Management and administration:

  • To undertake compliance with and to be fully aware of all aspects of requirements imposed on a Fee Earner by the Solicitors Act, Solicitors’ Accounts Rules, Law Society / Solicitors Regulatory Authority and all other Statutory Rules / Regulations from time to time in force for the conduct of the business of a Solicitor’s firm.
  • To actively seek ways to contribute to the continuing evolution and development of the Practice and to be aware of the need to improve the effectiveness, efficiency and profitability of the Section / Team
  • To deal with client matters including seeing clients at home (home visits are unlikely but have been required occasionally), office or wherever appropriate. To take initial instructions from clients in accordance with the agreed section procedures and the agreed services standards.   With complex matters, initially close supervision will be provided by the nominated Dispute Resolution Fee Earner
  • To exercise high standards in the processing of client work, both in respect of professional standards and client care, and assist in the taking of witness statements and case preparation for court work
  • To assist in the development of new products and service opportunities
  • To use Microsoft / Liberate software to manage client’s appointments and key dates and to use the Practice’s legal software / word processing software to produce the necessary letters / documents without secretarial support. All such documents / letters are to be approved by the nominated Dispute Resolution Fee Earner prior to being sent

 

Marketing

To market the firm’s client services and attend nominated ‘networking events’ as appropriate.

To assist in the development of new service opportunities and promote the other services of the practice

 

Knowledge, Skills and Experience

To have at least 6 months experience in a Dispute Resolution Law environment or some form of legal qualification or training such as ILEX or high standard of academic achievement with the ability to work as a member of a team.

To be competent with the operation of relevant IT facilities including Word, Excel and Outlook, previous experience of legal software desirable but training will be given on the use of the Practice’s database and legal software.

 

Personal Attributes

  • To demonstrate an ability to cope with changing levels of workloads.
  • Presentable and reliable (smart/well groomed and on time).
  • Confident and Assertive
  • Mature and receptive
  • To be able to word-process and be computer literate
  • Self motivated and results driven
  • To have excellent numeracy and spelling skills
  • Responsible and flexible
  • Professional and positive attitude
  • To demonstrate a willingness to learn and develop in the role

 

Planning and Organisational Attributes

  • To demonstrate organisational and time management skills.
  • To be able to demonstrate proactivity and attention to detail.
  • Makes a positive contribution to setting their own objectives
  • Organised and able to prioritise their work
  • Plans ahead for predictable peaks or holidays, etc.

 

Communication Attributes

  • Polite, diplomatic, friendly and patient
  • To demonstrate a natural empathy/affinity with clients and agents
  • Excellent report writing and written communication skills
  • Can communicate effectively with people from diverse backgrounds
  • Deals promptly and sensitively with difficult situations and people
  • Offers support to your team / colleagues when they need help
  • Responds to constructive feedback from Partners or team members and takes action to address any behaviours causing a problem, plus problem solving and creativity
  • Ensures that checks are in place to ensure quality of work
  • Examines cause of problems and suggest solutions on how they can be solved
  • Suggests improvements to standards and working practices
  • Accepts and implements changes to new ideas and working practices

 

Candidates must be able to drive and have a car – parking space provided

 

Benefits:

Salary DOE

Death in Service (3x salary)

Westfield Health

Workplace Pension Scheme

Bonus Scheme

20 days holiday + stats

 

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Customer Service Advisor

Andy File Associates Limited is working on behalf of their client as a Recruitment Agency with regards to this temporary vacancy.

Customer Service Advisor – Initially a 2 months booking with the potential to be longer

Hourly Rate: £9.37 – £10.35 dependent on experience

Hours: 8.30 – 5.00 Monday to Thursday and 4.00 finish on Friday 39 hours per week

Purpose of the role

The main purpose of this role is to build and maintain an excellent working relationship with customers.  Our client is looking for someone who will continually strive to achieve high levels of customer satisfaction and therefore maximise the potential of increased sales.

Main Responsibilities

  • Dealing with customer queries by phone and email
  • Maintaining accurate records of customer communications and relevant correspondence
  • Building and strengthening relationships with customers and calling pro-actively
  • Endeavour to ensure that the relationship with our customers is second to none
  • Progressing customer orders to ensure they are delivered on time
  • Liaising with other departments to ensure a high level of customer service
  • Account reconciliation
  • Preparing credit request – Training can be given

Qualifications and Experience

  • Strong previous experience in a customer service environment

Skills and Attributes

  • Outgoing, positive and friendly personality
  • Good administrative and organisational skills
  • Excellent telephone skills
  • Good problem solving skills
  • Flexibility
  • Team Commitment
  • Keyboard skills/PC skills
  • Punctual
  • Reliable

 

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Administrator

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this temporary position.

Due to expansion our client is looking for an Administrator to join their growing team.

The role

  • Administration support
  • Handling emails and phone calls by forwarding or replying as necessary
  • Working closely with internal departments
  • Fast paced environment
  • Working as part of a team as well as on own initiative
  • Strong career development
  • Full training will be given
  • Overtime worked will be paid

Essential

  • Administration experience
  • Strong communication skills
  • Good IT skills
  • Be able to work full-time hours

The role is paying National Minimum Wage.

Kelly Blunt Job Enquiry Form

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Lab Technician

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this temporary position.

Due to expansion our client is looking for Lab Technicians to join their growing team.

The role

  • Testing soils and materials
  • Following strict quality procedures
  • Admin – tracking test results
  • Some physical work moving products
  • Strong career development
  • Full training will be given
  • Overtime worked will be paid

Essential

  • Reliable and hardworking
  • Ability to work in a team as well as on own initiative
  • Physically fit due to the nature of the role
  • Flexible

The role is paying National Minimum Wage.

Kelly Blunt Job Enquiry Form

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Fleet Administrator

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this temporary position (This could become a permanent position for the right person)

We are currently recruiting for one of our busiest clients and they have an exciting opportunity for a Fleet administrator to be based at their Leeds office.

Key Responsibilities

  • Ensuring that the administration of purchase orders is at all times optimised
  • Assisting with the process of timely and accurate scheduling of vehicles in accordance with site requirements
  • Managing and maintaining invoices on hold to a minimum
  • Understanding the causes of on hold invoices
  • Implementing solutions and process change to prevent reoccurrence of held invoices
  • Establishing meaningful and reflective controls, processes and procedures to support the functional strategy
  • Providing full support to other functions within the business to ensure a timely resolutions to all queries
  • Maintaining strong working relationships with all external supply chain partners
  • Undertaking training, giving a positive response to monitoring and feedback on performance

Essential Skills:

  • General office experience is essential
  • Advanced knowledge of Microsoft Packages – Word/Excel/Outlook
  • Administrative skills
  • Ability to communicate at all levels
  • Work in a fast paced managed environment

Desirable experience:

  • Fleet sector experience would be beneficial
  • Basic negotiation skills
  • Experience of delivering innovative solutions for service or supply

Lucy Coyne's Job Enquiry Form

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Office Manager

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position

 

Our client is based in Barnsley and is in the Construction/Facilities Management sector, they are currently looking for an office manager who is a self starter with experience of using Sage and implementing new policies and procedures.
This role could either be full or part time – our client is open to candidates who would like to work part time school hours with school holidays off (salary will be pro rated)

Duties and responsibilities:

• Accounts on Sage
• Sales order processing
• Chasing quotes and invoices
• Organising travel, meetings and diary management  plus ad hoc admin – some work, some personal for the MD
• Liaison with management and sub contractors
• General administration duties
• Implementation of new policies and procedures

 

Holidays 20 days + 8 stat, basic matched workplace pension

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Planning Administrator

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this contract vacancy.

Job Overview

You will work as part of the planning team and be responsible for booking and arranging template & installation appointments on a day to day basis, liaising with end users and sub-contract teams.

You will also be responsible for planning template dates in advance, ensuring that these are planned effectively based on location and also taking into account customer demand.

About the Role

– Booking template & installation dates in accordance to customer requirements

– Ensuring SLA’s are maintained

– Liaising with both sub-contractors to schedule diary appointments

– Ensuring that all planning requirements are communicated with production

– Working out sub-contractors work routes across the UK whilst allocating sufficient appointment time slots

– Running weekly reports using Microsoft Excel

About You

– Polite telephone manner

– Computer literate with a good knowledge of the Microsoft Office Package

– Competent at using Google Maps with a basic geographical knowledge

– Good attentive eye to detail(s)

– Organised with the ability to prioritise work-load

– A can do attitude – enthusiastic whilst being a keen learner

– Multi-tasker – ability to carry out a variety of tasks simultaneously

– Good time management

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Office Administrator

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

My client is a leading law firm with an ambition to grow their business and are currently looking to recruit an Office Administator to join their team in Beaconsfield to work with the team to provide a comprehensive and quality service during the Conveyancing Process and following legal completion of conveyancing matters.

Tasks will involve but may not be limited to:

  • Dealing with administration tasks such as dealing with referrals from Introducers and managing the process accordingly
  • Opening files when instructed by new clients, updating the Case Management System accordingly and sending out the Client Welcome Pack
  • Contacting Clients to chase the return of the Welcome Pack
  • Managing some Post Completion duties – To register changes of ownership as soon as possible and within the Land Registry priority period
  • Managing incoming mail into mail boxes
  • To deal effectively with queries from customers
  • To be responsible for tasks assigned by the Private Conveyancing Partner
  • To work as part of a high performing team

Skills and experience required:

  • Solid IT skills enabling competent use of a computerised case management system
  • A high level of accuracy and attention to detail
  • Highly organised and proactive management of workflow, emails and post
  • Ability to deliver excellent service to customers, other lawyers and third parties with a good telephone manner
  • An understanding of ledger entries and invoices
  • Good team working skills

Hours of work are 8.5 hours flexible from 8:30-5:30 with an hour for lunch.

Job Description

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Administrator

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

An exciting opportunity has arisen for an Administrator to work within a busy team at their Sheffield based office.

The role:

Marketing:
• Social Media – Linked In, Facebook, Twitter, Google+, Pintrest, Instagram
• ESI Website – Updating & adding products
• Trade Fairs – creating interest & follow up admin
• Mailshots – creating mailing lists & sending
• Management of website – Updating & adding products
• Preparation of marketing literature
• Company stationery / branding

Business Development:
• Using ACT database, Barbour ABI, LinkedIn
• Representing the brand/s
• S&C Trips – arrangement of travel itinerary’s
• Travel arrangements as required for team & MD

Sales Process:

Create Quotes:
• ACT database updated with contact, company & project info
• Quotewerks system to create formal quote
• Managing Specifier & Contractor requests
• Working from technical drawings, specification documents & Bill of Quantities (BOQ)
• Recording on Quote Register – Excel
• Recording ‘Opportunities’ on ACT
• Cleansing ‘Dead’ files & updating Quote Register
• Providing 3D models /CAD drawings / Technical info as required

Process Order:
• Managing client PO / Order confirmation process
• Run credit checks
• Quotewerks system –
Send customer Order Confirmation
Send supplier Purchase Order
• Update Quote Register
• Update ‘Opportunities’ on Act

Manage Collections & Deliveries:
• Receive confirmation from supplier
• Complete collection documentation
• Arrange suitable time with customer, confirming any special delivery details
• Complete delivery documentation

Sales Reporting:
• Update Sales Register & ACT Opportunities

Cost Reporting:
• Collection & delivery cost monitoring (using pre-populated spreadsheet formula)
• Euro exchange monitoring (using pre-populated spreadsheet formula)
Accounts:
• Raise Invoices on delivery of order
• Raise Proforma invoices if prepayment required
• Raise PO for Suppliers

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Project Executive (Events)

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

A fantastic opportunity has arisen for a Project Executive to join our global event management company!

The role

– To support Project/Account Managers
– Ensure Project Manager is up to date with all aspects of delegate arrangements throughout the course of the programme
– Ensure Project Manager has current database reports, including travel, housing and ground transportation, for client meetings and project management
– To accurately deliver all delegate and database management processes
– Manage attendee management process including meeting registration, air travel, housing & ground transportation, as required
– Maintain databases and Company information systems where applicable
– Ensure all business critical deadlines for delegate management and communication are met for each programme
– Assist with selection of venues and production of event proposals
– Onsite attendance at events as required
– Manage client communications
– Foster the development of the client account by managing delegate relationships through exceptional operational delivery
– Accurately deliver financial aspects of events in line with company processes and procedures
– Comply with company & Client invoicing processes
– Assist with preparation of budgets and final reconciliations within agreed timelines
– Attendance & contribution at team meetings
– Achieve all Client and/or company driven Service Level Agreements (SLAs) for all events
– Maintain good long-term relationships with hotels, venues and suppliers, to ensure the best value for money for clients
– Develop and apply a good understanding of clients’ businesses and products
– Understand and apply the company’s Vision and Values at all times

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Office Assistant

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

As a result of continued success, my client based in Sheffield is looking for an office assistant with drive and ambition to help relieve general office duties.

My client is within the recycling industry and so given the nature of the job somebody who shares a similar ethos would be highly beneficial.

General office duties to include:

Answering the telephone

Logistics

Administration

Basic Accounts – with training provided

Meeting and greeting clients

It is in an office environment so what would normally be expected in any similar role however there will be a requirement to walk to and through various areas of the site in order to collect paperwork.

The candidate:

Have a keen eye for detail

Must be comfortable answering the telephone

Must be computer literate

Previous administration experience (advantage)

Strong written and verbal communication skills

Highly organised

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Payroll Administrator

Andy File Associates Limited are working as a recruitment business on behalf of our client regards this permanent vacancy

Main responsibilities will include:

  • Inputting and auditing expenses received via e mail. post and Whatsapp
  • Responsible for all compliance for new starter ensuring we receive contracts, RTW docs etc
  • Assisting answering internal and external calls
  • Maintaining accurate documentation and records
  • Other ad hoc duties as requires

It would be an advantage to have:

  • Payroll experience ( but not essential)
  • Previous administration experince
  • Strong written and verbal communication skills
  • The ability to work as part of a team
  • Keen organisational skills & attention to detial
  • Maths & English C or above

Benefits

  • 25 days holiday + bank holidays
  • Progression opportunities within the business
  • Auto enrollment onto pension

Hours

  • Mon – Wed 9.00am – 5.30pm / Thurs – Fri 8.30am – 5.30pm
  • Total 38.5 hours a week

Salary 

£15,000 – £16,500 depending on experience

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Data Manager

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

A fantastic opportunity has arisen for a Data Manager to join my global event management company!

 

The role:

  • Responsible for uploading data in line with client compliance and reporting guidelines
  • Ensuring 100% accuracy of all data inputting
  • Liaising with client internal reporting teams
  • Identify and manage preparation of critical information and materials for client reviews, audits and planning meetings
  • Providing clients with weekly event status logs, highlighting delivery dates and progress
  • Approve all client invoices prior to despatch
  • Preparation of event level client reports and submission of data in accordance with client and industry deadline
  • To be responsible for checking accuracy of all team data (chase team members for outstanding information or data)
  • Identify and implement process efficiencies, operational excellence and technology enhancements for the end-to-end data capture, management and delivery to client.
  • Assist Account Managers’ with delivering induction training for new starters regarding data reporting
  • To be responsible for ensuring all team members are trained on relevant SOP’s and systems, including the development of any required training and audit materials
  • Attendance and contribution at team meetings
  • Achieve all client and/or company driven Service Level Agreements (SLAs) for all events
  • Develop and apply a good understanding of clients’ businesses and products
  • To organise, plan and prioritise own workload to meet objectives and deadlines
  • Work within the Company’s Health and Safety Policy

 

Skills and Experience:

  • Demonstrates strong financial accuracy and analysis skills
  • Excellent attention to detail
  • Accurate written and verbal communication skills
  • Intermediate level Excel, Word and PowerPoint skills
  • Ability to work within a team as well as independently
  • GCSE Mathematics and English required (Grade C or above)
  • Previous experience is preferable but not essential
  • Excellent analytical skills are essential
  • Strong working knowledge and experience of Microsoft Excel is essential

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Venue Sourcing Executive

Andy File Associates Limited are working on behalf of their client as a Recruitment Agency with regards this permanent vacancy.

A fantastic opportunity has arisen for a Venue Sourcing Executive to join our global event management company!

The role

– Delivering full venue sourcing function in line with company process
– Produce all client proposals
– Work closely with suppliers
– To produce all event costings accurately and within time frames set
– To communicate effectively with all internal departmental teams
– To deliver 100% quality and accuracy in line with both client and company process
– To display excellent written and verbal communication skills, particularly areas relating to spelling, grammar and punctuation
– Work within tight deadlines and schedules
– To be flexible to support the venue sourcing management team on additional tasks as required by the business.
– UK & International destinations and venues knowledge would be advantageous                                                                                                                          – Understand and apply the company’s Vision and Values at all times

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Office Manager

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position. 

Duties and responsibilities

Dealing with all tender enquiries
Download & save all of the tender documents to a folder.
Send out tender enquiries to the Sub-Contractors usually by email. Ensure you follow quotes up before the return deadline.
When all of the information has been pulled together from the Directors, submit the final tender documents.

Contracts / Projects

Prepare the office files and site files once a project has commenced. Ensure all documents are filed in date order with the latest being visible. Ensure that drawings are labelled correctly.
Any revised information / new correspondence must be copied to the relevant parties to ensure the latest up to date information at all times.
Ordering of plant equipment and materials when requested.
Request Operation & Maintenance information from Sub-Contractors once works are completed.
Produce a Health & Safety Handover File on completion of the project (Microsoft Publisher)

Accounts

Raising sales invoices
Payroll – Weekly and monthly – Evolution
Paying suppliers on a monthly basis – Evolution
Inputting purchase invoices on to Evolution

General Office Administration

Answering the telephone
Dealing with the post
Typing letters
Responding to emails
Ordering stationery & maintaining the stock
Managing the employees holiday calendar
Managing utility contracts for the business
Ensuring the company vehicles insurance & tax are up-to date. Arranging service checks for company vehicles
Purchase of general cleaning products for the office

Health & Safety

Ordering and maintaining of PPE stock (Arco and Lyreco)
Liaising with Health & Safety Manager – producing H&S Files
Liaising with the external Health & Safety appointed contractor, arranging site visits and updating the health & safety management system when required.
Responsible for the annual renewal of CHAS.
Responsible for the annual renewal of Construction line
Ensuring all employee H&S qualifications are up to date
Liaise with Directors regarding the operatives renewing of health & safety qualifications and courses when required to keep their qualifications up to date. i.e. First Aid,  PASMA,  IPAF

Website

Maintaining the company website, keeping it up to date and expanding as necessary (Joomla technology).

Office cleaning 1hr per week.

Hours

Mon-Wed 9.30 – 5.00pm
Thursday 9.00 – 5.00pm
Friday 8.00 – 4pm

20 Days holiday per year (Jan – Dec)
Company pension scheme – The People’s Pension

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Customer Service Administrator

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent vacancy.

Summary of Role:

To provide an office based link between customer and company in order to satisfy queries, record and resolve problems and ensure a high standard of customer care in accordance with our customer commitment.

Recording of information accurately and resolve problems while ensuring the highest level of customer care in accordance with our Customer Commitment.

Key Tasks:

– To fully utilise the AS400 computer system
– To expand business / obtain appointments from customer base
– Ordering of stationery
– Tracking hygiene reductions
– Scanning of paperwork
– Maintaining customer details
– Complete VIP calls according to work schedule
– Preparing and and distributing post
– To action messages received
– Data management of time sheets logging holidays and sickness
– Preparing of clocking cards for production
– Logging and managing all supplier invoices
– Assisting both credit control and customer service with administrative tasks providing cover where necessary
– Liaising and providing support for the Customer Service Executives
– Assist Service Officer Manager and Officer Supervisor with ad hoc duties as and when required

Office Hours: Mon to Thurs 8am – 4.30pm, Fri 8am – 4pm

The job description identifies the key elements of the role and is not a conclusive list of duties. The task are subject to variation.

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